The staff and doctor have been nothing short of amazing. Myself, and my daughter are currently…read morereceiving care here, and they are very respectful and honest. They provide options to choose from and allow you to choose the best one for you. My daughter has been receiving corrective care with a TAD appliance and braces for several months now and it has been a good experience

super hard and not gentle when caring for teeth, i have had my braces for 3 years and feel as if…read morethey have made me keep them on for way longer than i have needed to and are greedy for money, dr. taylor is not gentle on teeth and nurses do not seem professional. overall would not recommend smile orthodontics.

Came in for a rubber band color change and new bracket placements , the dental assistant was sweet,…read morebut seemed like she was struggling. She asked Dr. Frey to help her, Dr. Frey came over like he was in a rush and he was irritated. He was grabbing things aggressively, mind you, he was quickly working on my mouth and had NO GLOVES ON and his hands smelt weird. This is my first and worst dental experience.

Brackets pop off constantly, even just after leaving an appointment and they blame the patient. No…read morebedside manner. Very few techs are welcoming or kind. Don't expect an apology or any ownership of the work done. Don't expect any respect for your time. Terrible customer service the moment you sign the contract. The front desk will cheerfully ignore your concerns and complaints. Save the hassle and go elsewhere.

I'm not from here and I forgot my elastic bands for my teeth! I called to see if they could help me…read moreout and they were so nice and accommodating! They made me feel like one of their own patients! Thank you so much for saving me today!

Very friendly staff. I like how if you have any kind of emergency they are always willing to work…read morewith you and get you in l. They do work with your schedule. Dr. Anderson is so great with all the patients . He is also very active member with many of the community organizations. You can tell he takes great pride in his work. I'm sure my second daughter will be needing orthodontic work and we will definitely be using this practice.

After 2 years of braces this is what my son's teeth look like . He has had repeated breaking of…read morebrackets , and instead of trying to find a solution , or even charging for extra time and replacements ( as the contract states ) we came in for a repair and the office manager rudely stated , We are just going to take them all off ." She insinuated my 10 year old was breaking them on purpose . They would break when he wasn't even eating it's obviously an issue of technique or the way his teeth are shaped . 2 years later and $4000 ..: we are out of The time and money . His teeth are still turned sideways , and it is obvious they can't be bothered to find a solution. I would have been happy to extend treatment or try to figure out why they keep breaking , but none of that was offered. The solution was to take them all off and send us out the door , and keep my $4000 When I asked if wee could speak to Dr Ashby , she refused . They offered me $200 credit if we DONT take the retainer , obviously I declined the retainer and the insulting refund . We will be filing a small claims case in the morning . We have an appointment with another local orthodontist tomorrow afternoon, hopefully we can get to the bottom of what they were doing wrong . I suggest you save yourself the headache and the money and find another practice.

The best orthodontist in Tidewater area. They are generous…read morewith their time and smiles. My son received excellent care when we transferred from another Ortho on West Coast. I believe, the treatment here benefited my son more so than if we would have stayed at the old place. I can't say enough good things about this Orthodontics practice. They have another location in Virginia Beach which we also visited on few occasions. People who work here seem very happy at work despite overwhelming amount of patients in the afternoons. Ohh yes, that is my advice: try booking appointment before school's out.

My kiddo got her braces done here. I will say that for the ridiculous amount of money that we paid…read moreI would have liked some retainers included other than the one set that our dog immediately ate. She was a complicated case so make sure that you get a thorough estimate, including the parts that may not be included by orthodontic care and have your funding set up prior to starting this endeavor. Everyone's process is different. I'm sure but we really enjoyed the staff here although there are a few quirks they were still very helpful and professional. I would recommend sitting with a nervous child and bringing a weighted lap pad. If that's something that you think might help your kid feel more comfortable and calmer This is a multi year process for us and a huge investment I'm glad it's over

The staff and doctor have been nothing short of amazing. Myself, and my daughter are currently…read morereceiving care here, and they are very respectful and honest. They provide options to choose from and allow you to choose the best one for you. My daughter has been receiving corrective care with a TAD appliance and braces for several months now and it has been a good experience. We have been to both locations. I'm unsure if this is the right page for them- because the picture doesn't show any of the current staff. But we have had great experiences here and really thankful we found them

Excellent customer service and professionalism all around. The staff were very patient, informative…read moreand friendly.

The staff is awesome. My issue is Dr. Monica A Woodard is the most uncompassionate "Dr." I have…read moreever encountered. I had an issue with her practice. She set an appointment with me (that she offered) to see what was going on with my teeth and she ensured me she would help due to the fact that the two doctors i saw at her practice are no longer there. Well, she lied. Instead of her assisting me like she said she would. She contacted her lawyers and refused to see me. Every interaction I've had with her was unprofessional. She talked over me most of the conversation and was very dismissive. I wish the doctors that were there before were here now. However, I have no way to contact them and the one doctor i can get in contact with. Ms. Woodard advise me that her lawyers advised her not to give me the information. Now what type of "Doctor" does that, that really wants to assist a patient.

It's always something with this place! The first time (last year), they gave me incorrect…read moreinformation about cost and tried to blame me or my insurance, when apparently although one office, they have completely separate systems and billing for general dentistry and orthodontics. The girl on the phone was very rude & they "banned" me from the location because i said i didn't want to come back to this office. I only found out while trying to schedule an appointment at the greenbrier location.I spoke with the manager and settled the issue. TODAY: I called the Greenbrier location Friday to set an appt to have my retainer checked, they scheduled me for Monday (today) and i asked to confirm it's at the greenbrier location, i called this morning to confirm appointment time. I drive 25 minutes here and am told all ortho appointments are at suffolk location now. Nobody told me. The number on google that i called is for the greenbrier location and when you go through the phone prompts you choose which location you want, i chose greenbrier. The greenbrier location is very friendly, but again they don't do orthodontics any longer. I don't know if it's organization that is lacking, communication, or if this is just how things are done here but i am not a happy customer. Nobody seems to care about the inconvenience caused either! I've wasted too much time and money here!

We've been with LWSS for 20 years and really enjoyed the dentist and hygienist but the front office…read morecan be unprofessional if you have a concern. I've experienced this first hand on multiple occasions. If you're considering the practice, please be aware that they aren't top tier for customer service. For example, I called to share a concern about a rescheduled appointment, our original appointment was canceled because of sick hygienist. When the associate took my call her tone relayed that she was not interested in hearing me out or making adjustments to remedy our inconvenience. So, instead of continuing with the call I asked for her email. The office associate told me her email and said it is spelled like "mascara" but with an L. What if I couldn't spell mascara.

Bivins has been an amazing orthodontis. I originally went to glass orthodontis and was told I…read moreneeded jaw surgery. I decided to get a second opinion and Bivins was able to correct my case 3 underbite with just braces. I am extremely impressed with Bivins and recommend it to anyone who is interested. The building is very clean and there is a starbucks machine in the waiting room for tea and coffee. I enjoyed using these services. On top of all of this the ladies that tighten the braces and do the changing of bands were all amazing. I had Vicky for a majority of my appointments and really enjoyed her company and professionalism. Overall worth the entire experience.

This is by far the BEST orthodontist experience we have ever had. My oldest is nearing the end of…read moreher Invisalign and every visit has been great. Dr. Bivins answered all questions we had in the beginning, even some we didn't think to ask. He took his time with us, made sure we were fully comfortable with everything and I greatly appreciate that. The office staff is absolutely wonderful. I have not spoken to a single individual who wasn't happy to be there. We went to another orthodontist before settling on Bivins and after our first intro visit, there was no question who we were going with. Very happy and absolutely recommend.

The staff is always very friendly and welcoming. My son has been explained everything both times we…read morehave been there and made to feel comfortable. Dr. Shivar is also friendly and always open to answer all your questions. Each area we have been in is very clean and the toys in the waiting room keep my little ones occupied.

From the owner: Welcome to Eastern Virginia Orthodontics, where family traditions meet modern innovations…read more We're proud to continue a legacy of care in Norfolk, Virginia Beach, and Chesapeake that extends back to 1961 when Dr. Robert Rubin first started our practice.