Christi Cervantes and Emma Martinez were very direct and professional. Great team great place. I…read morehighly recommend !!!

The staff is always so nice and helpful in answering questions and concerns it's even better cause…read moretheir bilingual

I have been a loyal customer for more than 5 years at this location. Sophia is very professional…read moreand takes care of you, she always answers all my questions regarding different coverages and payment plans! I would definitely recommend.

This place doesn't deserve any stars, but unfortunately it doesn't let me post unless I give it at…read moreleast one star. The owner is rude and doesn't care about customers. Keeps taking out money from my bank account even after I cancelled the policy and then have the audacity to send a letter saying I owe them after it was refunded because I made a claim with my bank. Worst Agent ever!!!! DO NOT GO THERE!! #NOSTARS Update: 4/9/2019 @6:50pm On 10/05/2018 the money was returned to my bank as the reply I got from the owner states, but then on 10/10/18 they took it out again, that was the one that I made the claim with my bank. P.S. why did this person replied here so courteous but then sent me a private message threatening with legal action? Hmmm.

If I could give 1/2 a star I would! By far the most unprofessional insurance group I have ever been…read morewith!!! If your looking for an insurance company that's rude, incompetent, and thinks their job is a joke you should definitely use friends insurance. Typical small business ran by idiots just looking for their paycheck! Please don't spend your hard earned money on these jokers and go elsewhere

From the owner: Friends Insurance Agency II LLC provides insurance coverage for residential and commercial…read morevehicles, homes, and businesses in the Pasadena, TX, area.

Amazing customer service!!! Alex Calvo dedicates himself…read more100% to all his customers. He's not only saving me money but all my friends as well!! Call him ASAP!

Very attentive. I recently switched over from another…read moreinsurance provider. I bought a new car, and my insurance went up around $75 with my previous provider monthly. I emailed Alex and sent him the required information and within minutes she sent me back a quote. Not only did I save on my monthly payment, but the service from himself and his associates is top notch. I truly do recommend giving them the opportunity to at least quote!

As soon as I step at Pronto insurance the Manager and the agent were very friendly and asked if I…read morewanted some water. They were quick in the quote process and were very knowledgeable of the products.

I have no clue where to begin, amazing people! They were so helpful and patient with us. We were…read morevery well taken care of!

In a world of phone trees, tech support in Asia, and endless useless email exchanges, this is a…read morebreath of fresh air. Sean and his team have repeatedly astonished me with their fast efficient service. I can't recommend this agency enough. This how business service in America used to be.

Sean and his team do a great job. I find their rates competitive and their customer service best in…read moreclass. I highly recommend Sean if you are looking for someone to look out for you over the long-term