Called them out to check on heater on 01/12/2018 because a malfunction. The technician arrived in…read morea very timely fashion. Stated the the flame sensor was bad and replaced. Total cost was $171 with the service contract. Had to call them out for the same issue again the next day. Same tech said flame sensor needed adjusting. Same problem occurred again the 14th. I turned the system off and turned it back on and haven't noticed the problem again. Not sure if the problem is resolved but I will call them back out if it occurs again. Tech was professional, response and delivery of service was efficient.

Called for an appointment to reconnect a gas pipe,office had wrong date then sent two techs out to…read morechange six fittings charge 1500 ,took 7 minutes to connect,told it would only be 500 Spent most of the time trying to do other work that was not needed Called and was told mgr would contact bme ,still waiting Priced fittings used and parts were 75 percent upsaled

If it were possible to give less than one star, I would. I do not recommend this company. As I…read morewrite, it is 10:45pm on Tuesday night. I contacted this company on Friday and was told a plumber would come to my home in Cenla on Monday morning. When no one arrived Monday morning, I called and was told it would actually be first thing Tuesday morning before a plumber would come to my home. When no one arrived Tuesday morning, I called and was assured that the plumber would be arriving just a little later that morning. When again no one arrived, I called multiple times throughout the afternoon and evening, each time receiving only an automated message. No one ever arrived nor even performed the most basic kindness of returning my calls. It is now Tuesday night, my drains are still clogged, and I am faced with the prospect of searching for a new plumber tomorrow. Crossroads Plumbing is unprofessional and unreliable.

You gave an estimate for $10,000 to an elderly couple. The actual cost to…read morefix the problem was $145. You should be ashamed of yourself trying to rip off an elderly couple. I know this as fact.

I am not a native of the ACA service area, so I had to start from scratch when the problem with a…read morewater heater occurred. After calling several companies where I got no response, or a maybe I can come in two days response, I called ACA. The lady that I spoke to was very accommodating and knowledgeable. She told me a technician would contact me. And just a few moments later, I did get a phone call from a technician who asked me pertinent questions and obviously knew what he was talking about. The technician worked with me and met me at a time that I could get away from work. He showed up exactly when he promised. Being that he was very knowledgeable, he had the issue resolved in record time. The charges were extremely reasonable, especially considering that this was done on a day of very inclement weather when most companies were considering it an emergency only day. In short, in the future, I will not hesitate to call them for any plumbing needs that I may have.

From the owner: Looking for reliable HVAC, plumbing, welding, or medical gas services in Alexandria, LA? With over…read more75 years of experience, we pride ourselves on repairing what others might replace. Our skilled technicians use the latest technology to provide top-notch service for residential and commercial projects. Plus, we offer free second opinions to ensure you're getting the best solution for your needs. Don't settle for unnecessary replacements--trust our decades of expertise to get the job done right. Contact us today for service you can rely on!

My elderly mother in law was talked into buying a new unit when she didn't need one which cost her…read more$14,000 dollars. Shortly after this purchase she was talked into getting new wiring done on the house for a significant amount of $9000 dollars to put in new wiring in which she didn't need. My mother in law is past 70 years old and on a low fixed income. It's really bad to sell elderly people things they don't need just to make a profit, a huge profit at that. Our family is not happy with AxsomAir in Natchitoches to talk her into making such huge purchases.

If I could rate them higher than 5 stars I would do it…read more We called them late on a Friday afternoon because we knew they had a plumber there. My elderly and disabled mother had a toilet that was running, leaking, etc. The gentlemen at AxsomAir were absolutely great. I spoke with Matthew, who Im assuming is one of the owners, and he asked me to give him a couple of minutes. He called back (quickly) and said he had a plumber who would be at her house in 15 minutes. Christian was there very shortly and had everything fixed in no time. In this age where companies and employees seem to be believe they are doing you a favor by letting you hire them, AxsomAir and their staff couldn't have been more friendly, professional, and accomodating. I highly recommend them for any A/C work you have (they replaced her A/C compressor last year) as well as any other services they provide, like plumbing.

Very honest and trustworthy! Really hard working to get the job right for the customer! I would…read morerecommend this company if you want the job done right! Ty!

TJ and his wife were really nice and they tried to find the access to the problem. Unfortunately…read morehis snake broke and the motor wasn't working so he's ordering another one. They tried though.

I've used them whenever I've needed a Plumber. They are always Friendly, Courteous and…read moreProfessional. Definitely recommend them

Horrific my problem has been Transpiring ever since the freeze we had here in Louisiana. We…read morefollowed every protocol; I called numerous times; was lied too every single time I spoke with someone. And they never mailed me the correct information or email me any of the information to get to my homeowners insurance for coverage to see which blanket it fail. Loathe this plumbing "circus act" type of SeBrice? Overall a freaking nightmare. it makes no sense for people to even take a few minutes to follow through with some plans to help assist a small family; with a disabled husband, with their little old house. ok I'm done ranting!