The Dentist that my wife and I have been using for several years have decided to not honor our…read moreinsurance any longer. So we have been looking for a dental service that does dental and dentures. It's not an easy search. The dentist that I researched had bad reviews or too few reviews to be reliable. The dentist I found that had good reviews didn't accept our insurance. Things got desperate when my wife broke her dentures. We happened to be in Owasso when this happened. The first place I came across was Aspen Dental. We stopped and walked in without an appointment. The receptionist was very friendly and helpful. We explained The situation with the broken dentures. She took them to the lab tech. Who said they can be repaired that same day. The sad part of this story is they do not accept our insurance. I left the dentures for repairs and left to wait for Aspen to call Informing me that the dentures were ready. I expected them to take a couple of hours to make the repairs. However I got the call in about thirty minutes. The denture repairs were great. I can't say anything about their dental work. All I can say is our experience with dentures repairs without an appointment was five star.

I wish I would have read the reviews, I couldn't even get past the front desk, These people cannot…read moreanswer the most basic dental questions. Like how much for a cleaning ??...seems all setup to up-sell you to things you may not need, These people should get people that answer the phone to know some basics, I guess they are a 2 star outfit for a reason...cancelling appointment

They made me wait in a dental chair for 2 hours waiting for insurance approval then told me they…read moredidn't have time to clean my teeth when they are in network with my insurance. I came back the next day and paid the bill before the cleaning and they later billed me the full $167 I already paid with a credit card. Apparently they refused to bill my insurance even though they take my insurance! A year and a half later I get a bill for $42.10 saying my insurance only paid $124.90. Well they owe me this refund of $124.90 because I paid the entire bill in advance. Well I've never got the refund and they are going to send me to collections for the balance of $42.10 they say I owe despite paying the entire $167 before they would clean my teeth! The Manager working 5/2023 was SO unprofessional as is the entire office!!

They are angles I have 86 year old mother and the staff went above and beyond my expectations they…read moreare friendly caring and did a wonderful job at a very reasonable price if you are looking for a great dentistry this is the place for you they are the best.

First of all the dentist that adjusted my dentures was very good and knowledgeable. There was one…read moremember of the office staff that was understanding and polite.Unfortunately they were the only bright spots in an otherwise horrible experience. I arrived for my appointment and was told that I was late and then told that my appointment was for the next day. The staff was rude and I was sent to the supervisor only to be berated and told I was being difficult. They flat out lied about contacting me and belittled me. I recommend going anywhere but here

This place should be shut down. Ignorance and incomparable is all Bartlesville knows and this place…read moreis a perfect example of that. After 45 minutes of waiting after my appointment time and two people going in after me who showed up after, I had to walk out. This place is pathetic and run by incompetent idiots. NEVER GO HERE!!!

I originally went here seven years ago and did not go back because it was not a good experience…read more Recently, my dentist has started closing his office on Fridays and Saturdays, which were the only days that I could go. I thought I would try Aspen Dental again and see if maybe they had improved their services. They have not. I made an appointment and also drove over there to buy some teeth bleach. When I got there, I was told that because now I was considered a new patient they could not give me the teeth bleach until after they saw me. Way to make it all about money, Aspen Dental!! I received a text reminder about my upcoming appointment every single solitary day up until my appointment, which I confirmed yes, and filled out my paperwork again now that I was a new patient. When I showed up for my appointmen the bot at the front desk said "We tried to call you yesterday to verbally confirm your appointment and since we didn't get you we canceled your appointment." What the heck???????? First of all, I have confirmed at least a half a dozen times all the way up until today And you still cancelled my appointment? And by the way, I never received a call. Way to go! Way to lose a patient! If you are thinking about using them think twice. I have had two out of two bad experiences with them and would never, EVER recommend them to anybody on the planet.

My wife went here and had nothing but issues with them. They cancelled her appoint because she…read morefailed to answer when they called to confirm the appointment. They have taken months to get her implant finished. The billing process is confusing and made to pay upfront with no receipt for breakdown of charges. They do not bill the insurance properly. The office staff get confused about my wife's name and cant figure out that Pam and Pamela are the same person. Stay away from this dental office.

They did my temp partial. It was uneven, and painful. They didn't care that I was unhappy they just…read moresaid at least it's your temps. NEVER EVER again will I EVER GO here

called early this morning about a broken tooth, set up and appointment and they told me i could…read morecome in today (saturday) for a walk in, got there at 10:30, online it says they open at 8. the lights were off and the door was locked. i called. no response. i figured they were maybe on lunch or something. waited some more. tried the door and it was still locked. it's about 11 by now, i call again, and you guessed it NO RESPONSE. i ended up being outside of your building for an hour. you guys either need to hire better people to actually show up when you guys are open or change the hour online because this was inexcusable.

DO NOT WALK AWAY -- RUN. FRAUDULENT PRACTICES…read more I am beyond shocked by my experience at this office. I am someone who communicates clearly and thoroughly, and despite making my expectations very clear, this was an incredibly disappointing and stressful experience. I came in for cosmetic dentistry to repair a chipped tooth. I was explicitly assured by the doctors, staff, and sales team that the repair would be an exact cosmetic match and that my issue would be fixed precisely as promised. Based on those assurances, I prepaid $4,100 for future treatment, in addition to using my insurance. I was rushed into X-rays even though I was there for a different reason and was told, "We do this with everyone," despite my concerns. I questioned everything upfront and was repeatedly told that there was a money-back guarantee on everything. That turned out to be completely false. The repair itself was far below acceptable standards and absolutely not up to par cosmetically. I then requested to pay only for the repair performed and receive a refund for the prepaid future services. That request has gone completely ignored. It has now been over a month with no resolution. I have made multiple calls to the office and even contacted the regional manager -- no response whatsoever. As someone dealing with serious health issues, this added stress and lack of accountability is unacceptable. If you advertise a guarantee, you should honor it. The runaround, broken promises, and lack of communication feel deceptive at best and fraudulent at worst. Save yourself the time, money, and stress. Do not walk away from this place -- run.

Won't leave you alone. And they try to stack hella appointments on top of each other.read more

If you need replacement dentures be prepared to go back over and over and over and gun your food…read morefor 2 weeks while you wait for them. Takes repeated visits days apart. never had to do this before anywhere ekse. And u have to pay in advance for the privilidge so by the time u realize youve gone to the wrong place u are vested in it.

Stay clear of these liars that have no clue what they are doing!…read more From poor customer service to now I am not even willing to allow this alleged Dr Brad to touch my teeth as I no longer have any confidence at all in their ability to do right by me. One visit and I am already being lied to about soft hit inquiries and actually received a hard hit credit inquiry since Lauren their office manager does not know the difference. They claim this has never happened before however if Lauren is their Office Manager and doesn't know the difference then she is hosing everyone the same exact way since she has no clue what the truth is. Then I called in after getting home and seeing this asking for a call back and all I received for several days in a row is a bunch of BS calls emails and texts solely about confirming my upcoming appointments. Not once did anything have to do with the fact I was lied to and that I called in asking for Dr Brad to call and clarify why his staff is so poorly trained and inept. Must be a chip off the ol' block and trickle down due to the total lack of professionalism by all there. Ultimately as a last ditch effort, I spoke with a Natasha in TX through Dr Brad's direct line since no one chose to answer today. Natasha did nothing to remedy this nightmare. Allegedly she was emailing Dr Brad to involve him directly and sending this up to ladder to the appropriate parties to assist with this as she kept trying to apologize for something that wasn't even her problem nor under her span of control. Clearly Natasha and the crew in TX are poorly trained just like corporate in Syracuse NY where Aspen Dental is based out of. So even though they claim to be independently owned they still have corporate involvement to run your calls all over the place so no one can truly help you which explains why everyone is so poorly trained and clueless about what people really need hence why nothing is done properly to start with. RUN RUN RUN away from Dr Brad and this Aspen Dental group located on W 71st in Tulsa OK due to their poorly trained staff. They really do not know dentistry and how to even schedule much less know how to work with any insurance companies as I was now demanding that they get pre-authorization for the work they are recommending I get done. I can't even get a simple call back from this doctor after two failed attempts of calling in and asking for him. I know there is a chance he is on vacation and I would be okay with that if someone simply confirmed it since everyone is actually entitled time off especially to ski. However that was never mentioned or confirmed either just no call back from anyone accountable. Finally after stirring the pot today a message from Lauren saying she heard I had some questions. Clearly I am no longer interested in working with Lauren since this is way above her pay grade and competence since it all originated with her lack of knowledge. Therefore my Saturday and Monday appointments will now be a no call no show just like these losers that have no medical or professional acumen to call me back. Par for the course in Oklahoma where again this state is the second most uneducated supported by the second worst ACT scores in the nation in 2024 per Newson6. That is completely supported by this work force with a direct reflection of this lack of education depicted by their actual inability to do the most basic customer service act like return a phone call. Same exact poor experience as Teresa R. My first and only visit was a wasted 2 hours just for x-rays and waiting to finally hear doctor Brad's opinion on what is supposedly wrong with me currently. This is the third dentist that I am firing in 2 years in OK and the first two were in Sand Springs. Simply put these non professionals are just like the medical doctors that are allegedly educated and trained right here in Oklahoma. With these horrific teachers and a subpar education system in Oklahoma it is displayed from pre-K through medical school and is so pathetic compared to nationwide providers with an equal or higher than professional and medical acumen. Good job staring with Ryan Walters who is so focused on jamming the Bible into to the schools when they should be focusing on putting highly trained educators and text books in front of these students first. Or else this is the end result where even an alleged medical or dental provider can not even perform the most basic of tasks like communication. As a cancer patient with crap insurance from United Healthcare this is the best we get! Sad when a doctor and 3 others lost their lives two years ago at St Francis/Warren Clinic. To be clear though murder is NEVER the answer! We just need immediate change and better support! Clearly our government needs to focus on education and support for the people by the people and STOP OUTSOURCING all of our services to these greedy corporations that clearly do not educate their people.

I had a molar extracted, so of course I expected some pain, but the shot to deaden the nerve has…read morebeen permanent. The dentist was very heavy handed with the nerve agent, so the front right side of my face remains numb or on a good day, it aches with a deep pain. Never again, This was back in 2017 and this is 2025, so pretty sure it's not going to change. The staff come off as "wasn't me- didn't do it".

Horrible office experience here. I was told that my appointment was "booked" but not "scheduled"…read morewhen arriving. Front desk lady was rude and did not care about customers, further questioning the price of the procedure.

I appreciate the care I received during my Scaling and Root Planing treatment December9, 2024. The…read morecare quality is appreciated by me with my dental treatment by my dentist. Thank you, Meredith R.

You can't ask for better care from cleanings to complex restorative work. Great teamread more

Best dentist on Earth! Does incredible work and treats with respect while we discuss options like…read moretwo adults. Watch out for the interns though. XD