This was not a timely service. I paid for an updated resume and cover letter. I paid on March 3 and…read moredid not receive my documents until March 21. It would have been helpful if they had been clear about when I could expect the documents in the first place. I was told they hoped to get them to me by the next week. I was put off that they were in process after every inquiry after that. The cover letter is an online template. A partial refund was agreed upon, but has not been received and I have not had response to my emails and outreach.

I paid for a complete resume rewrite and chose the expedited option, which was promised to me by a…read morecertain date (8/28). That date came and went with no communication at all. I sent an email the next day (8/29) inquiring of the status and received no response. So, I called and was told she had "been up all night" writing my resume and promised I would receive my resume that evening and "I would not be disappointed". That evening came and went and no resume. I sent an email the next morning (8/30) with again, no response. I understand things come up and delays happen; however, all the communication was one sided. I finally received a separate email on 8/30 with my resume and a fill in the blank cover letter, which was supposed to be customized. It was free, so I am not really concerned with that, but also speaks to what seems to be a habit of overpromising and under delivering. I was told I needed a brand new resume which was to include "professional formatting, editing, content creation, and design". I received a resume that was nearly identical to the resume I sent. Formatting, wording, bullet points...all nearly identical to what I had written myself. Bullet points were placed under the wrong job, the last few years of work experience were left off entirely, and the resume wasn't tailored at all the the job description I had sent. It was in no way, shape or form an executive level resume. I sent an email 8/31 expressing my concerns and disappointment and requested a refund. Only then did I get a response. There was no apology, only that they appreciated my patience and justification that I still received my resume "several days ahead of their normal turnaround time". Regardless of how long it normally takes to complete a resume, the point is, I was promised a completed resume by a specific date and it wasn't delivered by the time it was promised. The timing isn't my main concern. I would have overlooked that had the resume been the quality they had promised. There was an offer to have a conversation and to remind me they offer unlimited revisions. I didn't think a conversation would help this situation so I declined; however, I told her to feel free to revise the resume. Again, no response. Here we are a week later, (9/8) with no response, no resume and no refund. I disputed the transaction with my bank. BUYER BEWARE.

I was referred to this place by a friend, I needed my resume fixed and a couple of articles edited…read morefor our work. I have no idea if this is one person or more, but I only worked with one. I tried those online resume builders but they are super crappy. He/she emailed me back my resume in 2 days and even made a few additional changes that I wanted, SAME DAY! It was awesome, the resume looks so much better now. I usually don't use any of those online services because the payment is always sketchy, but they use Paypal which is really easy. Props for that. I really wish they had a website, I couldn't find them on google, but he/she said they've only been in business a few months so maybe that will change. All in all a good experience, I would definitely use them again if I ever need any writing done. Hopefully not too soon as I don't want to go through the job hunting process again haha.

Janet is a fine editor and my work she reviewed is much stronger for it. I recommend her to anyone…read morehe realizes that an editor is required in todays competitive marketplace. Earl E

I am a researcher and a reader of non-fiction works, primarily history, so I enjoy a well written…read moreand well constructed book. Once, because there was no alternative available, I had to read a book that was poorly written and badly edited. It was a torturous experience but valuable in that I now know how a really bad book reads. Janet Rupert writes solid, straight-forward sentences that she arranges into cohesive paragraphs and then turns those paragraphs into a smooth, flowing work that is a joy to read. That is no small task. It has been my pleasure to read some of Janet's work, and I can recommend her as an editor to someone looking for help on a project.

I have used this company twice, once right out of college and later most recently 11 years later…read more The first resume helped me get a position that is almost unheard of as a new graduate. I felt at that time during a low job market that I was very lucky and the resume helped a lot! Most recently I needed a new job and I had not had much luck with my own resume. I contacted Samantha who was the original owner of Ladybug designs, the previous name of the company. This one knocked it out of the park! I was blown away by the details, and overall look and design. I was surprised when a company that I had applied to numerous times contacted me two times for interviews! I end with getting the position I truly wanted and a believe it or not $20,000 raise on top! It is worth the money to put yourself in their hands. I got my dream job with their resume not once but twice!

I was told about Dr. Passino through the grapevine. I'm going through that time in life where I'm…read morequestioning the next step, and questioning what things could be if circumstances were different. Should I shift my life trail. Do I keep purging forward on my current venture in hopes that I will see some light at the end of the tunnel. Those kinds fork-in-the-road situations. In my few visits thus far, I've enjoyed talking with Anne. She's been a great sounding board for my millions of questions - and if you know me, questions are my forte ;D Talking it out, and laying out all my options has been a big help.