Flooring installer gave us a bid and was recommended by No Frills Flooring. When it came time to install he wanted to raise the price because flooring was narrow (2.5 inches wide). He knew that when he gave us the bid. First day crew of 4 was here plus owner. Thereafter, it was two guys. One who knew what he was doing and the second was a new guy who didn't know anything about flooring. So really, only one guy installed the floor. He was supposed to cut off knots off of boards but the boards were so short that it was impossible. ( Flooring turned out to be seconds and No Frills Flooring didn't tell us that.) It took two weeks to complete. We purchased 15% extra flooring so installers could cut off knots but they cut off nothing. We had a lot of flooring left over in unopened boxes that the installer told us he'd return to No Frills Flooring for credit but we got nothing and think installer may have kept that himself. We haven't seen or heard from him since about it.
Very disappointing experience for us. Our experience has been that contractors just aren't as honest and open with their dealings with customers as they used to be. read more