Ok.. so we've bought many a things from here. I will say this table is the worst constructed/finished table I have ever seen. Welds are horrible, angles are wrong, and wood was not hinged correctly. Quality and workmanship is not worth the cost. Attention to detail is terrible. How could you let this go out the door? At least paint the nuts and bolts! Terrible is all I can say! read more

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Our 66" Shiloh dining table arrived yesterday and we're very happy with it! It fits well in the space and looks beautiful. We're eager to enjoy it with friends, drinks, and conversation over dinner! read more

James & James - Dining table 1 - Furniture Stores Near Me - Springdale, Arkansas

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I'm shocked to see the majority of reviews are one star and everyone has basically the same complaints. I was excited to order a bed from James and James. I tried to call them several times with a couple of questions, but no one ever answered. That was the red flag that prompted me to look at reviews. The odd thing is that there are a few 5 star reviews raving about the furniture, so it's confusing. However I will not risk my time and money. read more

Beautiful craftsmanship, great communication, and surprisingly fast delivery! I called back after a few days from ordering my custom table to go with a larger one, but the table was already in production. Regardless, I am very pleased with my purchase! read more

I'm going to amend my review and provide an update. In truth, the bed we ordered is great quality and beautiful. We really couldn't find any flaws. The lack of communication, from the first time we reported the broken slat supports until they shipped was still a problem. Not once was I ever given any idea when the replacements might ship. I didn't know if it would be 2 weeks or 2 months like the original bed. After about 10 days, and 3 attempts to get an answer, the tracking number was sent that it shipped and it arrived quickly. The amount of time that everything takes is massively frustrating though. It was almost 3 months from the time we ordered until we could use the bed and only about 6 weeks of that was actually spent making the bed before it was finished. read more

We bought a Josephine Round dining room table and over all it's nice. However the Rustic Windsor chairs are built very poorly and now two have broken at the cross supports at the base of the chair. No one in the family of two weighing more than 185 lbs. I can't recommend purchasing their products. After the first chair failed in the same area a second has as well. I've reached out for warranty on this product in the past, but they would not send me a new chair. Now I need to have a second chair fixed by a local carpenter. read more

I should've looked at reviews OUTSIDE of the actual website. I have spent about $8,000 thousand dollars on furniture that is MIA at this point. I waited about 7 weeks from order date to receive an email that the furniture was "ready for pickup" and would be delivered in "7 to 10 business days". Today marks one WHOLE MONTH from that email and still NOTHING. I received a call day before yesterday that the furniture would be delivered yesterday between 2p-6p and NO ONE SHOWED OR CALLED. This is unacceptable!!!!!! We were excited to purchase "Made in America" pieces and support American shops BUT THIS IS NOT OK. The delivery company gives the run around. We will see if James and James will respond or how they take care of customer service. read more

I made the mistake of not reading prior reviews. Have never had a worse experience ordering furniture. They lost the item, were unresponsive and rude. They ended up never filling the order. likely they never made it or damaged it in shipping. Their excuse I was "rude" when dealing with them after waiting for 6 months with no idea where the table was. It is no surprise they are rebrlanding. total scam. be aware. read more

Emma with James and James was very helpful with our order. I appreciate all she did.

Most tables today are made of veneer wood, rubber, or composite materials. I was interested in J&J because it's made in the USA and uses real wood. I ordered a farm table with four chairs but cancelled it right away after reading complaints that said items arrived damaged, the quality was bad, the stain did not match, and J&J will not rectify any errors. I cancelled it immediately. Despite my desire to have faith in this company's integrity, I simply cannot take the chance. The five stars is for the person who helped cancel my order and was very pleasant over the phone. read more

I am updating my review to a one star. IMO you don't need the white glove service. My husband and I could lift the pieces. It was just another way for them to get $975 out of me with the fear of how heavy the items were! What a joke! And the assembly the delivery guys did is comical. read more

James & James - The post sits on this single screw and just spins around and is wobbly - Furniture Stores Near Me - Springdale, Arkansas

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You are obviously very polished at replying to bad reviews and complaints, it's clearly a theme. What's more your claim about free damage is an utter joke, clearly this has never been about free damage but even if it was table came fully crated in plywood. In talking with the freight company about the disservice you're trying to push upon them, and me for that matter they advised that they do not wait for someone to get tools in and create the product for inspection and your insinuation otherwise is comical and clearly part of your eye are disgusting in reprehensible business practices. I recently bought some additional furniture and actually thought about buying furniture from another Boutique manufacture but then reflected on my experience with you and bought it through Restoration Hardware instead where I can be assured of a decent product and reasonable customer experience. read more

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We ordered one of their desks for our new home and are very pleased with our purchase. We even copied the overall design of the room in their promotional photo for the overall design of our office. read more

James & James - Home office modeled after the James +James promo pics. - Furniture Stores Near Me - Springdale, Arkansas

Super disappointed with our purchase. We waited about nine weeks to receive our dining table and bench. When it arrived, the tabletop had a big scratch, which is of course not their fault. But they are only willing to repair and not replace it unless they determine it needs replacing, which I'm sure they won't, and if I am unhappy with the repairs, my only option is to forfeit 15% of the substantial purchase price and reject the table. For the price of this furniture, I expected better service, and now it looks like I'm going to be stuck with an over-priced repaired table. As to quality of the undamaged pieces, the bench came wobbly, which I'm hoping they will be able to fix. The table is really pretty from afar, but up close the quality isn't what I was hoping. As an example, the pedestal is several pieces of wood glued together (I figured it would be a solid piece, but that's probably on me), but the joints aren't totally smoothed out so it's pretty obvious. read more

I ordered the Arthur tin Maplewood and a harvest wheat finish. The picture below is what I received as you can see. They are two different stains. James and James is refusing to fix this issue and claims that this is a variation of what I ordered. So you can order a black stain and possibly get a brown stain or white stain or orange stain and they will claim it is simply a variation. The base is not secured to the table top. I received the base and table top separately in the same delivery, but they were not secured to one another so right now the table wobbles I can simply remove the table top from the base. I can spin the table top. Again they are not secured to one another . James and James is refusing to give me instructions on how to properly secure it. Peyton who has been "helping" me, has no idea how to help me. She has been no help what so ever. This is a very disappointing purchase. read more

James & James - What I ordered on the right and what I received on the left. - Furniture Stores Near Me - Springdale, Arkansas

What a piece of crap. My wife is in tears over the poor quality and lack of craftsmanship. One of ugliest pieces of reclaimed maple running down the center of the table. Just because it's reclaimed doesn't mean it's good enough to be part of a table top. Finger prints in the stain. Tons of them. Holes that don't align up. No holes at all. No dowel pins. 2.5in #8 deck screws to hold it together. Smh. Paid for cracks to be filled but a large one that wasn't. Now I have to hire someone to clean this garbage up. Don't buy! read more

The quality is terrible for the price you pay for their swings. The finish doesn't match the samples online and they refuse to stand behind their product. Do not buy from this company! read more

I'm writing this review as a former employee of James + James and very nervous to do so, but I think the company has wronged so many of its customers and employees that I feel it is necessary. James + James will take your money up front, but they lie to you about how long your furniture will take to be built. Your furniture won't even begin production until around the 12 week mark, which is the turnaround time they display on their website. Your furniture will arrive months later than you were lead to believe, and it will likely be damaged, incorrect, or not the quality you paid for. The sales team is trained to fight with every single customer if there is anything wrong with their order. It's not until a chargeback is filed that J+J will attempt to make things right. If you are lucky enough to get a rebuild order put in, be prepared to wait another 2-3 months for its completion, as rebuilds aren't made first priority. James + James doesn't care about people. They care about money. Those in sales who have left the company, which has been a lot of people lately, have done so for a number of reasons. Constantly being told to go against our morals and not help our customers, the job we thought we signed up for, is stressful. We would get yelled at all day, every day by our customers, and they have every right to be angry. The sales team doesn't get a lunch, only "sprite breaks" which allow for 1-2 minutes out of your day to get up and get a soft drink, or run to your car to scream before returning to your desk. If you have any complaints or concerns, keep them to yourself or you will be fired for expressing them to HR. This is a fact. Please don't spend your money with this company. You will get screwed over. I'm so sorry to any former customers reading this review who I have personally worked with and couldn't help. It killed me inside to not be allowed to do the right thing. Working in sales for James + James is the worst job I have ever had. Zero stars. read more

If I could give a zero I would have! I would not purchase anything from James and James because they would not stand by their product for me! The first issue we were told the table and chairs would be in in 6 weeks and it actually came in 13 weeks. At the beginning the customer service was amazing very friendly but when we received the set was when the customer service changed. The stain was not correct and NOTHING like the pictures on their website. When I complained about this they said that I got what I paid for and stain takes differently to different pieces of wood, which I completely understand. However, it had a gray stain on it and they were insistent that it was not gray, that it was exactly what I ordered. IT WAS NOT! I know the difference and can tell if something is gray or not. They are completely unwilling to take any responsibility for anything! After the delivery people opened the box there were several marks on the table that they blamed on the delivery people. Doesn't James and James pack the item up before the delivery company picks it up? There were red tape marks on the table from the tape they told me to give it a good cleaning with a little "elbow grease" really...I need to scrub a brand new table?????Although they maintained their fake nice customer service they were never going to help me, again, they refused to take responsibility! The table wobbles and when I told them they told me to tighten the legs and when we turned the table over we notice the leg was completely broken. When I sent them pictures they agreed to replace the leg but it would take 2-4 weeks. I called this morning to get a status (because we are unable to use the table for fear it will fall on someone) l had to leave a message with still no response. In all fairness the 4 weeks is this Friday July 30th so they have 3 days left for the 4 week timeline which I don't have high hopes for. Also, the chairs look like something you can get at any low budget store they were cheap and crack and squeak when you sit on them and the stain is blotching and just bad quality. James and James should not be doing business like this I spent a lot of money for something that is sub-standard quality in my opinion. I hope whoever reads this will take it to heart and not let their friendliness fool you! Buyer Beware!!!! read more

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I am writing this to help change the 2 star reviews to 5 star reviews. I, too, was worried about our order when I saw the bad reviews online. I have no idea why there are bad reviews. I guess people only leave reviews when they are upset. We ordered the Farmhouse table with 6 William chairs in Tobacco. Our table is GORGEOUS. It is beautifully made, perfectly milled, the color is a rich deep beautiful color and looks AMAZING in our house. We are extremely happy with the table and 6 chairs that we ordered. As well every time I called to check up on things someone answers the phone. In this day and age that is a rarity. I recommend this company and its products 100%!! read more

We ordered four black bar height stools. After 12 weeks they arrived and they were counter height. We were told " 12 more weeks" for the correct stools. The new stools arrived and they are not black. We contacted customer service and they said " they are within our black tolerance ". Refused the return. Had to have them stained ourselves. Horrendous service top to bottom. read more

James & James - Bar Stool - Furniture Stores Near Me - Springdale, Arkansas

We ordered a table and did not pay extra for the white glove service, but should have. It took about 4 weeks longer than the original estimate, which was not a big deal. When it was delivered, the base was cracked in several places. Because I signed for the delivery, they said there was nothing they could do. They should have said there was nothing they will do, as other companies are able to provide solutions. When our table was delivered, the top was in a crate with about 12 screws holding the crate together. The base of the table had at least 8 screws holding in packaging. So in order to fully inspect it for damage prior to signing, I would have had to make the delivery men stay for about 20 - 30 minutes while I unscrewed and unpacked the table. I guess the people at James and James have never had a delivery to their home, but this is not reasonable. I can't believe you need a customer to suggest this, but perhaps you should automatically add a few hundred dollars to the already pricey furniture to cover insurance for delivery/shipping problems? From reading other reviews on here, it is a common occurrence and probably the reason for the MANY poor yelp ratings. read more

James & James - This is the base of the table, showing poor screw placement, which is part of why it broke during shipping. - Furniture Stores Near Me - Springdale, Arkansas

False advertising and over priced for what you get. Fit and finish is rather poor. This company continues to lie by saying handmade in Arkansas? Yet our bed and dressers showed up clearly marked as made in Vietnam. The stain on the dressers doesn't match and the finish on the inside of the drawers leaves much to be desired. I'm fact I'll probably give them all a light sanding so that it stops grabbing my cloths. The drawers themselves are made from plywood and cheap grade plywood at that as they came having delamination spots. Something you find in very low quality plywood from the big box hardware stores. Our bedframe attaches to itself and the headboard via cheap slotted metal brackets. Which is seriously disappointing for something in this price range. No form of joinery or even bolts. The slats provided were simple rough cut 2x4s. No sanding, no pre drilled pilot holes, nothing. Our queen mattress has a hard time hiding the obvious unstained pine at the corners. It's also seriously noisy! After waiting almost a year for our bed and dressers we are still waiting for the end tables. An item that they no longer even list on their website. Buyers beware of this heavily advertised and sponsored business claiming to be top quality furniture. read more

I'd give them a 0 if I could. selling a defective product for thousands they should be ashamed. No doubt this flaw will cause problems down the line probably before it's even paid off. They said they ll address if it becomes worse, I said if they keep selling a defective product, they wont be in business long enough to address it, buy elsewhere and save yourself the headache. read more

James & James - A crack that's goes 8 " straight up the center of the table - Furniture Stores Near Me - Springdale, Arkansas

I wish I could leave a zero star review. This company has a really nice website, and the appearance of a "homegrown American" company. They are not that. I would not recommend them at all. For starters, note the language on their website. They say their furniture is "assembled in America". Not made in America. This is made evident by the products you receive. We ordered chairs from them and they came with instructions that say "printed in Vietnam". (why would you bother printing instructions in another country if your product was also not from there?). James + James is clearly trying to appeal to the idea of supporting American companies and production, but that is a farce. Second, we ordered a table and bench from them. One of the table legs (4 inches wide) has a split knot halfway through it - that is very sharp and splintered. When I brought this to their attention, the response from James + James is this is a "feature". While it may have been a natural feature of the wood, why this particular piece was chosen for the leg is unclear (as it presents a structural risk and also hazard for anyone who touches this area). The bench had a similar gap in the end that was splintered and sharp (and is in a place where people's hands can easily get caught. The response I received from James + James on these issues was that they could give me advice for patching these areas myself if I didn't like them. Had I not paid over $5,000 for the table and bench, I may have accepted that as an answer - but this is not the quality of product I would expect for paying that much money. I'm not sure why anyone would think this is an acceptable response from a company supplying a brand new product. It's also even more unclear why they left these "features" in the wood untouched, because the top of the table has several knots that they bothered to fill in with resin (albeit a cloudy, yellowed resin that looks very cheap for the price point). Finally, not a single table leg is plumb on our table - and it is noticeable from looking at it. James + James did offer to have the delivery company come out and fix this, but they installed them incorrectly the first time, so I'm not quite sure how that would help. The pockets that hold the table legs also have major gaps between the leg and the pocket, so it takes multiple shims to hold the table leg in place so it stays plumb. I cannot recommend this company in the slightest. They are awful to work with and their products are a bait and switch from what they show on their website. They hide behind an internet facade, and do not care about the products that end up in your home. read more

D- RATING WITH THE BETTER BUSINESS BUREAU. Long overdue review. I will keep it short. This company is nefarious and cannot be trusted. They started off the relationship by their deceptive promise to delivery by Christmas and we had to initiate contact in March of the following year to find out where our order was. This company tried to offload the damaged order several times to us. Each delivery had severe damage to it. We finally had to contact our credit back to get our $8000 back. read more

I can handle my table being two weeks late, and yes, I get it's an approximate date, the problem is, I didn't get what I ordered and paid for. As soon as they unwrapped the legs, I could tell they were a different color. More gray than Harvest Wheat. They assembled the table and one leg is even shorter than the others, which made the table rock. After paying 3300 for the table , I was very disappointed. I understand a "slight variation" in color, like the website says, but all 4 legs are gray not matching the table top which is Harvest Wheat color. Their solution: put a pad under the leg that's short and have a professional redo the legs!!! I already thought I had a professional make the table! It's not like this table is from Walmart!. There was no, " How about we do this for you?" No compromising solution whatsoever! I would have liked 4 new legs sent to me in Harvest Wheat and a packing slip to send the gray legs back....which may even solve the rocking table situation. That wasn't happening.... They have their money and you have your table and that's it! read more

ordered a solid walnut writing desk; total cost was almost 5K. Finally arrived and was assembled and is now sitting in my office. Summary: this is not worth the money. Desk itself is probably worth less than half of this amount. I could have hired a local carpenter to build something better for less. The delivery people (I paid for white glove delivery thinking it would be a complicated installation) actually laughed when I told them what I paid. Order took months, which I understand. What does not make sense is that the desk itself looks hastily made, hastily stained..It impresses no one. Super disappointed. I want to support small businesses but I really feel ripped off. I read online that they will be increasing prices soon. I strongly suggest you reconsider any purchases you may be making. read more

While they might have nice furniture and I say might since I won't be receiving my table for months, their customer service leaves a lot to be desired. We recently moved across country due to illness and needing to be close to a treatment center. We were unable to fit our oversized custom table in our new home and so we decided to order a smaller table from James & James. We ordered the table and received a receipt however 3 days later we received an email alerting us that our table is "now in production" and would be ready in 12 weeks. I reached out to see if I could cancel the order because we were without a table and our kids are coming for Christmas. The response was an emphatic no! Apparently I had 24 hours to cancel. They also said it clearly states this on their website??? I still can't find it and if that's the case why isn't it up front and center? Perhaps because people might cancel their order as they might not be able to wait 3 months to eat? I find it hard to imagine that my table takes 12 weeks to finish once it enters production. I reached out to a friend who is a finishing carpenter and he said it's BS. I'm definitely not happy and feel this company is unethical! read more

I ordered the Josephine dining table and the finish did not resemble the beautiful pictures online. It looks dinged on the edges, and the finish looks like its dusty and needs to be wiped off. The company said that it's just the normal distressing, and they are sending me a touch-up kit and $150.! Beyond disappointed. read more

Ordered the Tresse style dinning table with matching bench. The tops are finished well but the legs are rough and don't match the color nor lacquer of the tops. The legs and crossbars have exposed knots and cracks that did not get filled with clear resin. I now need to address these problem areas otherwise these areas will eventually crumble out and or split entirely. Also worth mentioning, as James+James will not, they use oil based polyurethane which absolutely stinks. You'll need to air the table out for a week prior to bringing inside. Thank goodness I have a large enough garage to do so. Given these issues and lack of overall quality I can not recommend. read more

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James and James will gladly ship you a screwed-together sealed 500+lb wooden crate, to be dropped at the end of your driveway, labeled "fragile", regardless of the terrain around you, and then tell you that all liability on their end is off unless you fully inspect the furniture before the courier leaves. That, by the way, involves getting out a full set of power tools and doing the necessary teardown on their crate (~20 screws on each edge) in the middle of the street, in the middle of the workday, BEFORE you're allowed to say "sure, I'll keep it." They make sure not to tell you what to do if there *is* damage, because their company ethic is "screw the customer, just get the money and dodge responsibility." I asked to reschedule delivery. for tomorrow, as it's raining today and I have a bad cold, and at least having it delivered when it's *not* raining would help. They gladly said yes. They did not reschedule it. This sort of lie is par for the course for them. Here's the 6-foot-tall, 12-foot-long, 500+lb wooden crate they screwed together and delivered today, along with the "nastygram" about how if you don't unpack it all before saying "yes" to the courier, then James and James takes no responsibility for anything you discover after you get out your power tools and spend a few hours cracking it open: https://imgur.com/a/krUoCog The only reason it's in my garage and not at the bottom of the hill in the middle of the street is because the courier service's delivery driver *explicitly chose* to ignore James and James's "leave it at the end of the driveway because they didn't pay $X00 extra for installation" instructions, out of human compassion. I'd suggest James and James take their substantial profits and invest in an English dictionary to look up what "human compassion" is, since they seem to lack it. Perhaps they could look up "integrity" as well. See, their warranty is a lie, since they go out of their way to tell you AFTER PURCHASE that they hold no responsibility unless you complete an impossible task. I won't be too surprised if I open this thing up to find shoddy workmanship, or even not-what-I-paid-several-thousand-dollars to purchase. That's how little faith I have in this embarrassment of a "carpentry shop". There is exactly *one* kind of fine craftsmanship at work here: it takes a lot of work to refine this sort of slippery, unethical, soulless corporatism while fooling people into thinking you're a small, customer-focused business. Hopefully they don't threaten to sue me for leaving a bad review, like they've apparently done with another person who left them a bad review here on Yelp. That's always a good sign of customer-focus, isn't it? That instead of making it right, you'd rather sue the customer that you wronged? BUYER BEWARE DOESN'T GO FAR ENOUGH. read more

Extremely disappointed with J&J. Total disaster from every angle. We ordered a bed over 4 months out and we informed of white glove service. The driver called the day we finally were going to get our bed to tell us 'the key are stolen' from his truck and he would be 2 days later. Then when they put the bed together they had no idea what they were doing. The bed was very loose-headboard was creaking and very wobbly. Even after they left my husband tried to fix it and the design of the bed was horrible. We called J&J and they refused to send someone else out to fix it plus they stated this was a 'known' issue with the bed and they would send us new brackets. The brackets came, they did not align with the bed. My husband had to do the drilling into the bed board and then get new slates as now they did not fit. This was unacceptable. They only wanted to give us $100 off for our trouble. They did not offer any assistance or help and totally did not care. read more

We were looking for quality solid wood furniture that would become an heirloom piece for our family and stumbled across James and James from a Facebook ad. We needed a very specific size breakfast room table and coffee table and I appreciated that not only did they have amazing designs to choose from but we could also customize every detail. After looking through all of the designs on their website I fell in love with the Country French turned table. I had several conversations with Christina via phone and text (so convenient!) and was able to make the right decision for our family. James and James customer service is incredible. A few weeks later, I was on the site again and found the Abigail turned leg coffee table. I called Christina and she was able to add it to our order to combine shipping costs. We were given a shipping date range when they were headed to our area. Then received another notification proposing the date and time two weeks before. We received another call from Jerry and Jared that they would be here in 30 minutes. Jerry and Jared did a FANTASTIC job! They took great care in carefully unpacking and assembling the furniture. They gave us care instructions, touched up a tiny area where the paint cracked a bit in transit and even attached felt furniture pads to all the legs. It's the attention to detail that really makes James and James stand apart from most furniture shops these days. And I really appreciate the family tradition of signing underneath the dining table that Jerry shared with us. It's a tradition, legacy that we will begin for generations to come with our family. Thanks James and James for the beautiful, handcrafted heirloom furniture and for such an awesome experience, from order through delivery!! read more

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Crappy workmanship and they don't care about the customer. My bed cracked and fell apart the first time I climbed into it. Wasn't made from the materials they have on website. Customer service just gives you the run around Doesn't deserve one star. Wish I'd read reviews. The Worst. Joke of a company read more

BEWARE!! After months of waiting for the table I ordered, I was sent a table made to the wrong height. I then had to wait another 8 weeks to get the correct legs. Basically got an oops our mistake but tough luck from the company. Unfortunately prior to this inconvenience I had already ordered a buffet in the same stain color as the table. Ha! Same color...what a joke! When the buffet arrived it looks nothing like the stain color on the sample or on the table I purchased from them three months earlier. I now have mismatched furniture but once again, the company says 'sorry', too bad. Please don't make the mistake I did by purchasing from this company. I wanted to support a family business but I wish I hadn't. read more

I ordered 2 matching chairs from them that arrived damaged with a sloppy stain job, missing foot, two completely different foams in the seat with one firm and one so soft you can feel the frame when you sit on it and the chair that has only been used a few times wobbles. I notified the company right away and they refuse to do anything about it. In fact, I was told the wobble is due to normal wear and tear. How does a chair that is rated to hold 900 pounds break down after 4 uses? I feel scammed. read more

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This is absolutely SUPERIOR QUALITY!!! We looked for over a year before deciding on James & James. Our custom made solid wood 14 foot dining table is everything we wanted and more. Yes-there are natural grooves and wooden knots that have been smoothed out-and this is what establishes the table as a true solid wood piece of art!!! We have received continuous compliments on the craftsmanship and beauty. The "white glove" delivery service was well worth the extra cost and the extra wait. Thank you James & James! read more

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This review is intended to forewarn potential buyers with my experience with James and James. We ordered a console table in December 2021 and have not received the table as of today. The company attempted to send us 2 tables and they arrived either defective or damaged. The first table was defective as the table legs could not attach to the table. The bolt holes in the table legs did not align with those in the bottom of the table. The the bolt holes were not close to aligning. The measurements were off nearly 1/2". The table was clearly not test assembled or quality checked before being shipped. The first table was also not built as advertised. The product page description clearly stated the table was built to be anchored to the floor and the photos depicted a table with holes at the base of each table leg. The table we received did not have the required holes. They denied this and immediately updated the product page photos and description on the website. After they refused for weeks, they attempted to rebuild and send us a new table without any compensation or expediting the process. We waited months for the second table to arrive and it was heavily damaged. The table was cracked and unusable. We later found out their delivery team removed the table from the shipping crate and loaded it in a personal truck to transport it from the local distribution center to our address. James and James confirmed it was not suppose to be removed from the crate. Overall the company has poor customer service, lacks quality control, and cannot ship/deliver their products reliably. This is not a reputable company that will take responsibility and correct issues they admit were caused by their team. read more

I wish I would have read these reviews prior to ordering. I am truly disappointed with my table and bench. I had an Arhaus table before this one and I loved it. I thought purchasing something made in the US was the way to go. I was wrong. The wood is super soft. We've had it for about 4 weeks and it's already damaged...probably from the button on my son's jeans. Also, every time you sit down to eat, it becomes riddled with finger prints. It's impossible to keep smudge free. Really disappointed. read more

James & James - Furniture Stores Near Me - Springdale, Arkansas

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