As someone else said - RUN AWAY. Receptionist is a RUDE immature child and the entire place is…read moreun-inviting. Doctor Monfore took x-rays of my feet and I had to inquire about the results after 2 visits, because he wasn't going to volunteer any information. Wanted me to buy orthotics at the tune of $500.00, PLUS the cost of a 3D scan without telling me what the issue was, or if they would even correct the issues I'm having. I think he was trained by Al Bundy. PUTZ.

The front desk ruined the vibe right from the jump. How about you hand me my insurance card and…read morelicense at the same time instead of one by one while each time I had to set my stuff down and grab the card? "Dr." Monfore was horrible. He didn't explain he was going to butcher my big toe nails and ruin my pedicure and did it without my consent. He got mad that I was mad and when I checked out I swore that my toes were F'ed up so he told me to go elsewhere. Gladly! The front desk said I was "all set" and then he asked me how I was going to pay. HE needs to pay me! I wasted $40 and ruined my pedicure for nothing. He needs to explain what he's going to do and have patients give consent FIRST. I didn't need my nails cut until the surgery. If I needed or wanted them cut I would have done that myself. Such a waste of time and money. The place is also a hole.

The doctors here are great, and the front desk staff is usually pretty rude. Jill (who was not…read morewearing a mask even though we are at high risk and there are signs on their own doors requiring them) was exceptionally rude. I was not 15 minutes early for the appointment because the trees block the sign for the building and it's really hard to see the building. It's on a one way street, so it's not as if you can easily turn around and go back, and I had to drive around the block to get in the driveway. The actual check-in took 2 min and then I had to wait another 10 minutes, so why the rush?

Staff were helpful and kind. The doc listened and offered helpful advice. Back next year for my…read morecheckup!

Dr. Tiller is very professional and knowledgeable. He listens to your issues and will do what he…read morecan to correct them.

My husband was sent to Ascension Borgess on three different occasions with all the necessary paper…read morework for a psychotic break down. Every time he was sent back with no evaluation, no paper work for what was even done to him. We ended up having to take him to Trinity in Grand Rapids. So I wouldn't recommend this facility to anyone dealing with mental issues.

To Whom It May Concern,…read more I am writing on behalf of my aunt, a recent patient at Borgess Hospital, to express my deep concern and disappointment regarding the substandard care she received during her 8 night stay on 3N. On March 3, my aunt suffered a heart attack, which led to her hospitalization. Tragically, she suffered a stroke the morning of her scheduled cardiac procedure. Unfortunately, her experience was marred by alarming lapses in care and unacceptable conditions. Specifically: 1. Filthy hospital rooms, lacking basic essentials like toilet paper, paper towels, and soap. 2. Unemptied trash, unswept floors, and unattended soiled linens for eight days. 3. Food trays left in the bathroom for extended periods. 4. Nursing staff demonstrated a lack of compassion and understanding, asking my aunt to handle heavy trays while using the bathroom despite her weakness. 5. A nurse rolled her eyes at my aunt, displaying unacceptable behavior. 6. Inadequate therapy sessions, with only three sessions in eight days, which is unacceptable for a stroke patient. 7. Therapy staff left the gate belt on her bed, resulting in a mark on her back from the metal part. 8. A registered nurse instructed my aunt to pee in her bed at night, despite being capable of getting up with assistance. 9. She received only two showers during her stay, both done by a family member, not hospital staff. 10. The call light system failed to ensure timely responses, resulting in my aunt taking herself to the bathroom, which is not acceptable for a stroke patient. This led to an incident where she soiled herself due to delayed assistance. 11. Medication, including an inhaler and blister packs of Tylenol, and several unopened needles were left in the room, posing a risk to patient safety. As a former employee of Borgess Hospital (2N and Emergency Department), I am appalled by the decline in care and standards. During my time, I took pride in providing exceptional patient care, which included regular hourly rounds, clear communication, and compassion. I urge you to take immediate action to address these issues and ensure that patients receive the dignity and care they deserve. I request a formal response regarding the actions you will take to correct these problems and prevent them from happening in the future. I hope this letter finds its way into the hands of somebody with a heart, somebody with respect, and somebody with compassion.