Dr. Luy is excellent. During this time of Covid you would think doctors would be overworked and…read morestressed out but Dr Luy has always answered any questions promptly and always gives great care. I've gone through about 10 primary care doctors through Froedtert and am very glad and grateful to have found Dr. Luy.

Dr. Luy is an excellent doctor for your everyday needs. He is no nonsense, always on time and…read moreobviously an intelligent guy. Highly recommended!

Can't say enough great things about Dr Nolan. She always take time to listen to your problems and…read morehelps work with to get them taken care of.

Sad after 20+ years of having wonderful doctors who listened to you and were very nice I go in with…read morea broken rib and have some random nurse practitioner insult me and she was very rude and off putting like she was so offended I was there with a broken rib and the doctors at the er gave me a narcotic for pain. She then continued to badger me saying this is a work related injury we can't help you after this. So after being insulted I will now be looking for another primary care doctor and avoid froedtert all together. If you're in honest pain avoid this place

I had a doctor disappear in the middle of our appointment and leave me sitting there for almost an…read morehour before I decided I had been ghosted and left. They better not charge for this visit! And that was the last in a long line of issues. 4/25/2022: And they just decided to not honor my appeal for the visit where the doctor ghosted me! It's good that they are so taxpayer funded that they don't need to bother with patients who actually have private insurance and pay all their bills on-time.

During a major surgery I was treated quite well and respect !…read more The nurses were attentive and made me feel cared for ! The room was cleaned daily! The RNs and practicing staff were very kind always Food isn't great but who knows after surgery! Dr Clarissa Clark and Dr Erin Strong surgeons are excellent! The top floor room was spacious ! Don't want to be in the hospital again but I had great care recovery on this long road!

Had an appointment with dr havlik for facial feminization surgery. Was left over an hour waiting…read more Not friendly or nice. Eventually he said I would get called to schedule photos. After several messages with no response, I called again and was told he does not ever work with trans women and that is why I never got scheduled or called. If he hates trans people why not warn me before I wasted co pays and a long wait for him to refuse any treatment. Have called patient relations 3 days in a row, and they do not bother to respond. I would avoid dealing with them again.

Takes time to listen. Allows the patient to participate in his/her own care. Great osteopathic…read moremanipulations. Highly recommend.

The place was nice and easy to find, the front desk ladies are helpful. I always make appointments…read morefor my mother and she had multiple services here countless times from Botox, lip filler and fillers. Our specialist is so caring and very a knowledgeable of her work we trust her completely.

This is the best doctor I have ever had the pleasure of meeting, both him and his wife treat tou…read morelike a human, actually listen to you and work with you. The office is immaculate, elegant, and very classy. The front desk lady is sweet and very beautiful. They treat all different types of healthcare, addiction medicine, and psychiatry. Consider yourself blessed to work with these doctors!!!

My Choice Family Care has terrible case managers. There was an ongoing problem with my brother's…read moresocial worker. He had been requesting a move to an apartment but did not receive any assistance for two years when she knew of more suitable alternatives for places to live. After my brother was asked to move from his group home she all of a sudden could find a nicer place for him. All too late. He died less than a month after he moved to the better place. He could have been happy for much longer had people been doing their jobs. They also had a problem with my advocating for my brother when he asked them on numerous occasions that he would like for them to speak for him. They were very nasty and constantly ignored me.

I am an active client with this agency since early 2013, two years after an accident made me…read morepermanently disabled and unable to walk. MCFC was a government agency which was privatized a few years ago into a not-for-profit corporation. This did not solve the many problems with this agency I have encountered. A number of areas need considerable improvement before I can upgrade this rating. 1) Issue standard single-page statements (legal or letter size paper) that state just the current balance due, and that which is 30, 60, 90, or greater than 120 days overdue. Include on the page a perforated payment portion to include with the payment being made (if done via USPS, which I strongly do not advise due to frequent claims payment has not been received). I appreciate finally (after 6 years) receiving paperwork to authorize ACH payments, welcome to the 20th century. 2) Rather than sending out automated notices claiming that services will be discontinued and threatening termination of Medicaid health coverage (along with property and any life insurance liens threats), first send out a second and third notice, acceptable and very common practice with sole proprietorships through major transnational corporations. 3) Promptly comply with orders and certain prescriptions sent by either myself or doctors (it's usually both), and stop using "we did not receive it" as an excuse for noncompliance. We all have electronic proof that you did receive them that is date and time stamped at our ends. 4) Join the 21st century by allowing payments via debit and credit cards, or through single ACH or automatic payments ONLINE. This should eliminate 100% of the problems with your current system that you stated was one in which paper checks mailed go through several hands before either lost or finally deposited. You are the only ones still in mid 20th century when it comes to payment handling. 5) Stop always going to the lowest bidding vendors and look instead to getting the best vendors available at negotiated prices. Cheapest is not a good measure of ability to fulfill contractual requirements. 6) Make clear to vendors they are permitted to sell their products to your clients directly as the client requires, as well as to quote prices for same. Several vendors telling me they are prohibited by you from doing this for the precise same reason means you are restricting them or strongly implying you are. This is inappropriate at best, especially when Item 3 above is not being met. 7) Stop punishing clients whose income is low enough to qualify for your services simply because all of their income derives from SSDI or Social Security Retirement with premiums (euphemistically referred to as "cost share") due to our working hard for most of our lives. Charging premiums equal to all income greater than the maximum one can receive from SSI (which is not Social Security) for having not worked long and hard enough (if at all). This is insulting to those of us who collect from programs we directly paid into. 8) Count ANY rent or mortgage payments in full as something deductible from income consideration of monthly premium amounts to be paid, as well as landline (or regular cell phone bill if no landline) payments and other necessary utilities. I can accept only one or the other being counted, but not both not being counted as a necessary utility bill. Also count at least the minimum normal internet connection payment as a necessary utility to be deducted from premium calculations. I personally must make appointments and discuss medical issues online, not to mention schedule transportation to appointments, check weather and road conditions (health AND safety need), and monitor local news to know when elections are, not to mention ALL my bills and billing statements are electronic now (as are all payments but yours, hint, hint). 9) Reduce case loads of nurses and caseworkers (see item 3 for why). 10) Allow caseworkers to train up PROPERLY potential replacement or new case workers by having them spend their training with the case worker trainer (see item 3 for why) There is more, but space is limited. These are the most glaringly obvious issues to be resolved (promptly, please), and I'm certain I am not the only client who believes so. Item 3 is an absolute must that needs to be done immediately, unless you want Froedtert doctors, case workers, and administrators getting involved, again (see multiple faxed orders sent for repair and maintenance for my wheelchair, which is increasingly becoming unusable after months of these orders being misfiled or ignored). If I am forced to contact Sunrise Medical to find a vendor to order parts from and to do the repairs myself, they will file a complaint on my behalf with CMMS. I will also (as clearly permitted by law) deduct the cost of parts and what my time was worth when I last was able to work from premiums or seek reimbursement through CMMS. Thanks for making it to the end.