Appointment system is broken. Long waits for procedures even at the beginning of the day. Many…read morequestions from customers that have had appointment mix ups and rescheduled events.

It's been very frustrating dealing with an unwelcoming office and this office communicates badly…read morewith clients and the oral surgeon they recommend (the oral surgeon is good). One time there were only barstools left in the waiting room so I put my kids there but then it was hard to get them off so that we could follow my 10 year old to her appointment. I've never gotten to talk to the orthodontist. I thought maybe the orthodontist just doesn't speak to parents but then my husband took my daughter and the orthodontist spoke to him. We found out after a couple of months that because my daughter needed chains that she would have been better off with braces but that wasn't discussed with us prior to be given that decision between braces and Invisalign. Why not just tell us Invisalign wasn't an option? One time I was surprised they gave her trays because she still needed oral surgery. Get rid of the barstools and replace with normal chairs that people can get out of! In addition the welcome packet is flashy but gives no pertinent information. Give more data about braces verses Invisalign in the welcome packet. No information about how to clean or take care of trays. You would think they would include directions when they give them to you. We've obviously researched online but there has been conflicting information. I suppose they must ask if we have any questions but this is the first time we're doing Invisalign so we don't know what we don't know. Also keep in mind that even if a parent comes with multiple children that they love every one of their children and want to be included and given the right information so they can take care of their kid's oral health. I had actually wanted to get Invisalign while my daughter was getting hers done too but I don't have the support to deal with this office.

Extremely friendly and helpful staff despite being a very busy office. You never feel like a number…read morehere. On several occasions, the staff was able to do a special unscheduled visit to make a couple of adjustments and answer some questions regarding my daughter's ortho treatment. Dr. C is a 22yr veteran of the US Air Force, an Associate Professor of Orthodontics at Vanderbilt University and a graduate of the University of Tennessee Dental School and the St. Louis University Orthodontic Program. Solid business run by great folks.

They have some of the greatest Doctors and the other staff are so sweet and caring. They make it…read moreincredibly easy to do business with them and they keep you informed with what is going on with your teeth and the progress.

This office is an annex of their main on First Colonial. I have reviewed the other office on…read morePleasure House and the main office. My sons schedule fit for two visits here. My son was fitted for a retainer with Dr. Visser. Covid protocols keeps others out of the office as of Summer. Staff was great to work with. The retainer as ready as promised. We have really enjoyed this practice and Dr. Visser and would 100% them for your orthodontic needs.

This practice is outstanding! I have never had such a great experience - and never thought I would!…read more- at an orthodontist! The hygenists were kind , compassionate , and dedicated. Dr. Visser was professional , kind, and very thorough. For someone who has anxiety, they completely respected my needs and concerns and I always felt the were incredibly punctual and fairly priced. I cannot speak more highly of this practice - by far , an 11 out of 10! my invisalign Treatment was supposed to be 1 year and took less time with incredible results !

I'm LOVING the Docs' new office! Not only is it closer to my home, it is niiiiiiiiiiiiiice…read more Located in a small, brand, spanking new office building on the second floor (on top of Konikoff), it's in the same lot as the giant Walmart in Edinburgh (Walmart is behind it). It just opened its doors this year! Across the street from Target too. I started my treatment at Greenbrier, had one of my appointments at Kempsville and now, I'll receive the remainder of my treatments in Edinburgh. So far, so good! I'll update this review after the completion of my overall treatment, but in the 4 months since I got braces, I am already seeing lots of improvements and am waiting anxiously for the day these braces come off! Dr. Vorhees is a great guy, super nice as are the staff that supports him and the other docs. Love all the Orthodontic assistants that I've had at 3 offices. They are very efficient, talk you through what they are doing and their next step and always checking in to see if you're ok. They try to make you the most comfortable in an already uncomfortable situation. Rebecca was my care coordinator and she is awesome! Super personable and explains all the details and answers any questions. Notes: - You must wear a mask regardless of vaccination status. They give you a Covid-19 questionnaire to fill out at check in and take your temp. - Consultation is free, but once you decide on moving forward, there is a fee to get the fancy digital photos taken of your mouth so the doc can assess the work. - Dr. Vorhees jumps around from office to office (this is the reason for one of my visits at Kempsville). I just didn't want to wait that time so I followed him instead, but they do their best to make an appointment at your home clinic. - You get a passport and if you fill it up for good behavior (maintenance), I think you get a gift card for coffee....yeeeeeees! Stay safe, Friends and stay warm!

From the owner: For over 44 year, Klar Voorhees Holmes Orthodontics has had the privilege to care for many patients…read moreand families throughout the Chesapeake, Virginia Beach and Suffolk areas.This brand new state-of-the-art facility is equipped with the latest technology, equipment, and welcoming experience you have come to expect from us over the years. Along with our other offices, we are committed to making your experience comfortable and enjoyable. We provide a full range of orthodontic services including 3D diagnostics in addition to braces and Invisalign for adults, adolescents, and children.

After 2 years of braces this is what my son's teeth look like . He has had repeated breaking of…read morebrackets , and instead of trying to find a solution , or even charging for extra time and replacements ( as the contract states ) we came in for a repair and the office manager rudely stated , We are just going to take them all off ." She insinuated my 10 year old was breaking them on purpose . They would break when he wasn't even eating it's obviously an issue of technique or the way his teeth are shaped . 2 years later and $4000 ..: we are out of The time and money . His teeth are still turned sideways , and it is obvious they can't be bothered to find a solution. I would have been happy to extend treatment or try to figure out why they keep breaking , but none of that was offered. The solution was to take them all off and send us out the door , and keep my $4000 When I asked if wee could speak to Dr Ashby , she refused . They offered me $200 credit if we DONT take the retainer , obviously I declined the retainer and the insulting refund . We will be filing a small claims case in the morning . We have an appointment with another local orthodontist tomorrow afternoon, hopefully we can get to the bottom of what they were doing wrong . I suggest you save yourself the headache and the money and find another practice.

The best orthodontist in Tidewater area. They are generous…read morewith their time and smiles. My son received excellent care when we transferred from another Ortho on West Coast. I believe, the treatment here benefited my son more so than if we would have stayed at the old place. I can't say enough good things about this Orthodontics practice. They have another location in Virginia Beach which we also visited on few occasions. People who work here seem very happy at work despite overwhelming amount of patients in the afternoons. Ohh yes, that is my advice: try booking appointment before school's out.

The only reason Glass Orthodontics got my 5-star rating is that I can't give them a 10-star rating!…read moreI don't know if I can honestly put into words how incredibly impressed I am with Dr. Glass and his staff. Both of my children were seen by Dr. Glass, and both were given very individualized treatment plans. No cookie-cutter "everyone gets braces" here. The moment you walk in you will notice how clean and modern the office is, they even have Ipads set up for the kids! More importantly, you are met with smiles! Morgan and Gail are terrific, and clearly, both have a heart for their customers. You feel like you are seeing friends when you walk into the office. And, can I just go on? The ENTIRE staff is excellent! Dr. Glass is "cool" my kids stated! And Kelli and Stefanie work exceptionally well with children. Both of my boys have ADHD, and both have significant anxiety when it comes to any kind of oral care. This team of professionals made the entire process for both of my boys as comfortable as they possibly could throughout their entire visit. We now have one in braces and one who needs some time to grow so we will have the opportunity to work with Dr. Glass and his staff for a few years! I could not be more delighted to know that these are people who will be in my children's lives on a regular basis for the next couple of years! One more thing ~ as a military family, they take military dental insurance, and then you can set yourself up on an interest-free plan! Seriously, if you are looking for an Orthodontist, you need to look no further than Dr. Glass and his team!

Glass Orthodontics is a beautiful office outfitted with the most advanced technology. The entire…read morestaff is very friendly and professional. Dr. Glass is personable and worked well with my 7 yr. old son. During our first appointment, Dr. Glass made us both feel comfortable and thoroughly explained the entire orthodontic process step by step. I highly recommend Glass Orthodontics to all my friends and family!!!

Dr. Hasty is kind, but the billing office is terrible. They called me the night before my…read moreappointment, to tell me they couldn't take my insurance. I asked how much it would be, and they could not provide me with an answer. After the appointment, they billed me 200 dollars, per child. If you value your finances, I strongly advise going elsewhere.

We don't come here as a regular but, I think the workers here are more snobbish and not very…read morefriendly. I feel like because their office is fancier than the other offices, their attitude blend in. I'm glad my children go to the Kempsville office. They are more friendly and down to earth.

I'm 26 years old and want braces. I came across Maddux Ortho. I have insurance but does not cover…read morebraces for adults. Ridiculous right?! I left my consultation a hour ago and I felt very welcoming coming in. Going into any dentist, orthodontist, or doctor can make my nerves a little uneasy. Not with this place. I was in a out of there with easy. Dr. Maddux and his fantastic crew were super sweet. I recommend them 100%. I called my sister and told her to go there. The were no sales pitches going on. They were very transparent about the whole procedure and payment plans. Update: 4/10/2018 I got my braces put on! Thanks!

Took two kids here. Dr. Maddux is available to answer questions at every appointment, which made a…read morebig difference for us in terms of having confidence in the treatment plan. Cheerful, open office helps to put everyone at ease.

Dr. Holmes and his staff provided the best experience that I could have received with the entire…read moreorthodontic process. My initial consultation was welcoming, professional and informative. I was presented with each step in the process and all of my questions were patiently answered. For each interval visit, I was greeted with a smile, on time and had no problems getting a follow up appointment that was convenient. It was reiterated time and again that I should promptly call for any issues and they would be addressed immediately. The hygienists were on point! There were no untoward problems with my payment arrangement. I would highly recommend Klar Voorhees for any orthodontic needs.

Dr Marni and staff exceed all expectations. We are a military family that moved mid-care with our…read moreolder daughter. She listened and was very attentive during our initial consult not wanting to change or extend care. She took over care immediately and has always been very friendly and professional. My younger daughter just completed care with more amazing results! We are very pleased with the office, prices, and overall caring nature. I highly recommend Dr Marni. She truly is one of the best. She is very knowledgeable and personable. She takes the time and care with each patient. We love her!

Came in for a rubber band color change and new bracket placements , the dental assistant was sweet,…read morebut seemed like she was struggling. She asked Dr. Frey to help her, Dr. Frey came over like he was in a rush and he was irritated. He was grabbing things aggressively, mind you, he was quickly working on my mouth and had NO GLOVES ON and his hands smelt weird. This is my first and worst dental experience.

Brackets pop off constantly, even just after leaving an appointment and they blame the patient. No…read morebedside manner. Very few techs are welcoming or kind. Don't expect an apology or any ownership of the work done. Don't expect any respect for your time. Terrible customer service the moment you sign the contract. The front desk will cheerfully ignore your concerns and complaints. Save the hassle and go elsewhere.