Love my stylist Monica. She is patient and gives a great shampoo with head massage. I always feel…read morelike a million bucks when I leave!

Everything! Hairstylist was on time and fabulous? Everyone who works there is just precious and…read morekind. Lovely atmosphere.

I set up an appointment, explain to the receptionist I needed a color correction but above all a…read morehaircut. She quoted me $100. When I arrived there I waited 25 min past my scheduled time. Then the hairdresser called in the owner Michelle for advice on how to proceed. Michelle was adamant about 3 color changes otherwise my hair couldn't be done. Before starting I asked about pricing and Michelle said it would be at least $225 without style or cut. Fine but I only had $200 and I really needed a cut. So I asked her if we can just do one process and the cut instead. Or if i needed to call my husband so he can bring more cash. The place didn't take credit cards or so i was told. At that point, michelle got snappy and told me that I don't appreciate the work that needs to be put in. Also that it would take a whole day. And concluded that and I quote: " we won't provide any services for you, thank you, you can go" I asked about getting a haircut but she insisted. " no, I'm not comfortable having the stylist working on your hair. I don't want you to blame us or write a bad review" I was in tears. I was not offered other option, no one suggested anther appointment. Once I walked out, I went to the Salon at Macy's in Collierville. A young lady named Gabrielle took me in and in two hours, and a free deep treatment and a superb pixy cut I was platinum blonde no brass no ruined hair and it was $80. I left Gabrielle a 50% tip I was so happy. Here attached are the pics from my haircut and color at the salon @ Macys NOT at ALa Mode. So unless you want to spend a boat load of $$$ for something that can be done elsewhere faster better and with less BS and pretentious airs - stay away. Not to mention that the receptionist in question was Michelle's daughter and she simply hung up on my husband when he called to get an explanation for why I was so distraught. Twice. There are better salons and better mannered and skilled real professionals out there.

So glad I found this salon right by my work in Germantown! Great place very affordable, clean and…read morenice staff. They also offer manicures and pedicures. Andrea is the best she does a great job with my hair every time ...from cut to highlights and styling... go see her she is sweet and super friendly you will love her!!

Felicia has been cutting my hair for the better part of this year and has done a great job each…read moretime. Also a wonderful job listening and attempting to do exactly what I asked for - even with I am not specific and clear. ​​​

What is the point of the online reservation system if you don't use it and have a paper sign up…read moresheet at the desk? Ridiculous.

HORRIBLE EXPERIENCE!!!…read more I have been here several times and have never had this happen. I get regular full face waxes due to a medial condition that causes excess facial hair. My waxer continuously asked if there was anywhere else. Yes I want a full face, I expect a full face. The wax was extremely painful and left me cuts and bruises on my face. I specifically told her brow shaping, but it doesn't look like she did anything except leave bruises. I never complain but I will NOT be going back! (Posted on behalf of my sister)

I have been going to Gould's for a couple years. When I needed an emergency haircut they were able…read moreto fit me in that day with another stylist who did a wonderful job too.

Shelia is absolutely fantastic! She has been doing my hair for several years. she has designed my…read more hairstyle for every event. This place is a very homey and quaint hair salon with a friendly environment. All the stylist are very helpful.

Wonderful experience with Sheila! Made a good choice with her! Delightful shop, delightful people!read more

Mackenzie is such a pleasure and so talented! I recently switched to her for my hair last year…read moreafter relocating to the area; and so happy that my friend referred me to her. She's super detailed, courteous and makes the longer hair color appointments go by in a breeze. I love how healthy, bright (not brassy) and beautiful my hair looks after she does my hair. There were times in my past I wasn't 100% happy with my color job before I met Mackenzie, and I'm so pleased to say this never happened since I began my hair journey with her-- 3x perfection so far!!! I look forward to my appointments with her and highly recommend this talented professional. Just don't take too much of her time please... I need her!

From the owner: ​If you are looking for a soft, lived-in look, you're in the right place! My passion is helping you…read morefall in love with your natural color by creating low-maintenance, dimensional blends, so you can enjoy more time between appointments, healthier hair, and a seamless grow-out before our next session. I am obsessed with designing your new hair color based on your ideal schedule and hair care routine. I strive to educate you on the best way to achieve your goals by helping you find the right style, products, and everyday do's and don'ts- so that you look and feel amazing from the time you leave my chair to the time you come back! Are you ready to start your journey to low-maintenance haircare? Check out my website and click "New Guests" to learn more and find out if low maintenance color is right for you!

I have gone to fringe multiple times and it's always a great experience. Gracie cut and colored my…read morehair and she did the best! I would 100% recommend!

I was not impressed with my experience here. I came in to have my hair colored from highlights to…read moreone solid dark brown color and I wanted a deposit only color. The first time I was booked with someone who travels out of town to help out at times (which wasn't convenient when my hair didn't hold color before a wedding I needed to go to and she wasn't there to fix it for another month...) while the lady did my hair she told me she missed parts of my hair that she noticed while she was blow drying (which is fine) but we had to add color in for a second time...so I shampooed twice before leaving and was running late for the rest of my day. (I understand accidents happen and I appreciate she attempted to fix this) I called back within a week to see if I could get my hair fixed, but the lady who travels out of town wasn't there again for a month....so I was told I would have to book with someone else and I would also have to pay full price since I was seeing someone new. (even though I feel like my hair was not done properly the first time and it should have been fixed)... The second time it was done I had a permanent hair color put into my hair (not sure why someone would lift my hair again after it was already highlighted, that's not what I wanted...) it just made the color look lighter, my hair more damaged, and again it didn't hold a second time, there were blonde pieces still showing through. When I called asking is someone could do the roots and just try to touch up the ends that didn't hold as a courtesy to fix it I was told "too much time had passed" and I would have to pay again to correct it a third time. I don't mind to pay, but the trust was gone with this place and I didn't get the service that I wanted. Some of the staff were nice, and the shampoo lady did a great job massaging my scalp, but the lady on the phone was not nice or helpful when I called with my concern. I ended up going elsewhere and a new stylist gave me Demi-permanent color and I have not had a problem holding the color since. Not sure what happened here, but I wasn't a fan of the lack of customer service or offer to fix anything. I will not be coming back here and would not recommend

Alex has been amazing in helping me care for my skin. She takes the time to listen to my concerns…read moreand address them. I've seen a dramatic change in the hyperpigmentation and texture of my skin since I've started seeing her. If you're looking to better care for your skin and love being pampered, Alex is your go to gal!!!

I had a facial and derma-plane with Alex today. This was the best facial I have ever had. I will be…read moreback.