This location is inside of Carolina Place mall. I love to…read moretry different coffe shops. I had never heard of mean mug but thought it had and inviting name and decided to try. This was on a Sunday, the mall opens at noon and we walked in around 1230. No one was in the shop. We were greeted immediately asked questions about a couple items on the menu. I decided on the dirty chai with turmeric and honey. After I placed my order I had a chance to take in the ambiance. The store was dirty. The bakery display case looked like it had not been cleaned. There were pastry crumbs all over and the pastries did not look fresh. The tables had not been wiped down and covered in crumbs. I was surprised because it was early and no one was in the store prior to our arrival. As far as the dirty chai, I don't recommend. That particular combination does not mix well. I would be willing to try a different location and drink options, but I would not go back to this one.

We actually were intrigued by the cheerwine latte since we are big fans of cheerwine. The barista…read morewas really friendly about it and made good recommendations on getting it iced and it actually did taste like cheerwine. If you like the soda, you should give it a try.

It's like Twisted Sugar said "we're coming for Crumbl" and honestly... they might've won. The…read morecookies are thick, soft, and full of flavor. Even with delivery, everything arrived quickly, looked beautiful, and was still affordable. These are RICH cookies, so be ready (or bring a friend). Some flavors hit harder than others, but overall this was a sweet win! And the brownies are delicious!

The T-bird isn't my favorite, but I think she put lime in it by accident. It was actually supposed…read moreto be pineapple and cherry. I like stopping by Twisted Sugar when I'm next door getting my nails done. I recently found out that they have a loyalty program, but I haven't figured out how to earn points as they never ask for my phone number. (And I never remember to ask when I'm there) I love the soda options and that you can get Coke Zero as the base. Coke zero is superior to Diet Coke! I'll fight you on that, haha. I didn't love their larger cookies, but they have small 3 packs of chocolate chip cookies on the counter that are less expensive and taste delicious. Give this place a try when you're in the area!

See, here's the thing: I am on a regimen, this summer. A watching-what-I-eat,…read morerunning-every-morning regimen. It has some benefits; namely, the twenty pounds I've shed. It does, however, make it a lot harder to eat out when running errands . For example, earlier this week, I had just gone to the eye doctor at the Carolina Place Lenscrafters, and I was milling around the mall, waiting for my new glasses to be ready within the promised hour. It was lunch time, but healthy food court options seem limited. I finally settled on Great Wraps. They had quite the line going, and they smelled good, so I figured they must be good. My figuring turned out to be correct. I had a hummus veggie wrap in a spinach tortilla, and while it wasn't the best thing I've ever eaten, its quality actually surprised me. The hummus was smooth and garlicy and the vegetables were fresh and crisp. It was affordable, too: you can get a combo for somewhere between seven and eight dollars. If you're in Carolina Place, you should give Great Wraps a try.

The food was ok. I got the California Turkey. It was a little runny. My gripe was with the guy who…read morechecked me out. All I ordered was a wrap, it was in the bag yet he proceeded to hook his friend, who was awkwardly hanging around, with some friends. I had to wait for him to simply swipe my card. I didn't have the best first impression...but I was hungry.

I live in the area and just recently discovered we even had a Tropical Smoothie Cafe. I stopped in…read moreand ordered an old favorite, the Buffalo Chicken Wrap. I loved it! It was spicier than I like but it was still tasty and I enjoyed it. Next time, I will ask for less Buffalo sauce so that it doesn't shock my tastebuds. There was no wait, and they were dead for a Tuesday night. They quickly prepared my order and got me out the door.

It's time to update my review. As I have mentioned before I don't always check in or review this…read moreplace mainly because I get my order via door dash or I just don't want to say anything about it because it's bad. I can't let this last visit go before I mention what happened. I feel sorry for the manager running the place . Straight up sorry for him. The young man he had helping him could not do simple math. He did not have a clue how to handle cash or make change. It was sad and really embarrassing. My drink was good but the help was really clueless.

Stopped in to get what we thought was a new ice cream spot here in Pineville. Turns out it's sorbet…read moreand gelato only. That would be the best part of the story . We asked the lady working the counter for a sample to taste and she looked at me like I asked her for money. Then she proceeds to get a sample spoon and barely put anything on it. Clearly she was not interested in me tasting or purchasing her product. My hubs asked for a sample and got the same sour face and results. We decided she wasn't interested in serving us anything so we took our money and went elsewhere. Perhaps she was having a bad day ? Or maybe she really is that cheap and greedy ? Either way not sure I would recommend that place. We won't be back .

Ice cream? NO - gelato. Tried three different flavors and every one had a distinctly strange taste…read more Almost a chemical taste. I felt obligated after trying samples because the young lady behind the counter was not very friendly. I went with a flavor typically hard to screw up - Oreo. Even that one had the weird taste. Real disappointment especially for $6 for ONE small scoop.

Really rude staff here , will not be coming back to this location unfortunately…read more The smoothies themselves were good but staff made us feel unwelcome.

Used to come here just about every day. Whoever is in charge of hiring the staff has lost their…read moretouch.......... It's a smoothie that has a recipe. Yet all the sudden every time I order the same thing it's messed up. Used to be a safe easy consistent go to meal, now just an utter disappointment. Unfortunately this is happening more and more at any and all restaurants. The younger generation could give two shits about quality and effort.

Definitely room for improvement. I chose this location because I saw it was relatively new and had…read morehigher (but fewer) ratings than other ones. I came to redeem a reward and decided on the really awesome peanut butter ice cream, like it size, with sweet cream base ice cream. The store itself is in be nice Ballantyne area, around the corner from the bowl. It was clean and maintained hot the service was subpar. No entrance or acknowledgment from anyone upon entrance. Another group entered after me but I let them order first since I was still deciding. Once I did get to the counter, they stafff was nice enough. A little annoying that the whipped cream was an upcharge- and I had already paid- so I just had my scoop as is. Not the end of the world and I did enjoy the ice cream. But definitely would not have gone without a club reward to redeem.

Consistently disappointing from this particular location I don't know what it is about those who…read morework in either Ballantyne and Blakeney locations. It seems they don't know how to read the order directions and prepare what is ordered and paid for. If you're looking for chocolate milk with a hint of ice ice cream and then this is where you want go, but if you're looking for a shake, and you specifically ask for it thick with whipped cream then that's what you should get not that when you go into the store, it's prepared, sitting on the counter and you are told oh we have no whipped cream is that OK? Yes....I guess? And when you pick up your cup and it moves like it's chocolate milk rather than a Milkshake!! Don't waste your $10 take the drive go to Häagen-Dazs, The Creamery in Waxhaw or go to Brewsters any of them far exceed any Cold Stone a total disappointment and waste of your money!

A little expensive, ambiance wasn't the best & kinda hard to find but sweet ladies (:read more