Customer service outstanding. Worked with Janie on flowers for my father's funeral and could not…read morehave been happier with the service and the flowers were gorgeous

I placed an order thru 1-800 flowers for a birthday delivery using a local florist. I ordered an…read moreextra-large Fields of Europe bouquet ($100.00). It was supposed to come with sunflowers and yellow roses. I got 3 gerber daisies and some smaller yellow daisies with green button daisies with some filler. Something I could buy at the grocery store floral department for $35.00 tops. This was a cheap, smaller knock off. I contacted 1-800 flowers and tomorrow I will be going in to the florist. I don't think they realize I live 15 minutes from them. Needless to say, trying to support this small business was a failure and next time I will just have then delivered FedEx. Pitiful!

I'm in California and was sending flowers to a friend. Called 2 other florists, didn't feel the…read morewarm and fuzzy feeling. Called Pen's thinking this search for a florist with a personal touch was going to be harder than I thought. Friendly staff answered the phone and I knew this was where I was ordering from. They delivered a beautiful hand made arrangement the same day. They also texted me pictures of the floral arrangement before they took it out for delivery. I was beyond impressed with this family owned business and will only order from them in the future. I already did the hard work searching for an amazing florist.... Same yourself some time and frustration and call them first.

Pen's Floral was extremely professional and easy to work with when we needed to purchase floral…read morearrangements for a funeral in the Bristol VA area. We are located out of state and the ladies we spoke to over the phone were the most helpful and knowledgeable. They walked us through the inventory they had on hand and helped us select flowers, vases, and wreaths. They even called to keep us posted on the status of the order. They delivered it on time to the funeral at the church and the flowers looked amazing. Highly impressed.

I received a gorgeous arrangement this morning. Bright and…read morebeautiful... The perfect color and flower combination.

I received a beautiful, cheery bouquet of fresh flowers with yellow & white daisies, roses,…read moreeucalyptus and baby's breath in a clear glass vase today. What a thoughtful surprise! I wasn't expecting them at all! They are lovely and classy. Thank you so much!

I have used Pippin for years. This weekend they provided a spray for a funeral. It was the most…read morebeautiful arrangement there. The family commented on how beautiful our flowers were! I can always rely on them for lovely flowers and just what I want.

I ordered a floral arrangement for my wife and was more than disappointed. I spent almost $65 and…read morethey did not follow directions for delivery and wrote the wrong name on the card. I tried to call them and both numbers were busy all day. I tried to email them and the addresses were undeliverable. I finally got time to call another day and instead of apologizing for what had happened I was treated very rudely. He said he would try to send out another that day. So now I have been disappointed twice. We think the first arrangement looks better than the second. DO NOT USE THIS FLORIST.

The Posy Shop made my mom the absolute most beautiful arrangement - and were so kind and helpful…read moretranslating my (very) loose ideas into a complete work of art! I literally just said my mom prefers larger arrangements, likes baskets and loves blue. The end arrangement is so beautiful!! The ladies there are true artists.

Update - I tried contacting them twice to follow up on my complaint, but they didn't bother to…read morerespond. The best thing about review sites is that customers of a business can share their experiences, good or bad, with the public. My experience was bad! I ordered what, on their web site, was described as a 12-rose arrangement for my new wife for our first Valentine's Day together. The picture on the site was beautiful. The description sounded very good. What was delivered was a wilted six-rose arrangement with a bunch of desiccated filler plants. It was a mess. I called to complain. After several minutes of discussion, they agreed the arrangement I received wasn't as pictured or described. I was offered a 50 percent credit of the arrangement cost on my next order. Since the delivered arrangement was not even marginally acceptable, it didn't meet the substitution policy on their website, and I planned on never ordering from them again, I declined and requested a refund. They declined. I asked for a 50 percent credit. They declined. I recommend that anyone ordering flowers try another store.

My parents ordered flowers as a surprise for my birthday. They live overseas and the florist…read morerefused delivery because they were not able to contact them to see if I was home (there is a 12 hour time difference in the countries). So my birthday surprise was ruined. Contacted the florist and they agreed to deliver next day. Waited until noon and called the florist. Had to call five times and was transferred to different numbers. Finally received the flowers, but it was a lot of hassle. No customer service skills and expect hassle and confusion for deliveries!

I called Misty's Florist in search of a local florist for a funeral arrangement. They were…read moreextremely helpful, considerate and friendly. They offered floral arrangement options at every price level. I was unable to attend the service due to proximity; however, I received a text and picture from an attendee that expressed that the arrangement was so beautiful. For such a sad occasion, I was told that the bouquet was "cheerful" and very much appreciated. I highly recommend Misty's Florist for any occasion!

Misty was extremely helpful and compassionate when it came to the flowers for my mother-in-laws…read morecelebration of life. We had 5 arrangements plus 2 more that were sent as gifts. Each one was more beautiful than the next! The delivery was on time and the driver was so helpful. I can't recommend Misty's enough. All the stars!

The best place around for all your flower and garden needs! My flowers are always beautiful and…read morehealthy!