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    James Island Cycle

    5.0 (1 review)
    Closed 9:00 am - 6:00 pm

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    8 years ago

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    Velocity Powersports Charleston - Waited 45 on hold after 31 disconnected tries

    Velocity Powersports Charleston

    (18 reviews)

    I have been riding on the road for over 52 years, and during that time I have had the pleasure of…read moreowning several new bikes, from a 1973 Norton 750 Commando, to the 2023 BMW R1250RT that I picked up today, at Velocity Powersports. I have never experienced more professional, courteous, or friendly treatment! Special Kudos go to Greg Casey, the sales professional, without whom, I would not have driven the extra 80 miles to North Charleston. (There is another BMW Dealer that is 80 miles closer to me). I gave specifications for my ideal BMW to both dealerships, color, options, what I wanted and what I didn't want, figuring no one would be able to find one like that. In less than 48 hours, Greg responded with EXACTLY what I specified, including a picture of the bike I wanted! When we spoke, he offered to go get the bike and bring it to N. Charleston. I was going through a very hectic time, going on my spring ride to Kentucky, dealing with a new promotion and position at work and time was of not there. To him this was no problem, giving me all the time I needed to get my crap together and held the bike for me (with a deposit, of course) until I had time to get there and consummate the transaction!!! WOW!!! THAT, people, is OUTSTANDING! When I got there, the bike was in the showroom, with my name on it, all nice and shiny. The entire sales department greeted me at the door, as if I were an old friend! The entire process was done in a timely manner and all was explained step by step. What a pleasure. Thank you Greg, Parker and Jeff for a most enjoyable sales experience! Steve L.

    I called and made an appointment for a service on my Sea Doo jet ski a week in advance. I get there…read moreon Saturday April 25 2026 and my appointment is not in the system. I have to give all my information again and was told they would not get to it today since the technician is out. No problem...I was told to leave it out front and that it would stay there for 5 minutes as they would move it to a more secure location. I left and came back two hours later. My ski is in the same location. I hooked it up to my truck and as I'm leaving I call the service advisor Bryce to let him know that I am canceling my appointment and taking my jet ski. His response is ok. I told him I'm taking this ski and no one even stopped to asked me what the hell am I doing. Bryce never comes out of the building.

    James Island Cycle - motorcycledealers - Updated May 2026

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