I got to meet with Jerry the company president as my accountant in early March. He literally forgot to do my paperwork for over a month. Once it was all ready to be paid and filed I was charged $100 more than quoted over the phone. But we paid without speaking up because we thought they were good. We thought wrong.
I paid and my taxes were filed. I was owed a refund which I asked about when I paid them to file. I was told it would be looked into and I'd receive a callback. I never received a call. I had to keep hounding Jerry and calling back. Finally in the middle of June he got the paperwork together for my amendment because he messed up my state taxes. It's august and I'm still fighting with Rita Ohio for my state tax refund. This happened solely because Jerry messed up and dropped the ball. Save your time, save your money, go somewhere reliable.
I called so they could hear my feedback. I told them I expected nothing to happen I just wanted them to know my feedback and that their mistakes have effects. I was told, "We're all human and we all make mistakes." This came in a very condescending tone. I'm not a child, she's not my mother or teacher.
Yes we do all make mistakes. Some us more than others. I'm glad they're okay playing with other peoples money. I requested a call back from the president but don't anticipate on hearing back. read more