I'm so sad to have to write this review, as I have used Jamie for years, and previously she had always done such a good job, even though she was always difficult to work with. the last two jobs she has done for us, the quality has suffered immensely, and she has actually cost us so much money that I feel compelled to let people know before they hire her for anything.
We hired Jamie to help redesign our small interior bathroom in our home, that is 10x10. She came over to measure the bathroom, a process that took 10 minutes, and charged us for an entire hour. Then she charged $300 for a design board that consisted of wallpaper, tile and a vanity. Okay, whatever. We paid it. It turned out that she mismeasured, and the vanity she ordered from Restoration Hardware was too big for our bathroom, resulting in there not being room to walk around the vanity and shut the door. We called her, and she stopped by and told us to her "It looked fine." To us and our contractor it was clear it needed to be replaced. We were charged hundreds by RH to return and restock this large vanity, and for shipping. She did not offer to compensate us. When we then asked for her help finding a new vanity that would fit she mailed us 10 links off Wayfair and instructed us to "measure and make sure they fit before ordering." We thought that's what we hired her for? I ended up selecting the new vanity and mirror myself, and never said anything to her, because she tends to react emotionally, and I didn't want to deal with it.
Against my better judgment, and my husband's warnings, I hired her again to design the nursery for our little girl who is on the way. The room is tiny, measuring 10x15 approx. She charged a flat "discount" fee of $2000, plus an extra $300 for design and mood board, totaling $2300. (She stated at her hourly fee we would pay over $3800.) This was supposed to include the wallpaper installation, paint matching and paint install, custom curtains and install, and the staging of the nursery so that it looked finished. None of this was done. The short of the long is that I ordered all of the furniture (all three pieces, 2 of which were selected by me, not her), I ordered the wallpaper and supervised the install, I picked up the paint and supervised the painters, and we ordered the "custom" curtains off Pottery Barn Kids along with the hardware. She dod not stop by until the room was finished, and the furniture had already been placed by my husband. Jamie coming over and "staging" the room consisted of her coming over and tidying things up. She did not hang the pics we discussed, instead she cut out pieces of wallpaper and hung them in frames and put those on the wall. She covered the changing table in things that didn't belong there, like a lamp etc instead of a changing pad and diaper caddy. She did not hang the curtains, and left the crib completely empty, and did not offer to come back to do so. Basically, she left the room completely undone, expecting us to finish the hours of work left.
But by far, the worst part of this was her reaction when we attempted to speak to her. My husband called to ask for an itemized accounting of her time spent on the room, and what the flat fee of $2000 included. She became hysterical and started crying, told my husband that I "stress her out" and refused to provide an accounting of her hours or tell us what the $2000 went toward. She sent us an email refusing to provide proof of services, and instructed us "not to bother to respond" and wished us "best of luck with the baby." She then had her husband (who is not involved in her business) call my husband to try to settle things for her. We were totally shocked. What kind of business owner does that? I sent a second email last week, and she wrote back, stated I was acting like a child, accused us of "tormenting" her (we had had one conversation with her), and then blocked my husband and I from communicating with her and from all social media.
She never offered to finish the job, she didn't offer a refund, she just stopped responding, and absconded with the $2000 we had paid her.
I could go on and on about all the other things that went wrong with this job, but this is the jist of it. It's a shame, because she truly is a talented designer, but her emotional reactions preclude her from doing business professionally, and handling problems in an efficient manner.
I would not use this designer again or recommend her to anyone based on these last two jobs. read more