This was not a timely service. I paid for an updated resume and cover letter. I paid on March 3 and…read moredid not receive my documents until March 21. It would have been helpful if they had been clear about when I could expect the documents in the first place. I was told they hoped to get them to me by the next week. I was put off that they were in process after every inquiry after that. The cover letter is an online template. A partial refund was agreed upon, but has not been received and I have not had response to my emails and outreach.

I paid for a complete resume rewrite and chose the expedited option, which was promised to me by a…read morecertain date (8/28). That date came and went with no communication at all. I sent an email the next day (8/29) inquiring of the status and received no response. So, I called and was told she had "been up all night" writing my resume and promised I would receive my resume that evening and "I would not be disappointed". That evening came and went and no resume. I sent an email the next morning (8/30) with again, no response. I understand things come up and delays happen; however, all the communication was one sided. I finally received a separate email on 8/30 with my resume and a fill in the blank cover letter, which was supposed to be customized. It was free, so I am not really concerned with that, but also speaks to what seems to be a habit of overpromising and under delivering. I was told I needed a brand new resume which was to include "professional formatting, editing, content creation, and design". I received a resume that was nearly identical to the resume I sent. Formatting, wording, bullet points...all nearly identical to what I had written myself. Bullet points were placed under the wrong job, the last few years of work experience were left off entirely, and the resume wasn't tailored at all the the job description I had sent. It was in no way, shape or form an executive level resume. I sent an email 8/31 expressing my concerns and disappointment and requested a refund. Only then did I get a response. There was no apology, only that they appreciated my patience and justification that I still received my resume "several days ahead of their normal turnaround time". Regardless of how long it normally takes to complete a resume, the point is, I was promised a completed resume by a specific date and it wasn't delivered by the time it was promised. The timing isn't my main concern. I would have overlooked that had the resume been the quality they had promised. There was an offer to have a conversation and to remind me they offer unlimited revisions. I didn't think a conversation would help this situation so I declined; however, I told her to feel free to revise the resume. Again, no response. Here we are a week later, (9/8) with no response, no resume and no refund. I disputed the transaction with my bank. BUYER BEWARE.

Highly recommend for career changers!…read more I struggle to find the right path in my career. Is this right? It's a job, so it must be. But can you truly enjoy working in X field as an X every single day. I didn't think this was possible. I started with Eden Sulzer, unhappy with the work I was in which was exacerbated by COVID. Fast forward to this week I have a job offer and am a final candidate for 2 other companies. Through the work I was able to identify and align positions that enhance my natural skillsets and meet my needs as to where I want to be at this time in my career. It's been a roller coaster but I do not believe I would be in this position had it not be for the career counseling work, resume revamp, elevator pit coaching and interview techniques I received from Crosworks. I was able to work my network for job leads, better navigate LinkedIn, and laser focus my resume to the right HR folks and I have seen SUCH great results. Re COVID - All our work was done via phone or Zoom which was super convenient, office visits were offered on specific dates (mentioned specific protocols in place)

Faced with a lagging career and job dissatisfaction, a colleague suggest that I speak with the…read morecareer experts at Crosworks. I worked with Shelly Stotzer over the course of several weeks, and it was a truly enlightening experience. I was able to really hone in on my areas of strength, and find out what is absolutely vital to create a satisfying career for me. I was able to adapt my resume to really focus on what I'm good at and what I'm interested in. This knowledge also prepared me to ask the right questions at interviews so I could really feel confident that I was making a good career choice. The result was a change in job with a 30% pay increase and nearly complete job happiness. I am so glad I worked with Crosworks. I would not have had the tools to make better career decisions without their expertise and encouragement.

Wow! That is how I left our conversation. My resume is extremely outdated and needed a fresh set of…read moreeyes. The list of recommendations came fast and furious. I left the conversation knowing what I needed to make my resume standout. I highly recommend anyone who has been using the same resume year after year to have them give it a once over and adjust.

From the owner: Your Next Jump was founded in 2016 to help job seekers gain confidence in their search. Tim, who…read morespent over a decade in management consulting, remembers his own job search when he first started out. He remembered his anxiety and how he wished someone had come alongside him to show him how to write a compelling resume, network effectively, and ace interviews with confidence. Co-founders Tim and Tony, both former hiring managers, understood the importance of having everything in order before testing the market and set out to create a company that would help job seekers improve their resumes, networking, and interviewing skills. Since their launch, they have helped over 10,000 job seekers land their dream jobs and have provided effective outplacement services to over two dozen companies.