My friend told me to try her American Family agent James for my insurance needs. I called & filled out an online quote. I got a return call from Sara letting me know James was unavailable & said she would be happy to help me out. After hearing about rates & the differences in my current provider, I wanted to get a policy going right away. Sara was the best at making this a smooth transition! She sent emails & left voice mails for me with all the information I needed. Plus, she even took the time to send me text messages. Texting is definitely a bonus & I wish more business would do the same. read more