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    James & James

    2.5 (121 reviews)
    Closed 10:00 am - 5:00 pm

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    The post sits on this single screw and just spins around and is wobbly
    Kate L.

    I am updating my review to a one star. IMO you don't need the white glove service. My husband and I could lift the pieces. It was just another way for them to get $975 out of me with the fear of how heavy the items were! What a joke! And the assembly the delivery guys did is comical.

    Mitch R.

    You are obviously very polished at replying to bad reviews and complaints, it's clearly a theme. What's more your claim about free damage is an utter joke, clearly this has never been about free damage but even if it was table came fully crated in plywood. In talking with the freight company about the disservice you're trying to push upon them, and me for that matter they advised that they do not wait for someone to get tools in and create the product for inspection and your insinuation otherwise is comical and clearly part of your eye are disgusting in reprehensible business practices. I recently bought some additional furniture and actually thought about buying furniture from another Boutique manufacture but then reflected on my experience with you and bought it through Restoration Hardware instead where I can be assured of a decent product and reasonable customer experience.

    Home office modeled after the James +James promo pics.
    Duane M.

    We ordered one of their desks for our new home and are very pleased with our purchase. We even copied the overall design of the room in their promotional photo for the overall design of our office.

    What I ordered on the right and what I received on the left.
    Jackie M.

    I ordered the Arthur tin Maplewood and a harvest wheat finish. The picture below is what I received as you can see. They are two different stains. James and James is refusing to fix this issue and claims that this is a variation of what I ordered. So you can order a black stain and possibly get a brown stain or white stain or orange stain and they will claim it is simply a variation. The base is not secured to the table top. I received the base and table top separately in the same delivery, but they were not secured to one another so right now the table wobbles I can simply remove the table top from the base. I can spin the table top. Again they are not secured to one another . James and James is refusing to give me instructions on how to properly secure it. Peyton who has been "helping" me, has no idea how to help me. She has been no help what so ever. This is a very disappointing purchase.

    Broken Leg
    Laurie G.

    If I could give a zero I would have! I would not purchase anything from James and James because they would not stand by their product for me! The first issue we were told the table and chairs would be in in 6 weeks and it actually came in 13 weeks. At the beginning the customer service was amazing very friendly but when we received the set was when the customer service changed. The stain was not correct and NOTHING like the pictures on their website. When I complained about this they said that I got what I paid for and stain takes differently to different pieces of wood, which I completely understand. However, it had a gray stain on it and they were insistent that it was not gray, that it was exactly what I ordered. IT WAS NOT! I know the difference and can tell if something is gray or not. They are completely unwilling to take any responsibility for anything! After the delivery people opened the box there were several marks on the table that they blamed on the delivery people. Doesn't James and James pack the item up before the delivery company picks it up? There were red tape marks on the table from the tape they told me to give it a good cleaning with a little "elbow grease" really...I need to scrub a brand new table?????Although they maintained their fake nice customer service they were never going to help me, again, they refused to take responsibility! The table wobbles and when I told them they told me to tighten the legs and when we turned the table over we notice the leg was completely broken. When I sent them pictures they agreed to replace the leg but it would take 2-4 weeks. I called this morning to get a status (because we are unable to use the table for fear it will fall on someone) l had to leave a message with still no response. In all fairness the 4 weeks is this Friday July 30th so they have 3 days left for the 4 week timeline which I don't have high hopes for. Also, the chairs look like something you can get at any low budget store they were cheap and crack and squeak when you sit on them and the stain is blotching and just bad quality. James and James should not be doing business like this I spent a lot of money for something that is sub-standard quality in my opinion. I hope whoever reads this will take it to heart and not let their friendliness fool you! Buyer Beware!!!!

    Bar Stool

    We ordered four black bar height stools. After 12 weeks they arrived and they were counter height. We were told " 12 more weeks" for the correct stools. The new stools arrived and they are not black. We contacted customer service and they said " they are within our black tolerance ". Refused the return. Had to have them stained ourselves. Horrendous service top to bottom.

    This is the base of the table, showing poor screw placement, which is part of why it broke during shipping.

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    6 months ago

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    Photo of Michael J.

    Michael J.

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    10 months ago

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    Michael J.

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    1 year ago

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    Rhonda S.

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    5 months ago

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    Michael J.

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    5 months ago

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    Michael J.

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    1 year ago

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    Michael J.

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    10 months ago

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    Michael J.

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    9 months ago

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    Michael J.

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    2 years ago

    Emma with James and James was very helpful with our order. I appreciate all she did.

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    2 years ago

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    2 years ago

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    4 years ago

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    James S.

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    3 years ago

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    9 months ago

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    Michael J.

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    3 years ago

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    5 years ago

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    1 year ago

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    Rhonda S.

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    4 years ago

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    1 year ago

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    2 years ago

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    3 years ago

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    2 years ago

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    6 years ago

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    3 years ago

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    2 years ago

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    Michael J.

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    3 years ago

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    4 years ago

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    Page 1 of 4

    Ask the Community - James & James

    Review Highlights - James & James

    I did the tobacco finish on the desk, and the dark walnut on the shelf and they are perfect.

    Mentioned in 4 reviews

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    You might also consider

    Sam's Furniture

    Sam's Furniture

    2.6(64 reviews)
    2.8 mi
    $$

    I purchased two pieces of furniture that were delivered the following day…read more The delivery guys were troopers I live on the third floor. I think they deserve some recognition.

    I see I'm clearly not the only person having issues with these furniture protection companies,…read morebecause this is EXACTLY how they steal people's money. They sell you these "protection plans," maybe come out one time, spray some mystery liquid on your furniture, and then when the issue comes back, suddenly they have an excuse why they can't help you. In my case, I bought a dining set with light-colored cloth seats. We have a toddler/granddaughter, so naturally there were a couple stains. I filed a claim, they came out, sprayed something on the chairs, the stains disappeared, and they told me if they came back to call them and they'd look at another solution. Fast forward a few months. We barely even use this dining table except for holidays or cookouts. After a recent barbecue, there were a couple NEW stains added from little barbecue fingers, but I also noticed the ORIGINAL stains had bled back through the fabric where they previously treated them. I pulled the original claim photos, and you can CLEARLY see that part of the staining is identical to the original damage they "fixed," plus the few newer spots. So I call them, explain this, and they tell me: "Unfortunately, this is considered an accumulation of stains." No... unfortunately, it's not. What you're calling "accumulation" is literally the original stain bleeding back through after YOUR treatment failed. Your own photos would prove that. But instead of honoring the warranty, they just make up wording to deny the claim. So essentially: * They didn't actually fix the issue the first time * The damage returned * They can verify it returned from previous claim photos * And now they're using that same unresolved issue as the reason to deny coverage Absolutely insane. And did I mention when you call Sam's and tell them what's going on, they pretend to listen and care and say, "Oh, we'll write this down and let a manager know." Well apparently LOTS of people have been "writing it down" and LOTS of managers have been "notified," because judging by these reviews, this has clearly been going on for quite a while. At this point, throw the whole furniture store away So here's my honest advice: Buy the furniture if you want to. It's decent enough for a few years. But DO NOT waste your money on the furniture protection plan. It's smoke and mirrors. Zero stars if I could.

    Photos
    Sam's Furniture
    Sam's Furniture - First!!!!

    First!!!!

    Sam's Furniture - Duke!!!

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    Duke!!!

    James & James - furniture - Updated May 2026

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