We had JAM come install some window film to help cut down on the sun glare and UV damage. Most of our communication back and forth was via text. I explained the number and locations of the windows we wanted tinted and scheduled for a time we weren't at home to social distance - their request. When we got home after I noticed one of the windows wasn't tinted. When I brought it up to them they when I told them I wanted 4 windows tinted they understood that to be 4 panes and only completed 3 windows (4 panes). That wanted. another $300 to come finish what I felt we had already agreed on and paid for.
Overall, we are happy with the work they did, but didn't feel they provide the service we agreed on. I understand it was a miscommunication but I feel it was on both sides and they weren't interested in finding a way to make it right. Disappointed in their customer service. read more