I have been a patient at Warren and Law Dentistry in Las Cruces for over three years. I chose this…read moreoffice specifically because Dr. Moberly was recommended for patients with dental anxiety. As a combat veteran and retired law enforcement officer with PTSD and dental anxiety, that mattered to me.
To be fair, the front office staff has always been great, and Dr. Moberly herself has been excellent when I've been able to see her. Unfortunately, the hygienists have been consistently poor, and that has completely undermined my experience at this practice.
My first hygienist regularly forgot basic parts of my care, including administering nitrous oxide when it was clearly indicated. I switched to another hygienist (the one my wife sees), hoping for improvement, but the experience was worse. She has been rude, dismissive, and at times condescending. More concerning, she does not appear to follow through on instructions from the dentist, including properly charting notes during exams.
Over my last three visits, I have not seen Dr. Moberly at all. Each time, I was told I "didn't need an exam," only a cleaning. In December, I was scheduled for an exam, but Dr. Moberly was not even in the office, which raises serious questions about scheduling practices. Dr. Law saw me instead and clearly stated that one of my fillings was failing and that I needed a crown, which Dr. Moberly would address at my next visit.
At my most recent appointment, I specifically asked to see Dr. Moberly regarding that crown. The hygienist again told me I didn't need an exam and then claimed there were no notes in my chart about the issue--despite the fact that she herself was charting during Dr. Law's exam when that diagnosis was made.
During that same visit, she was unable to pass a floss threader between my teeth and simply skipped it altogether. Immediately afterward, she proceeded to lecture me on proper dental hygiene at home. That kind of contradiction is frustrating and undermines any credibility in the care being provided.
This is unacceptable. Either documentation is not being done correctly, or it is being ignored. Either way, that is not something a patient should have to worry about.
For patients like me, consistency, communication, and trust are critical. Right now, this office is falling short where it matters most.
Lastly, I want to address something that reflects the overall culture of the practice. There is a sign on the wall that says "We cater to cowards." That is not only unprofessional--it is degrading. Patients who walk through those doors despite fear are not cowards--they are doing something incredibly difficult, and that takes courage.
I came here because I believed this was a practice that understood patients like me. At this point, I no longer feel that is the case.
