This reviee is not a reflextion of Dr. Greig's professional abilities as a doctor but it is a review about his receptionist who is a direct reflection of the doctor she represents evwrytime a patient interacts with her.
I was trying to call my general surgeon to set up an appt. Looked it up online and was given this number, 533-4544. When I called this number, it was for Dr. Greig's office. Thinking that my phone may have dialed the wrong number, I redid my search, got the same number and tried it a second time, same thing. The female that answered the phone was rude and irritated. I could tell that she receives these calls often and made me feel as if I was causing her a great inconvenience. She told me that if I was looking for my doctors number on the internet, it was the wrong number. So I asked her if she had a list of physicians numbers on hand and if she could help me obtain my doctors number because I could only look up phone numbers online (I've worked in a doctor's office for many years and normally, fellow doctor's who are in the same field will generally have their colleagues numbers available). This lady would not even take a minute out of her time to help me. You would think that if they receive these calls often, they would be a bit more understanding and prepared by having the other doctors number on hand so that they could easily give it out to those wayward patients, like me, who, beyond our control and in no way our fault, was given the wrong number and had to deal with such unpleasantness as this rude receptionist.
Office staff should remember that they are the first ones that patients come into contact with when working in a doctor's office. They represent the physician that they are employed by and many patients feel that along with the doctor providing the highest standard medical care, we also value and expect their staff to be welcoming, pleasant, professional and helpful. Remember, people don't normally see a doctor when they are healthy, especially a surgeon, therefore, treat EVERYONE who calls your office with kindness because you do not know what kind of health battles they are fighting. read more