Tried to order contacts after getting my last exam with this office in October 2014. When I called to place the order they told me that my prescription expired in March 2015 so it seems they must have not logged my appointment from October or only give out 5 month prescriptions which makes no sense. To me it wasn't even worth fighting. They seemed to be disorganized and not worth my time or money. read more

Unprofessional front office. Very inconsiderate. Terrible at communication. Do yourself a favor. Go elsewhere

Poor bedside manner and unprofessional front office staff. Had an appointment and waited for over 30 minutes before my son was brought back for initial screening. The front desk staff member became annoyed when I inquired as to how much longer we would be waiting. I explained that it is appropriate to let patients know if the office is running behind, to which I received a terse reply. If I kept my patients waiting with no explanation, I would have no patients. Dr. C has attended to all of my children at one time or another and has never had a pleasant demeanor with us. It's a shame because of the convenience with Lens Crafters, however next year we will definitely be going elsewhere. read more

Dr. C is a great doctor! I like to visit him every year when I come to Florida to visit my family! He is very thorough and will make sure everything is correct. He will also squeeze you in when you really need to get an appointment! He's definitely awesome! read more

This has honestly been the best eye doctor I've ever been to..the customer service was great..their was absolutely no wait at all ... And it was just a nice exam in all! :) read more

This office has absolutely no respect for your time. I have been coming for years and have never particularly liked it but was willing to look past the bad for convenience. I will not be returning. My initial eye exam visit had a 45 minute wait and no excuse was given except I overheard the receptionist tell somebody on the phone that the doctor that was in that day happened to be "very thorough" and thus her appointments tended to run long. My wait for the appointment was so long that I had to refuse dilation because I had to pick up my child from school. When I returned for my contact fitting I waited 30 minutes before even being put into a room and another 10 minutes on top of that when the receptionist came to tell me that they did not label my contacts and did not know which ones to use and since they were down to only one computer which was in the exam room the doctor was using she would not be able to check until he was done. She would not interrupt the appointment to ask the doctor to check which is understandable but a double standard as my initial appointment had been interrupted. So for $145 (after my vision insurance) I got a partial eye exam (no dilation) and no contact prescription which I already paid for. read more

I took my daughter's little girl, Kaila to Dr. Cancellari and she received exceptional medical care! Kaila had gotten a piece of glass in her left eye. The previous day her mother had taken her to All Children's Hospital Emergency Department and their doctor was unable to locate the piece of glass that was causing her eye pain. After thoroughly examining her eye, Dr. Cancellari was able to locate the piece of glass in her eye and promptly remove it. Dr. Cancellari then tested Kaila's vision and discovered Kaila was also in need of glasses. We were able to get a prescription for eyeglasses and she received her glasses promptly before the first day of school. Our whole family is extremely pleased and impressed with the medical care Kaila received by Dr. Cancellari. He was very professional and dealt with our child's eye emergency promptly. I highly recommend him. Kaila received exceptional medical care! read more

Dr. Cancellari himself was pleasant and professional. However, I ordered ~$500 worth of contacts from his office. The expected wait time was one week. Over 2 months later, I had to go in and ask about the status as I have still not received the contacts. They are "delayed". I have still not received the contacts for which I paid $500. I would not recommend buying contacts through this office. read more

This office has no concept of time. My appt was at 12:15 and it's now 1:30 and I have still not seen the dr. I will never come here again. Don't waste your time coming here!!!! read more

U have been going to this eye dr for quite a few years now. the staff is friendly and knowledgeable. i also like their online appointment reminder system read more

I'm not even sure where to begin with this review so I guess I'll start from the beginning.I got there before my appt so I could do the paperwork I've finished the paperwork they gave me and started waiting.Im just looking out the window which looks into a hall in the mall where an entrance is and I notice this lady walking into the mall...a few seconds later she walks into the office and starts asking how the schedule looks. Ok,so she works here. She realizes how booked it is and starts freaking out. As I'm still waiting there (observing)I realize they start calling people and rescheduling them because they are too booked. That isn't the patients fault they over booked themselves. They shouldn't be inconvenienced and rescheduled because of that. Over booking happens and you just have to deal with it and see the patients. I also notice the lady that I saw walk in hanging around behind the front desk and dealing with patient problems. One patient misunderstood what her cost was going to be and the same lady told the staff to just reschedule her without really knowing what was going on. Which also isn't fair to the patient. So after waiting around 45 min they take me to the room where you look through the machines and test yours eyes. Then they throw you back out in the waiting room. I wait again for probably 10 min or so and they call me again to put me in a room but then realize there isn't a room and send me back out to the waiting room again.So waiting for 10 minutes (now an hour after my appointment time) I get taken to the room. The assistant explains to me how I was going to be charged. I have eye insurance and according to my plan it says contact exams are $40 copay. But Because I have astigmatism my cost will be $145 not $40.Like I said I work for doctors and Couldn't IMAGINE my doctors charging patients more depending on their diagnosis. So my eye insurance covers eye exams but because 1 eye has astigmatism I had to pay $145 not my $40 copay. I've been waiting forever to get in to have my exam so I agree to it. So I wait in the horrifically small exam room and the same lady who I saw walk in the mall earlier comes in and out of the room twice to get something out of a drawer..never says anything to me. as I'm stillll waiting another 15 minutes in there the same lady is on her cell phone and I can hear her still talking about how many patients they had "eleven in a row. That's way too many!" she has been going on about the schedule since she came in. So the 3rd time she came in the room i realize that she is the doctor. I guess, I don't know who she is bc she never introduced herself to me. So she starts the exam and has me read the letters on the wall, does stuff on the computer then put drops in my eyes to dilate them. Tells me I can go into the store and look at glasses if I want while my eyes dilate. (Thought that was kind of weird being that I'm there for contacts) so I walk back out front to the front desk and the guy asked me if I had my contact exam. I said yes and he walks back down the hall. Which I know all too well means the doctor didn't put a code down so they know what to charge. So as he comes back she walks out with him and asks me if I was a contact exam. I said yes and you can tell she realized she messed up because she starts humming and hawing and tells me "I dilated you..." Umm yes you did. Which I know means I'm not going to be able to see. So she tells the guy at the front desk to take me in the contact room and flush my eyes out w contact solution and sets out a pair of contacts for me to try. Which he does and I tell him I actually was interested in color contacts. I've had them before and can wear them with no problems. He told me I'd have to talk to the doctor about that. I said ok and put in the contacts they put out for me and sat in that room now for 10 min and they take me back to the exam room and she shines a light in my eye and asks how I can see? I CANT!! She said yea that's because I dilated you. She asked if I got my glasses rx and I said no And says come back in a week to check the contacts she gave me. I was also told I can't have colored contacts. I go to the front to set up my follow up and she says snooty "I knew I printed it!" Like I just lied to her Meaning my rx the guy had at the desk had. Maybe you printed it but it wasn't given to me! By this time I'm so furious with this place I can't even see to drive home because she dilated me and had she not done that I could tell her I can't see AT ALL through the Toric contact I had to have. All letters are doubled and I can't read even bigger fonts that I can see without contacts in. So now I'm supposed to wait a week?? I'm going back to my other dr who is an hour away from my house instead 2 minutes away like this place and pay outta my pocket again to get my eyes checked. I'm not going back for a follow up. I paid $145 for NOTHING today and now I'll have to start over read more

This is legitimately the WORST Optometrist you could possibly visit. A few days ago, after a scheduled an appointment, I was told to wait a "few moments." Gladly doing so, I trusted the receptionist, because I had always done my Eye Exams and Contacts at the Dale Mabry LensCrafters, so I expected at least a similar level of service at this location. Boy was I in for a surprise, I ended up waiting one hour and fifteen minutes... And then we did the "pre-exam," (the part where the receptionist takes a few machines and check your eyes "thoroughly" for a good two minutes,) and then I was quickly thrown back out to the waiting room, to await ANOTHER 30 minutes of waiting. The "doctor," if you should call him that, after waiting, is a person who though dresses in a low profile manner, is outrageously cocky, ignorant, and goes high over heels to show that he is better than you. The receptionists also give you the BIGGEST attitude ever. They treat the people waiting like sacks of potatoes and completely slack off on the job. If you ask them for the estimated wait time left, they start giving you some lip, as if they were under tons of stress, (because the way they sit there just checking their Facebooks is a hair-pulling load, and they obviously don't get enough credit for just sitting there...) The store at Citrus Park is very welcoming, the people who work out in the retail section are very professional, very nice, and are overly respectful, but the Optometry section of the location is UTTERLY DISGUSTING. Not only that, but they charge you over $100 to do an eye exam. At the Dale Mabry location I was given one for little over fifty. They completely RIP YOU OFF, make you wait in UTTERLY UNLIVABLE lines, (even with appointment,) and treat you like COMPLETE TRASH. Not only this, the rooms they use, are disgustingly horrid to look at. The actual retail section is very clean, very professional, but the exam rooms the OP uses has holes in the walls, where floor molding has been very obviously ripped from the walls, (that's why there is this gigantic gaping whole that encompasses the whole bottom three inches of the wall,) and the area is very poorly maintained. Feel free to purchase glasses from this location, but NEVER make an appointment with this OP, because the staff, including him, is unarguably ignorant, unprofessional, sassy, and condescending. read more