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    Jaken Finance Group

    1.0 (2 reviews)
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    Services - Jaken Finance Group

    Mortgage services

    Mortgage refinancing

    Home purchase

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    4 months ago

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    6 months ago

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    Dovenmuehle Mortgage

    Dovenmuehle Mortgage

    (626 reviews)

    My credit line got bought out by Dovenmuehle and it was the most stressful bank I have dealt with…read more Very poor communication. Lacked professionalism. Every time I called in, I had to answer tons questions, even though I provided account #, social, last payment etc.... And even still sometimes they would not give me any info. The service was so poor and sketchy that I decided to just pay the loan off and not deal with that kind of bank. Even the payoff method was sketchy. I received payoff instructions that to be hand typed, and the look like it was out from a printer and running out of ink. I couldn't read the payoff . So again I had to call the bank and they would not give me any information or was no help. It took about two months to pay the loan off.

    I recently spoke with Tiffany (TCE) regarding the short sale loan process for a client. I was…read moreseeking general information about the process, specifically the website where the application can be submitted. At no point did I request any confidential information or account-specific details. Unfortunately, Tiffany was rude and unprofessional during the conversation. When I asked about the website, she responded that she couldn't provide it and implied I was asking too many questions. She then asked for my name and the business I work at. I found this interaction frustrating, as my questions were straightforward and directly related to the company's publicly available process--not any client or personal information. I hope this feedback is taken constructively, as professionalism and clear guidance are crucial when assisting agents with general process inquiries.

    Jaken Finance Group - mortgagelenders - Updated May 2026

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