My husband was sent to Ascension Borgess on three different occasions with all the necessary paper…read morework for a psychotic break down. Every time he was sent back with no evaluation, no paper work for what was even done to him. We ended up having to take him to Trinity in Grand Rapids. So I wouldn't recommend this facility to anyone dealing with mental issues.

To Whom It May Concern,…read more I am writing on behalf of my aunt, a recent patient at Borgess Hospital, to express my deep concern and disappointment regarding the substandard care she received during her 8 night stay on 3N. On March 3, my aunt suffered a heart attack, which led to her hospitalization. Tragically, she suffered a stroke the morning of her scheduled cardiac procedure. Unfortunately, her experience was marred by alarming lapses in care and unacceptable conditions. Specifically: 1. Filthy hospital rooms, lacking basic essentials like toilet paper, paper towels, and soap. 2. Unemptied trash, unswept floors, and unattended soiled linens for eight days. 3. Food trays left in the bathroom for extended periods. 4. Nursing staff demonstrated a lack of compassion and understanding, asking my aunt to handle heavy trays while using the bathroom despite her weakness. 5. A nurse rolled her eyes at my aunt, displaying unacceptable behavior. 6. Inadequate therapy sessions, with only three sessions in eight days, which is unacceptable for a stroke patient. 7. Therapy staff left the gate belt on her bed, resulting in a mark on her back from the metal part. 8. A registered nurse instructed my aunt to pee in her bed at night, despite being capable of getting up with assistance. 9. She received only two showers during her stay, both done by a family member, not hospital staff. 10. The call light system failed to ensure timely responses, resulting in my aunt taking herself to the bathroom, which is not acceptable for a stroke patient. This led to an incident where she soiled herself due to delayed assistance. 11. Medication, including an inhaler and blister packs of Tylenol, and several unopened needles were left in the room, posing a risk to patient safety. As a former employee of Borgess Hospital (2N and Emergency Department), I am appalled by the decline in care and standards. During my time, I took pride in providing exceptional patient care, which included regular hourly rounds, clear communication, and compassion. I urge you to take immediate action to address these issues and ensure that patients receive the dignity and care they deserve. I request a formal response regarding the actions you will take to correct these problems and prevent them from happening in the future. I hope this letter finds its way into the hands of somebody with a heart, somebody with respect, and somebody with compassion.

New to Kalamazoo. Had a random pain in feet and had to find multiple doctors to see me in such…read moreshort notice. I think I went through 4-5 clinics in the area until I finally stumbled upon Bronson Sports. They were extremely welcoming and accomodating. Was able to be seen right away by Kevin. He was professional and very knowledgeful. Helped me out right away and I left feeling quite relieved. The whole facility looks amazing and I would definitely recommend anyone to see any of the specialist here. This will be my definite default place for all my health care visits now.

I have seen three doctors here, and ALL of them have been stellar…read more Let's go back several decades, when Dr. Christ did my first ankle fusion. He is an extremely kind and caring doctor, with the surgical skills to back it up. He set the bar high for all the rest of the doctors to come in my life! Next up, Dr. Bowman. I had torn the meniscus in my knee many times, over many years, and finally we were able to get insurance (pre-existing condition, so thank you, Obama-care) and get it operated on. 7 years of extreme pain and limited mobility, taken care of with ONE single surgery. Dr. Bowman is very smart, and his mind is so agile that you can practically see it making connections during your time with him. He is thoughtful, and addressed all my concerns with patience and great suggestions. In all of my appointments, he has been kind, courteous, and most of all, a problem-solver. WOOT! I went back to him this week, years later, with more knee problems. He asked how I wanted to treat it, I concurred with Aggressively, and away we went. I appreciate a doctor who makes a treatment plan WITH me. Lastly, Dr. Jensen, who saw me for a broken toe. Yes, I dropped a cast iron pan on it...much blood and broken bone as a result. I was concerned because I have hardware in my ankle, and there are lifelong repercussions to that, namely, you need to be careful with wounds because of infection. Dr. Jensen was also kind (seems to be a theme here, thankfully), treated this somewhat minor injury with care, and was always on top of my concerns, as well as some I should have been aware of. Other great things? Fast xrays on site, spacious waiting room, NO loud tv (although there is one, playing sports, behind the elevator column), welcoming staff, courteous nurses, fast MyChart responses, and wide hallways, for those of us on crutches. If you've got a sports injury or a mobility injury (for those of us non-sporty people), HEAD HERE. You'll be glad you did. Note: surgeries are performed downtown, at Bronson Hospital.

I had been long walking on a left knee that ached and hurt. My internist's office referred me to…read morethis group. I'm now three weeks past a left knee replacement and I have been completely satisfied with the services from this group, from the DO (VanHuysen) and the orthopedic surgeon (Roehr) to the nurses, the Physician Assistants, and the X ray technicians. All have been professional. I'm impressed by the quality of care and the attentiveness to my situation. And, best of all, my left knee no longer hurts at all. The previous review (from '13) blames the billing issues on the practice but I bet it is more about the hospital at large. I've noticed that when patients carry a balance (e.g., their insurances have paid the hospital but the patients haven't yet paid their portions) they are often asked if they want to "pre-pay" some amount on subsequent services. My portion of the bill after my insurance paid was $323 (not an unreasonable amount, I thought). Payment was due Sept. 9. I mailed my check to the hospital in mid August. But before the check cleared, I went to the Outpatient Lab for labwork. It was there I was asked at Registration if I wanted to "pre-pay." Of course not, I said. My insurance is awesome and I always pay my bills on time. I suppose it's a reminder that hospitals are a business and they need to pay their bills too. About the practice in question, I know that pre-authorization for services was successfully sought, I had in August received in the mail an Explanation of Benefits (EOB), and MyChart shows an itemized bill. I would have no reluctance recommending this practice (and, as it turns out, one of my friends who is marveling at my progress, decided to pull the trigger and get an appointment at the practice in early September to look at his wonky knee).

I'm now more than one year past a left knee replacement and I have been completely satisfied with…read morethe services from this surgeon. I have run into doctors who are excellent technicians but are lousy at interacting with patients. (I call that the "Doctors who do best when the patient is unconscious" group.) I have run into doctors who are great at interacting with patients but are lousy technicians. Dr. Roehr has the both strengths: he is personable and explains things thoroughly, and he is an excellent technician. I've been impressed by the quality of care and the attentiveness to my situation. And, best of all, my left knee no longer hurts at all. I would have no reluctance recommending this surgeon. And, as it turns out, two of my friends, also with profoundly achy knees, marveling at my progress, decided to pull the trigger and get appointments with Dr. Roehr in the past 12 months. They have been thrilled with the results of their respective knee replacements as well.

Dr.Kokmeyer was my surgeon for both knee replacements and fixing an issue with a hardware issue…read moreafter a broken femur. He is a great surgeon and is so good about treating his patients with kindness and care Including aftercare and follow-ups. If you're looking for a skilled orthopedic specialist, I highly recommend Dr. Steven Kokmeyer.