Poor communication with tenants and poor time management on informing tenants (or from my…read moreexperience) of when heavy construction will take place. Not sure who your property manager is for your apartment/ property, but the experience Ive had (along with the people i live with) agreed that property professionals did not seem "professional" at all. I noticed a few other reviews feel the same and so Im relieved to know I am not alone feeling this way. Unless, and to be frank, you view "professional" as being cold business and just the "deal- deal" talk. I felt like the last minute notice (email, text, especially call) is inconvenient, although I always say its okay. I do not know why as well they switch from email everyone to calling everyone (but I guess for last minute you cannot control?) If you dont speak up they favor you are better anyway. Or at least I think so no because the first few time when I did care I had no body contact me back, UNTIL I found out the managers REAL contact information. (Tricky, huh?). Still not sure till this day why they didn't respond the first couple months of being switched from our previous original building company but it's whatever I guess... Renovation on the building I live in had poor construction workers in my opinion. (mess was made without warning).... Rent was raised because of the renovation but I feel like they should have relocated everyone to a different building while having them work on the harder renovation which most of us in the building probably had to tolerate with all the hammering, power saw, cement dusting cement that got splattered ALL OVER the walls doors and windows- had to clean the door and whole place because cement dust got everywhere, no-one knocked or called to clean the door, it was hard). It is annoying as well to hear most the construction workers laughing and joking and talking story majority the time they get here before even beginning to work... But eh. Whatever? I did not feel like they treat everyone with the same PRIORITY so just beware. Although it would be nice to know WHY. Otherwise I feel like my life is a spiral of being messed with for no reason at all. I think its fair to rate 3 stars, though I was close to rating just one star (but lets put my own frustrations about the renovations and poor communication aside) because there were times I complained of people smoking near the building and animals on the premises and I guess I was helped because an email to everyone in the building was sent the next day. Whoever was smoking didn't stop smoking though, but I appreciate and respect that effort. (Another star for the small Christmas presents so far. They know how to bribe you. Haha just kidding. But seriously). I might be taking a poor jump here posting it on social media but I honestly don't not know where else I can write a review. I guarantee if anyone knew this was written about them they would probably change (which is good). But if they don't change-- uh oh (drama~). Thanks for reading my review

I live hilo terrace many places owned by Kevin. It could be…read morebetter if the back gate was opened as numerous complaints against that is claiming it a health hazard I personally agree. If comp thought more about the people who they get paid from it'll be better. I know they can be better and ma more if listened to the people for once as the complaint can and will hurt. A true realtor should listen to the people.

We just finished the sale of a property in Leilani Estates. Jared Gates and his team at Big Island…read moreHomes & Land handled everything for us and all was seamless from start to finish. In addition I would like to say that simply meeting Jared was a great experience and I'm going to miss being in touch with him from time to time. If you are looking to buy or sell on the Big Island eastside we would not hesitate a second to recommend Big Island, in fact you would be doing yourself a disservice if you didn't at least talk to them when deciding who to represent you. Tons of Aloha & Mahalo to Big Island Homes and Land!

Chanelle Pedro was very personable, courteous & professional. I will recommend her to all my…read morefriends and family.

I received outstanding service from Kristen when searching for a rental! Kristen was so sweet &…read morehelpful. Sean, Jenny & Diane we're also so helpful in helping me secure the perfect rental! I'm truly grateful to the entire Ginoza staff! I recently sold my home of 20 years & was looking to downsize. It's been years since I've ventured into the rental market. Everyone made my experience a great one! I would definitely recommend contacting Ginoza Realty when searching for your next home! Thanks to all of you, I'll be moving into my new residence on July 20th! I'm excited!!! With much appreciation, Jolean Uilani Yamada

I'm sorry a few people are having a hard time. I came from a competing rental company that was…read moreextremely difficult to deal with. I have had a great experience so far. Everyone in the office had a good attitude and my property was cleaned and came with toiet paper, soap and curtains. They did not rush me into this rental and they've always responded in a timely manner. I can tell they are trying. We shall see what happens after a trouble call or cleaning fee, but I'm hoping for the best.

I have been working with Felicia for over a year now and been a landlord for 20 years. If you're…read morelooking for a good property managment company in Hilo, stop looking and hire Felicia. She was actually referred to me by another PM on Oahu. I have fired countless property management companies over the years for pure negligence and lying. It takes time to find the good ones. I wont say all the great things she has done for me because everyone may ask her. All I will say is show her a little aloha and she will be good to you. Good luck if you dont hire her. Alot of BS in Hilo with property management and CBIP accounting system is consistent and predicatable. They do one thing that I really like but I wont put it on here. Call Felicia and ask her all your questions...

Would rate no stars if could. Trying to claim house was way cleaner than it was on move in. Many…read moreproblems with sinks leaking/ light fixtures not working that owner/company did not correct. Owner refused to fix broken dishwasher and leaking ice maker in fridge. Clark realty switched agents on us from move in to move out and they are going with what the owner claims ( apparently they thought everything was perfect and spotless). Pre-move in cleaning was not up to par but they claim their cleaners are impeccable. Found broken glass and years of dirt when we had to move the fridge and stove to clean. I will never recommend Clark realty to anyone and will be sure to post reviews so anyone coming to this island knows how they operate so they don't have to deal with the same issues and nonsense.

We've been working with Terry for over 10 years on various projects. NO ONE knows more about…read moreHawaiian real estate than this guy. We purchased / sold much through him and now he manages a couple of our vacation rentals. He is NOT a pushy, bs'ing, know-it-all. He gives you as much info as you need and is always available to help. You can't go wrong with Sunrise Properties.

From the owner: Sunrise Properties is a division of Experience Real Estate. We are a locally-run, boutique property…read moremanagement company that provides extraordinary customer service, and removes barriers, helping owners have a successful rental season.

This company is a scam. We applied for a commercial space more than a month ago but still haven't…read moreheard a definite answer, all they tell you are reasons after reasons until you feel so frustrated and just eventually withdraw the application. They do hard pulls on your credit worse than applying for a car loan. My sister in law who was just trying to help me pass the credit check lost her unemployment benefits from the hard pull. She's a single mom with 4 kids without a job who just tried to help me to get a commercial space for my business. They listed the space for lease without even knowing that there are termites until 3 weeks after we applied. Why would you even post a lease up when there are termites?? Do yourselves a favor and stay away from this company! What a nightmare!

The owners and management at Day-Lum are truly genuine people that will treat you like family!…read moreThey're are extremely caring and kind folks that really welcome you as if they're welcoming you into their very own homes. Thank you so much! ps special thanks to Mrs Patti and Mrs Reagan!

They don't respond at all. Been asking couple questions over and over with months of no reply…read more Horrible service. Take you business somewhere else.

Always a pleasure to work with you Amy Flanders. Always received payment on time for our services.read more

I left a message days ago and never got a reply back. I was left with no choice but to call another…read morerealtor

We had the pleasure to work with Michelle when relocating from Honolulu to Hilo this summer. She is…read moreincredibly knowledgeable about the Hawai'i Island real estate market and was a dream to work with - we got a home that ticked off every box from the school district, to Hilo Bay views and a historic, renovated home. Michelle is extremely accommodating if you have a hectic schedule and are buying property remotely - we made our offer when we were in Asia and didn't have any problems. She is a joy to work with and goes above and beyond what is expected of a realator. Cannot recommend her enough and we will work with her for all our future Hawai'i Island purchases!

I recently semi-retired and moved from San Francisco to Hilo, and picked Howard to work with…read morelargely on the basis of reviews here on Yelp. It was a somewhat bumpy ride, but Howard was a steady hand throughout. He was great at explaining things common in Hilo that I had no experience with in San Francisco, like catchment water systems and flood and lava zones. I really needed someone who could walk me through that sort of local knowledge, and Howard was great at it. He was also great at flagging potential concerns with some of the homes I looked at, catching a number of potential issues that would have escaped me. Things got messy because of unexpected delays in the sale of my house in SF, the proceeds of which were paying for my home in Hilo, causing us to have to negotiate a delay. The sellers in Hilo were house-flippers and, frankly, jerks. Howard -- very much the soft-spoken and polite gentleman -- kept very much on top of things but seemed not to be used to dealing with such ****heads. We got through it, but I did need to make a couple executive decisions on my own to bring things to a close. But those circumstances were pretty unusual (trust me, you don't want to hear the details). Howard is a pro -- calm, knowledgeable and helpful.

Even after a year of My 3 properties being sold, Howard has kept in touch and Emailed me specific…read moredocuments that I have requested from the sale. TOP NOTCH CUSTOMER SERVICE THANK YOU HOWARD!!!!!!