It's like Twisted Sugar said "we're coming for Crumbl" and honestly... they might've won. The cookies are thick, soft, and full of flavor. Even with delivery, everything arrived quickly, looked beautiful, and was still affordable. These are RICH cookies, so be ready (or bring a friend). Some flavors hit harder than others, but overall this was a sweet win! And the brownies are delicious! read more

Twisted Sugar - Desserts Near Me - Charlotte, North Carolina

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The T-bird isn't my favorite, but I think she put lime in it by accident. It was actually supposed to be pineapple and cherry. I like stopping by Twisted Sugar when I'm next door getting my nails done. I recently found out that they have a loyalty program, but I haven't figured out how to earn points as they never ask for my phone number. (And I never remember to ask when I'm there) I love the soda options and that you can get Coke Zero as the base. Coke zero is superior to Diet Coke! I'll fight you on that, haha. I didn't love their larger cookies, but they have small 3 packs of chocolate chip cookies on the counter that are less expensive and taste delicious. Give this place a try when you're in the area! read more

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This is right down from the Homewood suites at Ballentine, North Carolina of Copper Way. The family and I walked down to the twisted sugar cookie shop. It was OK, but you had to ask for the cookies to be warmed up. They have a variety of different cookie flavors. We got an oatmeal cookie and it was average read more

Just a basic cookie with flavored frostings. I bought a Key Lime and Lemon cookie. Both cookies were the same but both w different frostings. Both The frosting and the cookie itself was nothing special. The cookie was basic and the frosting was pure sugar. Very similar to Crumbl on the West Coast. These cookies are more of a novelty. I will not return. read more

Twisted Sugar - Lemon Tart and Key Lime Pie - Desserts Near Me - Charlotte, North Carolina

This is not a criticism of the business itself. It seems popular and busy - for now. However what this business consists of is two types of product offerings- cookies and flavored sodas. There are several "recipes" of sodas on the menu. But in practice all these are are simple fountain sodas into which they squirt different flavored syrups or add things like flavored coffee creamer. However I think the business model is flawed. These "recipes" could easily be made at home, so why pay a premium price for something so easily made at home? I didn't try the cookies but they did look good. My daughter really liked hers. I thought my soda was just ok. I just can't but think its popularity will not last. read more

My husband was sweet enough to stop on his way home from an appt near by and brought me home 4 different cookies. Unfortunately I could only eat one of them. The rest were not even cooked. Not even the edges. So they went in the garbage. I get you probably underbake them so they taste fresher longer but this was really bad and doing yourselves a disservice for not just making them even edible . Not to mention it made my husband feel bad because he was trying to be thoughtful and wasted his money. Please do better. read more

This spot is adorable and has a very extensive sweets and drinks menu. No seriously, the drink menu is huge! The owner was SO nice and welcoming. I got the magic bar and it's iconic but very sweet so something to nibble on over a few days! Support local!! read more

What an adorable treat shop! I thought they only served drinks but was pleasantly surprised to see they serve cookies too. I got the high society lemonade, I believe it was strawberry and peach flavors combined. Was absolutely delish! There was only one worker at the time but she was awesome. Hate I didn't catch her name. She was very friendly and patient with us while we made our choices. I will definitely come back. read more

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OK twisted sugar is by far the best! The owner Hailey is fantastic but every time I've come in here everyone that works here is just so awesome not to mention I'm addicted to their fun sodas!!! Trust me if you're in ballantyne stop by. read more

Twisted Sugar - Desserts Near Me - Charlotte, North Carolina

Was in the area so I figured I would try them out. Got the cookies and cream and a basic chocolate chip. The cookies and cream cookie is a sugar cookie with vanilla icing and chocolate syrup with some crushed Oreos on top. The chocolate chip cookie was firm but not hard. It didn't crumble when you broke it apart, so it was easy to eat. Not the best tasting cookies in the world, but not the worst. Wouldn't go out of my way to get them but would have them again if I was in the area. read more

Twisted Sugar - Chocolate Chip Cookie - Desserts Near Me - Charlotte, North Carolina

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Great choices of sodas and cookies! Small sitting area inside with a few table top games. Seasonal items as well. read more

Twisted Sugar - Desserts Near Me - Charlotte, North Carolina

You have got to stop by this Amazing sweet shop. The cookies are pieces of art and so yummy too. I was surprised at how reasonably priced there were. A great value for the exceptional product! Don't miss it. read more

Twisted Sugar - Desserts Near Me - Charlotte, North Carolina

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This is a fun stop to try the popular dirty soda. The staff are always super friendly and helpful, shop is clean, and I like how they partially prepare the cookies upon ordering. read more

The establishment was very clean. The cookies were very nice very soft very decadent, and the I asked for extra cup of ice with my soda water and they were kind to grant me love this place. read more

Twisted Sugar - Peanut Butter Nutella Cookie AND Vanilla sugar cookie with caramel drizzle, crushed Oreos and topped with chocolate drizzle. - Desserts Near Me - Charlotte, North Carolina

I was having a sweet craving so I typed cupcakes into Google while I was in the Ballantyne area. Twisted Sugar was the first thing that popped up. When I walked in, I was greeted by the cashier and asked if they had cupcakes. She told me that they had none, but that they sell different types of frosted flavored cookies. They have quite an assortment of soft cookies and all of the cookies have a layer of frosting. Many of the cookies are stored in the refrigerator but take about 10 to 15 minutes to get to room temperature once taken out. A cookie wasn't exactly what I was craving, but they did look really good in the display so I decided to buy a caramel sugar cookie just to try it out. The cookie its self was OK tasting. The frosting is sweet and there is just a hint of caramel from the drizzle on top. On a later occasion I tried the oatmeal chocolate chip and I strongly recommend- it was MmMm Good! They also have quite a few types of different soda flavored drinks and various twisted milkshake flavors. For one cookie it was about $3.40. They do have a discounted pack where you could get six cookies for about $18. They offer a few gluten-free cookie options. Inside the shop, there's about one or two tables where you could sit and enjoy the treats that they serve. There is ample parking within the shopping complex. read more

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I ordered four cookies for delivery and we much enjoyed them. I'd say they were a bit more like home baked cookies than Crumbl so for me they were a bit better. We actually finished the box of these so 5 stars for me! read more

Love these cookies! The key lime, chocolate chip, and iced sugar cookies are my favorite. My husband loves every flavor........ they are all favorites for him. The staff is so friendly and very helpful. Love their decor too. It's a must to stop in for a quick treat. I absolutely love their new personalized picture cookies and can't wait to order a couple dozen for my friends upcoming big birthday read more

This sweet blonde named Brianne took our order and made our cookies! She was so sweet and very helpful. Had such a great experience with her. read more

Pretty cool sweet spot in the area. There is plenty of shared parking. This place specializes in customizable drinks and cookies. The place was clean when I entered. They have monthly cookie specials. I decided to go with they banana cream and cotton candy. I wanted to do the peanut butter, but they only had nutella it would be great with dark chocolate. Staff were friendly and prices are average for a treat 3.50 and up depending on what you desire. I wasn't greeted when I entered, no recommendations were made, and I wasn't thanked for my purchase. They have a rewards program. And I found out about that when I paid. The cookies are not room temp and made to order or kept warm they are in a refrigerator and pre made. They have some stuff completion with crumble as a warm fresh cookie is the best. The cookies were okay. It would be cool if their twisted drinks had alcohol. Hope they can improve on the customer service or your experience is better than mine. read more

The customer service is perfect! The employees are super nice and will help you with any questions you have and are super patient! There are so many options for drinks, and they are all so good, the cookies are affordable and super yummy! It's clean and the atmosphere is very cute :) read more

Good cookies, unique flavors. The flavored sodas are a little too sweet and sugary, and just don't complement a sweet treat like cookies very well. read more

Delicious. Better than Crumbl cookies in my opinion. I enjoy the texture of their sugar cookies and their service is wonderful!

I stopped by Twisted Sugar for the first time on a whim today and I am so glad I did! The woman at the counter was so helpful and walked me through the menu. They have specialty sodas and twisters (like a milkshake), but I came for the cookies! I ordered a six pack with 2 chocolate chip, and oatmeal chocolate chip, Samoa, a frosted Oreo one, and a Reece's peanut butter cookie. I had my eye on the Reese's and it was amazing! So soft and really great peanut butter flavor. My husband had the oatmeal chocolate chip and said it was really good and from seeing how quickly my eleven year old devoured the frosted Oreo cookie, I would say that one was great too. I will definitely be back for more! read more

My husband, son and I stopped in here recently and tried their drinks and cookies. The prices were reasonable for what they had. All 3 cookies were good but the sugar cookie was a little dense. The two young women working were not exactly spot on for friendliness ... they were okay but it seemed like we were tolerated not any more than that. They spent the remaining time of our visit in the back. No goodbye or thank you when we left (as they possibly didn't even know we left). I would like to go back and try another one of their cookies but probably won't because of the service. (My husband even commented on it as we left and he rarely notices things like that.) read more

Best Twister (Milkshake) I have ever had and the best prices. The service is so great and the ambiance is so welcoming. 5/5

Very good cookies. Loved the key lime with graham cracker crust. Chocolate chip very good as always.