Years of Avoidable Harm--Tooth Loss, Jaw Injury, and Dismissive Care…read more This office's pattern of poor communication and high-pressure tactics has lessened the quality of my life as well as cost me thousands of dollars for visits and night guards. In late October/early November 2019, I had an apicoectomy on tooth #9 with John D. Wells, DDS at 16600 Birkdale Commons Parkway, Huntersville, NC 28078. I followed all aftercare to the letter, rinsing faithfully with the prescribed cleanser. After the first procedure, I started feeling pain and discomfort in the tooth area after drinking cool water, so I contacted the office right away. Dr. Wells had me come back for him to take a look. He then determined he needed to redo the apicoectomy. Afterward, I asked what the problem was, and he explained that the dissolvable sutures from the initial surgery hadn't dissolved, so he removed them manually. He assured me healing was on track, but by early 2020, persistent infection forced me to need an extraction and an implant, which was both costly and heartbreaking, especially at my age for a front tooth. I was 80 years old going through all of this. I was never told about the threat of infection, and only learned later that undissolved sutures can trap bacteria and lead to failures like this; and that dentists should proactively remove them themselves to avoid such risks. Had I known, I might have pushed for that upfront or chosen differently--but trusting the process, I returned to the same practice in 2022 for a root canal on tooth #8. That's when things worsened dramatically. During packing placement, the assistant demanded I open my mouth much wider to keep it dry, using scare tactics: she warned that if I didn't, "it would have to be redone." Again, I am an older patient, and it was very clear this assistant dd not care about me as a patient, and had no interest in a reasonable bedside manner. Fresh off the 2019 trauma, I felt pressured and complied to open as wide as possible, despite visible distress in my eyes, as she took her time. The strain immediately triggered pain and discomfort, and I was soon diagnosed with a displaced TMJ disc--causing relentless muscle spasms, a sensation like my jaw is off its hinge, difficulty speaking, and chronic agony requiring therapy and meds. After contacting Dr. Wells numerous times with my distress and concerns, he dismissed them outright, claiming the assistant "didn't force my mouth open or threaten me with a gun." No empathy, no accountability--just deflection. As I said before, this office's pattern of poor communication (e.g., not warning about dissolvable suture risks) and high-pressure tactics has lessened the quality of my life as well as cost me thousands of dollars for visits and night guards. The initial staff seemed friendly, but the care felt reactive at best. If you're reading this, ask upfront about materials and removal plans, get consents in writing, and trust your instincts--if something feels off, walk away. I wish I'd switched endodontists sooner; now I see one who actually listens. Proceed with extreme caution here.

I just had my second root canal here in five years. It was no big deal…read more People think root canals are a big deal, but that's due to old technology. Other than the needle being stuck into my gums at the beginning to numb the pain, this was 100% painless. Same as five years ago. I also learned that flossing is 10x more important than brushing your teeth. Brushing only gets the surfaces and gums. Flossing gets rid of the plaque that leads to bacteria and infection. Excess plaque has also been linked to Alzheimer's and heart disease. Great info, friendliness, and overall customer service here. Or you can call it bedside manner. Whatever you want to call it, Dr. Wells and his staff are highly recommended if you're seeking an endodontist.

I'm liking this office. Straight forward, tells it like it is. Very friendly dentists and awesome…read moreassistants. Needed a pull and getting a bridge. Explained the process and gave the pricing before any work was done.

Dr. Miller and his staff are caring and wonderful! I absolutely fear the dentist and they are great…read moreto work with!!

Dr. Hill did a great job for me on two occasions. He did a root canal with minimum discomfort and…read morelater when I went for another root canal, he soon found that the tooth was cracked and needed to be extracted. They set me up with a great oral surgeon. Dr.Hill's entire staff were all great

From the owner: If you have a dental abscess or toothache, root canal treatment is the best way to stop the pain…read moreand save your tooth. We are available right away to help you.

UPDATE: this office is scamful with billing, proceed with extreme caution!…read more I was referred to this clinic by Pelham oak dental and the appointment was set a whole month in advance, the office verbally told me my insurance would pay 40-60%. So between two clinics I thought they checked my insurance BUT they did not check my insurance, and only after the fact I found out my insurance only pays 25% or so! And they are very forceful with the billing. It was almost $1800 for the root Canal, and now I face a bill of $1300! All this could have been avoided if they actually checked my insurance! Shamful Shamful Shamful.

Dr Noel performed a root canal on me today. As soon as I walked in the door I was impressed by the…read moreprofessionalism that he and his staff demonstrated. Everyone was friendly, courteous, and extremely competent. My procedure was quick and as painless as it could have been. I couldn't be more satisfied!

This Gentleman has saved a many tooth for me! No worries when you visit him! A+. Positive attitude…read morehelps a lot also

I had my visit at Dr Fuller's office a couple of weeks ago. Seems I ignored a broken tooth just a…read morebit too long and it was making me pay for it! Well lucky for me I was sent to Dr. Fuller's office. He and his excellent staff took care of me. One look at the xray and he knew just what we were dealing with. He explained what the situation was in good detail. And then we scheduled that root canal. What might have taken other doctors two appointments, this craftsman was able to handle in one. And minimal pain too. Just a pinch in the beginning (and maybe cuz I'm a baby on that sort of thing) but the rest was smooth sailing. Back at the office in 90 minutes. I highly recommend this doctor and his staff for your root canal needs

I do not recommend Dr. BAIRD. He performed a root canal on my tooth, never fixed the problem. Was…read morecharged a lot of money for the procedure. I had to find another endodontist to resolve my problem.....very expensive lesson!!

You never want to hear the words, "root canal" from your regular dentist and he referred me over to…read morePiedmont Endodontics for a consultation. From the time I came into the office my mind was set at ease with the friendly behavior from the staff. After going over xrays and even having an image done on my tooth it was determined sadly that there was a crack in the root and Doctor Malueg who was very honest and nice said they could do the root canal, but it would not solve the problem and I would have the same problem down the line so she recommended an extraction and implant would be the only thing I could do. So although it was not the outcome I hoped for and getting my tooth issue fixed I felt that the honesty of the dentistry and the extreme friendly staff. If I had to get this kind of work done (hopefully not) I would come back here and recommend it.

Just had my second root canal done by Dr.Henson and his staff. I don't think my experiences could…read morehave been any better. Was treated well by all. Did not have to take pain relief medications. They really cared that I was doing well during the procedure. Highly recommend these folks.

From my point of view, these folks are the best in the business. They are friendly, professional…read moreand I would recommend them for anyone in need of a root canal. Hats off to Brett Henson! This was the first root canal I've had done and my mouth wasn't sore the next morning.

At 74 years old I have seen my share of doctors. Dr. Bergman is the only doctor that has ever stood…read morecompletely behind their work. This is on top of the fact that his work, his demeanor and his staff were already 5 star. If you need a root canal tell your dentist to send you to Dr. Bergman.

I needed a root canal and had $2,000 in my dental insurance account. Before the work was started I…read moreasked the front office to verify my coverage which I observed her do while I was in the waiting room. I was handed back my card and told my coverage was verified. As they stated that payment was needed before the root canal was performed, I was told to put it on a credit card and get reimbursement from my insurance. I then proceeded to have the work done. As the reimbursement did not arrive after a considerable amount of time I contacted Dr. Bergmans office to see if they had received the payment. I was then informed that they do not take any insurance in their practice, it's cash only. I was stunned and asked why they didn't inform me of this at the time when I was asking for insurance verification prior to the procedure as I made it quite clear that I intended to use my funds from my plan. I would have gone elsewhere of course. The front office receptionist simply continued to state that they didn't accept any insurance and that was that. Now I understood why they insisted I put it on a credit card. A few days later I called the office and asked to speak to Dr Bergman. I explained what had transpired and asked that he would in the very least refund a portion of my $2,000. He refused. I'm a senior living on social security and this was an incredible financial crisis for me. I don't have any complaints regarding the work done but feel I was blatantly mislead and lied to for my business. Shame on Dr. Bergman. It's hard to imagine that this office is so greedy and heartless.