I am writing this review to express my deep dissatisfaction with the management practices at Ginoza…read moreRealty. My experience has been one of constant stress due to an overly rigid and uncompromising approach to property inspections. The inspection process is incredibly stressful and lacks a basic understanding of what it means to live in a home. The management team treats the property as if it must be kept in 'show-room' condition at all times, as if for an immediate sale. They are completely unsympathetic to the realities of daily life, treating temporary, harmless, and minor household messiness as grounds for threats of eviction. This creates an environment of intimidation rather than professional property management. Living in constant fear of losing your housing over petty, non-damaging issues is unacceptable. Furthermore, their handling of maintenance issues is highly problematic. When I encountered a property defect, the contractor they dispatched misdiagnosed the root cause and blamed me as the tenant. It appears to be a standard practice for management to shift the financial responsibility of home repairs onto the tenant rather than the property owner. Despite providing a clear, logical explanation as to why the issue was structural and not caused by my use of the unit, management refused to consider my side of the story and forced me to pay for the service call. I feel that this company prioritizes offloading maintenance costs onto tenants rather than fostering a fair and reasonable living experience. I would urge potential tenants to be very cautious when considering a property managed by this firm.

I'm sorry a few people are having a hard time. I came from a competing rental company that was…read moreextremely difficult to deal with. I have had a great experience so far. Everyone in the office had a good attitude and my property was cleaned and came with toiet paper, soap and curtains. They did not rush me into this rental and they've always responded in a timely manner. I can tell they are trying. We shall see what happens after a trouble call or cleaning fee, but I'm hoping for the best.

We've been working with Terry for over 10 years on various projects. NO ONE knows more about…read moreHawaiian real estate than this guy. We purchased / sold much through him and now he manages a couple of our vacation rentals. He is NOT a pushy, bs'ing, know-it-all. He gives you as much info as you need and is always available to help. You can't go wrong with Sunrise Properties.

This property management company steals your deposit money and refuses to give it to you and so…read moreafter cleaning up the place, no windows or anything was broke. I only stayed there for a year. I was on deployment so I really didn't stay in the house when it came time for me to leave he refused to give me back my $7500 deposit so yeah stay clear away from these people. It's gonna turn into a very ugly situation.

Very excited to leave the first review. Inoue has managed my tenants beautifully. Always made the…read moreextra effort to make sure my place was rented. Very accommodating to my needs as a mainland owner in absentia. I'd recommend them to manage any high value property you own on the Hilo side of the Big Island.

Poor communication with tenants and poor time management on informing tenants (or from my…read moreexperience) of when heavy construction will take place. Not sure who your property manager is for your apartment/ property, but the experience Ive had (along with the people i live with) agreed that property professionals did not seem "professional" at all. I noticed a few other reviews feel the same and so Im relieved to know I am not alone feeling this way. Unless, and to be frank, you view "professional" as being cold business and just the "deal- deal" talk. I felt like the last minute notice (email, text, especially call) is inconvenient, although I always say its okay. I do not know why as well they switch from email everyone to calling everyone (but I guess for last minute you cannot control?) If you dont speak up they favor you are better anyway. Or at least I think so no because the first few time when I did care I had no body contact me back, UNTIL I found out the managers REAL contact information. (Tricky, huh?). Still not sure till this day why they didn't respond the first couple months of being switched from our previous original building company but it's whatever I guess... Renovation on the building I live in had poor construction workers in my opinion. (mess was made without warning).... Rent was raised because of the renovation but I feel like they should have relocated everyone to a different building while having them work on the harder renovation which most of us in the building probably had to tolerate with all the hammering, power saw, cement dusting cement that got splattered ALL OVER the walls doors and windows- had to clean the door and whole place because cement dust got everywhere, no-one knocked or called to clean the door, it was hard). It is annoying as well to hear most the construction workers laughing and joking and talking story majority the time they get here before even beginning to work... But eh. Whatever? I did not feel like they treat everyone with the same PRIORITY so just beware. Although it would be nice to know WHY. Otherwise I feel like my life is a spiral of being messed with for no reason at all. I think its fair to rate 3 stars, though I was close to rating just one star (but lets put my own frustrations about the renovations and poor communication aside) because there were times I complained of people smoking near the building and animals on the premises and I guess I was helped because an email to everyone in the building was sent the next day. Whoever was smoking didn't stop smoking though, but I appreciate and respect that effort. (Another star for the small Christmas presents so far. They know how to bribe you. Haha just kidding. But seriously). I might be taking a poor jump here posting it on social media but I honestly don't not know where else I can write a review. I guarantee if anyone knew this was written about them they would probably change (which is good). But if they don't change-- uh oh (drama~). Thanks for reading my review

I live hilo terrace many places owned by Kevin. It could be…read morebetter if the back gate was opened as numerous complaints against that is claiming it a health hazard I personally agree. If comp thought more about the people who they get paid from it'll be better. I know they can be better and ma more if listened to the people for once as the complaint can and will hurt. A true realtor should listen to the people.

I hired Jordan to rent out my house while I was on Oahu pursuing graduate work…read more At first things went pretty well. Jordan's email communications were abrupt to the point of rudeness, but that would have been tolerable except for what happened next. Four months into the contract, the renter moved out; at the same time, some mold was discovered in the house. At that point, Jordan terminated the (supposedly 12-month) contract; they told me to fix the mold myself and then, when the house was clean, to contact them for another contract. Even though they had not given the requisite period of notice, I allowed them to terminate the contract since I didn't want someone managing my property who will suddenly quit on me like that. As a result, (off-island the whole time) I had to research Big Island mold inspectors--and then mold remediators--all the while calling in favors from friends to hold the house keys and meet the inspectors, insurance adjustors, remediators, etc. I had hired Jordan precisely so I would NOT have to do these things myself long-distance, and they deliberately chose not to fulfill their contract. Jordan charges a somewhat smaller fee than some other management companies, and they trumpet the fact that they do not charge you the fee if your house is not being rented. Unfortunately, what that means in practice is that if they don't have renters for your property, they will do as little as possible (because it's not making them money)--and if substantial problems arise, then they will quickly throw you under the bus. Bottom line, Jordan abandoned me when I needed their services the most. I have now found much better property managers in the Hilo area, and I thus advise everyone to stay clear of Jordan.

We just finished the sale of a property in Leilani Estates. Jared Gates and his team at Big Island…read moreHomes & Land handled everything for us and all was seamless from start to finish. In addition I would like to say that simply meeting Jared was a great experience and I'm going to miss being in touch with him from time to time. If you are looking to buy or sell on the Big Island eastside we would not hesitate a second to recommend Big Island, in fact you would be doing yourself a disservice if you didn't at least talk to them when deciding who to represent you. Tons of Aloha & Mahalo to Big Island Homes and Land!

Big Island repped me in a purchase of a home on the Big Island in 2019. My experience was…read morehassle-free and I will return to them for any future real estate services I might need -- buying or selling. I cannot recommend the folks at Big Island highly enough. I worked with Suzanne Paulsen, who is a God-send. She is both a consummate professional and a trustworthy confidant. She understood exactly what I was looking for and did not waste my time showing me homes that were not right. She anticipated my needs through the whole process, and always had my best interests at heart. I was continuously impressed by how well Suzanne knows the real estate market on the Big Island and how well connected she is. I highly, highly recommend anybody thinking of buying or selling property on the Big Island to call Suzanne at Big Island. It'll be the smartest move you'll ever make. She will be in your corner 100%! Just an incredible person, filled with Aloha!

They don't respond at all. Been asking couple questions over and over with months of no reply…read more Horrible service. Take you business somewhere else.

Always a pleasure to work with you Amy Flanders. Always received payment on time for our services.read more

I would not recommend this people for realtor-broker of any sort they lied straight in my face…read moreabout a case we were working on together as she was our property manager and she isn't reliable and I wouldn't trust this company if they were the last company on earth. Loreen Hinao funaki can't be trusted as she lied to us multiple times. To get signed documents she said she mailed out after one week didn't receive anything I had to call her and reached out to say I didn't get anything and I needed her to email me. DON'T TRUST THESE GUYS AND FIND SOMEWHERE ELSE TO GO WITH

Past landlord and the greatest ever. In my opinion I'd hire…read morethem to manage my properties. The management is professional and the employees are extremely friendly. I can strongly recommend this company.