Okaloosa Eye Care feels like you're part of a family. All of the front desk staff are super…read morefriendly, professional, and very helpful. My optometrist was great. He explained everything he was doing and answered all of my questions. I was introduced to some new optical equipment that I've never seen before. So, they definitely use the latest and greatest in optical technology! They offer a great selection of glasses and frames, including sunglasses for the whole family.

I was not happy with their customer service. After my glasses were done, I found that the lenses…read morewere of poor quality, but my vision was grainy and out of focus. I returned to them with the complaint, and they told me to wash my glasses with soap. I did, but the glasses remained the same. After other complaints that were not addressed, I gave up and have been unable to see well. Finally, I had to go to Walmart in Niceville to get myself another pair of glasses. Which I now enjoy.

Do not go here. You will need to be in contact with your medical coverage the entire time for…read moreexams, lenses, glasses payment and even then many many mistakes very difficult to stay on top of this, and worse, trying to explain to them that's something is incorrect.

The gaslighting by this company is absurd. Over 2 weeks ago, I had my exam, picked out frames,…read moreglasses, ordered and paid for them. I was told they would call in about 2 weeks to pick up my glasses once they were ready. Well today, after the 2 week deadline, I receive a phone call thinking my glasses are ready for pickup. No. They were calling to ask if I still wanted to order my glasses and frames. What?! I did all that and was under the impression they were ordered and I was just waiting for pickup. When I asked what happened because you told me you were ordering them 2 weeks ago during my visit and I paid your company. Then she explained her system had a glitch and nothing was ordered for anyone during that time frame. So you might want to lead with that and take responsibility for your fault. Not call and ask if I still want the glasses. That was assumed by the conversation we had 2 weeks ago. "We will go ahead and order these for you and call you in 2 weeks once they are ready for pickup". To try to put the blame on the customer who assumed based on that sentence that you would call me once ready, implies I ordered them from you and since I paid you that also implies that. You had a mess up with your workers or system and you should have lead with that instead of gas light the customer into thinking we did something wrong. I now see the only thing I did wrong was pick the incorrect vision center who clearly has unqualified workers. Also the prices are outrageous even with Tricare Prime insurance.

Every time I entered the business there were 2-5 employees behind the desk including the designated…read morereceptionist and I was completely ignored to the point of standing without acknowledgement for minutes and eventually it being necessary to gain their attention and ask for assistance. Once past the rude "welcomless" desk of black clad employees, the experience was more pleasant and attentive including the optometrist, but after the examination, the staff again became curt and appeared rushed and bothered. I am displeased with my lenses I received. I have worn corrective glasses for 50 years and know when the lenses are misaligned. Because the person peeping to order new lenses was in such a rush when getting the proper measurements for the lenses I believe they were ordered incorrectly. I know they will not be bothered by such a survey since they primarily deal with Medicare clients, but I will not grace their door again.

My parents had just moved here and I was here helping and needed contacts and an eye exam, so I…read morepicked Dr. Stevenson and could not be more pleased with my exam and contacts. In fact, I even found some really great frames and bought new glasses too! Highly recommend!!

Great people, very professional, helpful, knowledgeable,and generous.!…read moreI highly recommend them

Today was my first experience with Dr. Purdy and her staff. Outstanding professionalism from the…read moreentirely crew, I will definitely be back and spread the word how awesome everyone is.

Dr Alabata is a wonderful practitioner…read more I cannot say enough about him. I did not have the best experience with the front office staff, unfortunately, due to a discrepancy. However, after communicating my displeasure , they were quick to remedy the situation. For that, i am very grateful. I would recommend this doctor and office.

Doctor Alabata did cataract surgery on my mothers eyes,she never could see right after that,she…read moreended up with some kind of eye desease,then I went to him he gave me a prescription called No Tears Eye drops he said use it for a month, now I can't hardly see,he told me he had a eye disease hisself ,then I wondered if he too use that eye drops,can you spead it. Run.

I've been a patient of Dr Hendrix somewhere between 20-30 years and have followed her the couple…read moretimes she has moved locations. I won't go to anyone else she is the best!

Dr Rhonda Hendrix is such a breath of fresh air! She is so kind and compassionate. She made me feel…read morecomfortable and answered all my questions. She is extremely intelligent and truly cares about her patients. Her office is the coolest and she decorated it herself! Nothing but positive vibes from this beautiful lady!

I had my first experience at Family Eye Care today. I felt welcomed and at ease with my visit…read more Dr.Fregger was so great! I loved his attitude, personality, and thoroughness. He got to know me and made me feel comfortable during my eye exam. The staff was warm and helped me understand what my insurance would cover and answered all of my questions and helped me pick out a pair of frames. I would absolutely recommend to anyone!

Always an excellent and pleasant experience. Our entire family goes here…read more Doc is always engaging and will see how you and your family are doing. The staff are extremely courteous and helpful with setting up appts and helping with your exam.

I had such a great experience at The Vision Hub and genuinely felt like I was taken care of from…read morethe moment I walked in. When I first arrived for my appointment, Cindy at the front desk immediately greeted me with a warm smile and made me feel welcome right away. She was kind, professional, and helped me get checked in quickly and smoothly. During my exam, I worked with Neena. She was absolutely amazing, super friendly, efficient, and very knowledgeable. She walked me through each part of the different eye exams, explained what she was doing and why, and made sure I felt comfortable the whole time. The tests were done quickly but never felt rushed, which I really appreciated. My prescription glasses were ready exactly two weeks later, just as they had promised. When I came in to pick them up, Marissa helped me, and she was just as wonderful as everyone else. She was friendly, easy to talk to, and made the pickup process simple and pleasant. Overall, the entire facility was clean, organized, and professional. Every staff member I interacted with genuinely seemed like they wanted to be there and enjoyed helping patients. That kind of positive atmosphere makes such a difference. I couldn't have asked for a better experience and would absolutely recommend The Vision Hub to anyone looking for quality eye care with a friendly, welcoming team.