I take all our cars here to get serviced. my service advisor Maverick is the absolute best and…read moremakes sure everything is perfect. highly recommend him.

I came in this past Friday to browse some cars after being unexpectedly in the car market. I was…read morehelped by Mason who was easy to work with. He was quick and knowledgeable regarding vehicles. The dealership has okay parking for guests and they have some waters for customers. It was clean and they have a ton of cars to choose from. I didn't really find what I was looking for, but that was not Mason's fault. Service and options are both good here.

We initiated the process of selling my car online. We were in and out within 30 mins of our appt…read more The staff were extremely friendly and efficient. We had an excellent experience!

Ive purchased 3 cars from this carmax. My recent purchase was a not a good experience. The trunk…read moreand hood struts did not work. They put inva work request to order new struts when I purchased the vehicle. The maintenance department always sent me to voice mail. The maintenance department constantly gave me the run around. On first oil change carmrmax could not remove the oil drain plug and I was required to pay for replacement oil pan. Thier maintenance department never responds

Just got a 2025 MB GLS 450. Love the car and all the extras!!!! Reid Reynolds and Michael were so…read moregreat to work with during the transaction. Reid even delivered the car to me! They made it so easy to trade in my car and purchase a new car. Something I do on a regular basis but I'm not sure if I have had an easier experience. I would highly recommend checking them out no matter where you live! Also, Michael told me about the history of Baker Motor and that just made the deal so much nicer to know the history and the philosophy of the dealership. Please check them out

Make sure they know you are rich or they won't help you. I was thrown out today for telling a man…read morepurchasing not to buy the extended warranty that Porsche IS the extended warranty. I also mentioned Ottohaus has oil changes half as expensive. Both managers were rude. Won't return. Was trying to buy an electric Taycan.

Recently purchased an older vehicle and brought it in for an oil change and inspection. They…read morecompleted the work quickly and were honest about the current state of the car and work that needed to be completed. Glad to have a business like this close to home.

I called Ottohaus on Wednesday and Colin was able to get me in the very next day--grateful there…read morewas a cancellation! I dropped my car off and Chris later called to explain the issue in detail. The entire team was kind, courteous, and knowledgeable. Their customer service is top-notch, and the shop itself has a clean, upscale aesthetic that makes you feel confident your car is in good hands. Highly recommend Ottohaus for anyone looking for quality work and a professional experience!

Great experience today! Kelly the Master of Corvettes, as always is a true professional and very…read moreflexible! He scheduled me for an appointment that was convenient for me and his expert corvette team finished well ahead of time! Car came out beautifully as always! Jerry was also very professional checking me in this morning and ensured I was taken care of! Cooley was very professional as well delivering my car up front in a convenient way for me! Thank you Rick Hendrick Chevrolet for a great experience as always! V/r Wayne

I honestly would not recommend this Chevy dealership. These folks folks on the phone, parts,…read moreservice department. No one seems to know what they are doing. To boot, I scheduled an appointment for work (oil change) dropped it off 30m early and was told it will likely be over 3 hours. What is the point of an appointment? 3hrs for a 20m job and they knew I was coming?!?! I've been to several Chevy dealers across the country. This is awful, and I know they are going to turn around and charge me some $150+ for the oil change they still have not given me a quote at all, so ridiculous. -- I stand corrected, they charged me $364 for an oil change and a fuel filter. Never ever again will I come here. Seattle this work was only $135, at Chevy, out the door.

Hendrick Honda is the best dealership I've worked with to date! Awesome staff with great customer…read moreservice!

I'm going give this rating not terrible but bad wishing I would just got a used vehicle and be with…read moremy own chosen trusted mechanic or lease else where. 1. Drop my truck for service they'll strip my dashcam off without asking my permission even when I unplug the main power for giving them the respect of their privacy/policy they still do it, even I told them the first time not too do it, I'm tired of that. I understand the policy under dashcam but please unplug it right or ask before messing with it. 2. When I had a broken bed cover they say it would be bed cover under my warranty and they added a new one but once after review of my old bed cover they say it wouldn't replace it for free for the new cover no more so then I had to circle back big thanks to Gary HAMILTON, he did his best trying to convince the top people to cover it under my warranty and couldn't do it cause it was out of his control. 3. I don't know the comparison of other Honda dealerships but its expensive and I pay around $700 a month for my Honda Ridgeline but doesn't cover other maintenance like transmission, trans fluid, transfer case etc only oil change and tire rotations if I choose to have my vehicle cover it extra would be more expensive. Once I finish with my leasing I'll work on either lease a vehicle of I want that's less costly else where or get a used vehicle from the condition from beater to great else where not at Hendrick Honda anymore. Update from yesterday service: Another reason is They broke my dashcam by one of the tech when I even unplug it from the main source. I understand its policy but please be careful with it or ask me to unplug it. I DON'T UNDERSTAND HOW MANY TIMES I GOT TO SAY THIS. BE CAREFUL WITH IT.

Terrance was great. He answered our questions without hesitation and assisted us from beginning to…read moreend, making our purchase a seamless and smooth transaction. Highly recommend him to anyone searching for a vehicle.

I left my experience at Hendrick Lexus Charleston! Ross was an amazing sales manager, and Nick was…read morean amazing finance manager, and they made my purchasing experience seamless, smooth, and very informative. Ross sent me pictures of the frame of the vehicle when I asked, and also made sure I had a ride in a pickup from the airport when I flew down to come get my LX. He even shipped me out a missing headrest when I discovered it was missing from the vehicle! Would recommend 10 out of 10 anytime and every time!

Selection of available cars to purchase is horrible. Did end…read moreup getting a car. Then they Repo'ed my car. Not because I was missing payments or even late on payments. They Repo'ed the car saying that I did not get a VIN verification. That is their responsibility as a dealership ( dealer handling and title fees) not mine as the customer. BUYER BEWARE!!!! A lot of other places to purchase a vehicle with better selection.

I LEASED A LEMON!! Whewww .. where to start? Customer service! Let's start with the good, April…read more13th, I visited DriveTime for a car. The young lady that worked with me did an absolute phenomenal job! Very attentive, a lot of active listening, very professional. I was recommended to her by her colleague after he noticed he wasn't successful in selling or convincing me to purchase a car. & Although it didn't work out with him, he didn't let me leave feeling hopeless with no luck, which was appreciated. With the young lady, she was very understanding & sympathetic with my situation and together we found a car. I came back on Monday, April 14th 2025 to pay the down payment totaling $1100, I left with my car happy asf! April 18th, 4 days later, the car was giving me shaking & vibration in the seat, steering wheel and floor base at 50/55mph, but later went away. April 21st, the vibration & shaking returned. I called DriveTime to let them know about this and was recommended to take the car to Firestone on Savannah Highway so that they can file a claim with Silver Rock, who the warranty is through if there are mechanical failure during my 30 day warranty. This specific location was highly recommended by the guy at DriveTime & I quote "I highly recommend the Savannah Highway location because they're more familiar with Silver Rock and how they operate". (THEY ABSOLUTELY SUCK! but that's a different story for a different review) I scheduled my appointment & took my car there on April 26th. Explained to them what was the issue, 4hrs later I left with a wheel bearing replacement, the one that was on the car was ready to pop, per the technician/mechanic. April 29th 2025, I took my car back because the same problem occurred, I was then advised that the car would be kept overnight to have the brake pads & rotors replaced, parts had to be ordered. After having the services completed, my brakes squeaked so bad it sounded like a school bus & the dang car still was shaking at a certain speed! Atp I'm irritated. May 16th, 2 days past my 30day warranty mark at $0 deductible, my engine light started blinking as I was driving and my car began jerking/hesistating and stalling to accelerate past 40mph. I immediately took the car to Firestone who told me that I couldn't be seen for service until Monday or Tuesday (5/19 - 5/20). Drive time was just down the road so I made my way there but stopped by AutoZone for the engine like check & was given a P1326 code. I got to DriveTime where I was told there was nothing they could do because they don't have the authority. I was provided the contact number for their customer sales relations department. I received a case manager and suggested places to take my car anywhere else in network other than Firestone. Took it to precision tune who ran their diagnostic test & told me about the code P1326, Replace Engine Block Assembly! Pretty much the engine was no good! because there was 0 oil in it and its been that way at the time of purchase. Till this day I am praying and hoping that a new engine is not needed because the warranty is giving me a hard time with coverage. I absolutely regret purchasing this vehicle with DriveTime! And no I won't be recommending the business to anyone. I chose to keep everyone's name anonymous, but I do know every last one that I had an encounter with. All down to the mechanics at Firestone. To know me is to know I'm big on reviews and I'm very thorough with the ones I give! Shop at your own risk, LITERALLY! ** update .. the engine has to be replaced

A month ago, I wanted to purchase a new Ford Explorer. I was prequalified through my bank based on…read moredealer prices listed online. I met a great saleswoman and even spoke to a former colleague I hadn't seen in a few years. I was prepared to sign and drive. When they showed me the new cars, however, the sticker price had been bumped up $4k to $6k each. I didn't understand why the dealer listed price out there online wasn't the same price at the dealership. (of course I know why but it's unethical.) I left and bought a two year old Explorer Limited elsewhere for $15k less than the new base models. I love it! I was told the Explorer I purchased had a recall, so I thought no problem, I'll take it to Palmetto because it's close to my house. I set the appointment over three weeks ago. Palmetto confirmed it via email. NOBODY CALLED TO SAY THE RECALL COULD TAKE A WEEK TO FIX AND I'D NEED TO ARRANGE OTHER TRANSPORTATION. I run a local business and I'd definitely call a customer to clarify before they take time out of their busy schedule to show up to the appointment only to be told this. Get it together, Palmetto.

It was a terrible experience, called to verify my car was still under warranty for a 2023 Ford…read moreEscape. Gave Mark (the man assigned to my car) the vin number so he could check it, he stated yes it was. Scheduled for 12 days later to repair drivers side rear window. Told 2 days after they had my vehicle it was not under warranty ( called on the 15th expired on the 13th, couldn't get service til the 27th). And that the repair required a window regulator. repair would cost 990.00!! Service Manager John called Ford Motor for a good will reduction due to it being so close to expiration date and low mileage 34000. Said I have not bought enough new Fords to get a discount. So waited 12 days because I was told it was under warranty to be told it wasn't under warranty and that repair cost was double the cost elsewhere. I Ordered an OEM part which was 137.00 . Gerald's price was 300.00 for labor. My son is installing. Also spoke with a Tonia who was very rude. I then left a message to service department requesting a loaner, that call was on the 15th, service manager said I was on his call back list, this was 12 days after request and never received a call. Take your car elsewhere besides being overly priced, they don't know the meaning of "customer service" and give inaccurate information.

Super friendly staff!…read more Great first experience. I hope future visits are only for maintenance- but felt very comfortable with their service. They recommended what was needed but didn't feel pressured. (The only comment 'as a first timer' was that I didn't know whether I should call after I received the inspection video or if I should wait for a call). I ended up calling 15/20 mins later and the car was ready for me to pick up. Glad I did because the timing worked for me to pick up right before their lunch hours. Will be back!

Shady business practices . Worked on my BMW coolant system five different times. Each time changing…read moreout a different part. The car still leaks coolant.