Have had two surgeries this summer, one to replace a knee and a second to repair a tendon. The…read morecare provided by the surgical staff (from admission to recovery) was exceptional.

Absolutely horrible surgeon. Nearly killed my niece and certainly would have if my sister hadn't…read moremoved her to another facility. Dr. Downing is ridiculously arrogant, dismissive and egomaniacal. He made HUGE surgical error, than refused to believe that he could have possibly done anything wrong. While my niece was slowly dying (three infected abscesses and fluid on the lungs) he accused her of "faking it, and having poor pain tolerance"!!! A fairly simple procedure (appendectomy) that should have taken a week to recover from turned into a AWFUL ten weeks of our family wondering if my niece was going to live or die, due to his MISERABLE and DISGRACEFUL medical care. Stay far FAR AWAY from this horrible man and from Bronson Hospital!!!!

STAY AWAY!!!!! Let's…read morehope Yelp doesn't delete bad reviews like Healthgrades(dot)com does. Verbatim of other message. He was a hurry and didn't address the main problems. He came in with someone else's hearing test results - PA brought him right one. And the report to my doctor? It definitely wasn't about me. Was that the other lady's well as it was loaded with inaccuracies about my health even answers to questions never asked. Got a survey about how the visit with Audiologist went. Didn't have one - Dr. Raedy said it wasn't necessary. I have way too many health issues and in the 25 years I've dealt with my health, this was the worst experience I have ever had with a doctor and I've had a few doozies over those years. Find someone else. Since the original post on Healthgrades on May 28 (since deleted but reposted today), no responses, my patient portal cancelled June 1, June 4 dropped by certified letter for verbal and/or "threating" behavior, (Shouldn't it be "threatening behavior"?) Yes, I wrote pretty anger message wanting an explanation never called the office. And no, it was not considered threatening by others who have read it, got a bill notification 6/2 that I can't get to because no patient portal. Meantime, still in pain, still have issues hearing, and still disgusted with this doctor and his office! After posting this, I called my insurance company. The code used for "diagnosis" was "benign neoplasm of bone and articular cartilage unspecific". Interesting since I went in to talk about hearing issues and he looked at my nose for about 5 seconds after I told him I had had surgery last year and what for (different ENT). Only said still had some deviated septum nothing more and looked ok. Again, wonder who's getting my diagnosis?

I visited this office, West Michigan Ear Nose and Throat, on 6/26/2018. I was given an…read moreappt/contract for 7/31/2018 for allergy testing. I waited patiently for five weeks. When I drove from Three Rivers to Portage, I found my appointment was canceled. I was told a letter had been sent to my out of state address, but I was staying locally. I was told they tried to phone me, but my phone has no missed calls noted. I asked why I wasn't emailed or texted. I was told that they didn't do that (this on line stuff is well over twenty years old now). And here is the real kicker. I am on the doctor's health portal which includes on line messaging for patients like me and where there was no notice from his office about the cancellation. Apparently this was all before my appointment, so it was not for a sickness or emergency. Not keeping a contract due to an emergency is acceptable. Not keeping a contract because the doctor found something better to do is not. The least he could have done is have a PA or other technician substitute to do the tests. This office failed in way too many ways to treat a patient as the client he is. I will not return to this business.

The doctors here are great, and the front desk staff is good…read more and dr Horton is a good dr

The doctors here are great, and the front desk staff is usually pretty rude. Jill (who was not…read morewearing a mask even though we are at high risk and there are signs on their own doors requiring them) was exceptionally rude. I was not 15 minutes early for the appointment because the trees block the sign for the building and it's really hard to see the building. It's on a one way street, so it's not as if you can easily turn around and go back, and I had to drive around the block to get in the driveway. The actual check-in took 2 min and then I had to wait another 10 minutes, so why the rush?

I had been long walking on a left knee that ached and hurt. My internist's office referred me to…read morethis group. I'm now three weeks past a left knee replacement and I have been completely satisfied with the services from this group, from the DO (VanHuysen) and the orthopedic surgeon (Roehr) to the nurses, the Physician Assistants, and the X ray technicians. All have been professional. I'm impressed by the quality of care and the attentiveness to my situation. And, best of all, my left knee no longer hurts at all. The previous review (from '13) blames the billing issues on the practice but I bet it is more about the hospital at large. I've noticed that when patients carry a balance (e.g., their insurances have paid the hospital but the patients haven't yet paid their portions) they are often asked if they want to "pre-pay" some amount on subsequent services. My portion of the bill after my insurance paid was $323 (not an unreasonable amount, I thought). Payment was due Sept. 9. I mailed my check to the hospital in mid August. But before the check cleared, I went to the Outpatient Lab for labwork. It was there I was asked at Registration if I wanted to "pre-pay." Of course not, I said. My insurance is awesome and I always pay my bills on time. I suppose it's a reminder that hospitals are a business and they need to pay their bills too. About the practice in question, I know that pre-authorization for services was successfully sought, I had in August received in the mail an Explanation of Benefits (EOB), and MyChart shows an itemized bill. I would have no reluctance recommending this practice (and, as it turns out, one of my friends who is marveling at my progress, decided to pull the trigger and get an appointment at the practice in early September to look at his wonky knee).