My experience with Dr South at BVWC was in 2018, but I want to make sure every single young woman knows what they're getting into by coming here, hence the repost. It was one of the most traumatizing medical experiences of my life that has caused immense anxiety and PTSD.
2018: I am absolutely overwhelmed and exhausted from how I've been treated the past several months from the staff at BVWC. When I walk in, I feel like it's a factory pumping out babies. I'm not sure why these women bring their husband, cousins, siblings, and eight children to their pap smear appointments, but it's absolutely uncomfortable for other women who are just trying to have a simple doctor's appointment. The waiting office is a playground for unsupervised children running around and screaming at the top of their lungs. Like most adult doctor offices, I suggest that BVWC implements a policy (and enforces it) where unattended children are not allowed and they're only allowed to bring so many guests with them. Your great grandparents do not need to go to your ultrasound, ladies! Respect other women's privacy, and BVWC should strongly enforce that!!! I will admit that they made my Nexplanon implantation a positive and smooth experience compared to my previous gyno office, and the nurse practitioner was absolutely amazing. Later, I was having painful and long-lasting reactions to the Nexplanon and I wanted to speak to a doctor face to face about it, but the office staff would constantly pressure me into settling with just talking to a nurse. Doing so ended up getting me prescribed on pills that only made me sick. My regular doctor took me off of those pills and actually explained why my reaction was happening and it sounds like it was just negligence on BCWC nurse's part. Next, I had an appointment Tuesday where I was told that I would have results by Friday at the latest. Instead of reaching out to their patients as a professional office staff should and inform them of a delay in results, I had to call them about my test results myself. I find it unprofessional that the doctor gave me false information about testing, and that I have to beg for my own results, but I digress. I was told by the nurse trying to find my test results that the lab will definitely have results by the Saturday. Now Monday at 3:30 pm l called multiple times trying to figure out the test results. Nurse Melissa copped a major attitude with me on the phone when I was trying to explain the necessity of knowing the results. I'm extremely disappointed in how this office has made me feel neglected and ignored. I can't believe I have to demand test results by threatening to report to the medical board. Absolutely ridiculous, sickening, and repulsive.
The last straw and the worst part was after I posted this initial review, Dr. South called me personally told me that my "review is not correct" and was extremely rude and unprofessional towards me from the very start of the phone call. I think grabbing my cell phone number from my medical file and aggressively confronting (or rather, harassing) me, a patient who has had a negative experience in your office, about their review is inappropriate, traumatizing, not ethical, and severely dangerous. Dr. South also claimed that I'm taking my problems out on them, but I'm not sure how lack of communication of your office's part is my fault, but it's interesting that a medical professional would not take blame for her office's misbehavior. I'm assuming Dr. South did not take a minute to realize that everything I was told about my test was from HER and HER nurses. It's not my fault that your nurse told me the wrong information. After pointing out Dr. South's rude tone, aggressive behavior, etc. on the phone, she did agree to try to help me as best she could, but a patient shouldn't have to beg a medical professional for help. What she did by harassing me over my review was the farthest from professionalism, and I, a grown adult, had to stand up against her as if she was a middle school bully. I was never the enemy; I was a concerned and frustrated patient that was thrown to the side. read more