I have seen other physical therapists but I found the level of care, concern, and support to be…read moreexcellent as per my time with John and James. They were extremely knowledgeable, professional, and effective in helping me improve functioning in my shoulder and strengthening my abdomen. Both John and James are very kind and funny, they make you feel welcomed and really care about your recovery. Their compassionate approach coupled with therapeutic skills aids the healing process. They communicate the objectives of therapy and ask how you are feeling before the start of each session to gage your progress and make adjustments, as needed. You feel like you are an active partner in your rehabilitation. I highly recommend StarPro Physical Therapy, specifically John and James who work together, and are excellent therapists. Thank you so much ! Eunjoo L.

I tore my Achilles' tendon and went to Premier for my rehabilitation. What a great, fun place to…read moreget healthy again! I always enjoy going and the people who work at Premier know what they are doing and are interested in your well being and getting you back to your life whatever it was before you got hurt. I would recommend going to Premier as long as you want to get good care and you like to work with fun energetic people.

I can't say enough good things about Flex Physical Therapy, and I'm forever grateful to the friend…read morewho recommended them! After breaking my pelvis in several places, I started coming to Flex twice a week, and in just over a month, I've gone from relying on a walker and wheelchair to leaving both behind. That's thanks to the incredible care and guidance of their team. The doctors are truly amazing, the atmosphere is upbeat and encouraging, and the space is spotless. If you need physical therapy, do yourself a favor and go to Flex!

Not that helpful and very much mill style PT that charged my insurance company extremely high…read moreamounts for short visits of very light manual therapy. It was double of what I'm paying at other out of network places. During the treatment there was a lot of small talk to fill the air, not a lot of patient education and treatment. My PT was even shooting the sh*t with other PTs during my visits. Maybe that's what some people like about this place, the PTs are very casual. However, if you're a serious athlete or just looking for the best treatment (good exercises, stronger manual therapy, and other more modern modalities such as laser, heat, shockwave, etc.), you should consider another spot.

The staff at Starpro PT is amazing. I felt at ease as soon as I walked in. Sasha checked me in…read moreand Raheim guided me through the initial process of collecting information. Both of them were professional and helpful. My physical therapist, Haoyu Li was ready to help me recover from my knee replacement surgery. He's friendly, but serious. I've had physical therapy before, even at the Hospital of Special Surgery, but this was a far better experience. I've never respected a therapist the way I do Haoyu. He won't let me give up. He really pushes me for my own good. He explains every exercise in depth, including where your supposed to feel it and the benefit.

Every member of the staff is caring and does their job well. Sasha at the reception desk welcomes…read moreus with a huge smile. Haoyu Li has been helping my husband gain balance over many months. Most recently my husband has been learning LSVT BIG from Gordon and is literally making great strides. It is a 16 session course over 4 weeks for people with Parkinson's. My husband also has Alzheimer's, but Gordon is so patient, kind and professional that he is able to meet him where he is. I am very impressed with the progress he has made and we have 2 more weeks to go.

Great location. Amazing staff, friendly polite and always ready to assist with any problem. The…read moreplace is meticulously clean and my therapist, Teddi, is very patient, experienced and knowledgeable. I must say that if you're looking for therapy H&D is the place to go.

The staff at the front desk were very professional and listened to concerns. I saw the hand PT and…read morewas also very professional and explained the treatment and plan going forward.

I am 71 years old and very active. I do a lot of cycling and hiking as I divide my time in…read moreretirement between the NYC metropolitan area and Santa Monica in Southern California. Last year while in Santa Monica I injured my leg pushing myself too hard on the bicycle. An MRI revealed a sprained hip flexor as well as injuries to my knee and lower back. I opted for Physical Therapy rather than a cortisone injection. I observed several PT places before selecting a highly recommended place in Santa Monica. Despite my diligently practicing  the exercises they showed me for 3 months the pain and limitations of movement only got worse. I was disheartened. Back in New York I searched for a local Physical Therapy place to resume my attempt at healing. It was my good fortune to find  All Sports Physical Therapy and a Physical Therapist named Cecilia Manubay. While the program that Cecilia introduced me to at All Sports superficially resembled  what I was doing in California, the difference was actually night and day. Under Cecilia's attentive guidance I began to experience improvement every week. Her massage skills alone set her apart from any other Physical Therapist I have encountered. In addition to her ability to find the tight spots, she regularly asks me for updates as to my progress in healing. She continually re-evaluates and refines my recovery program. The healing process is not always a linear advancement so Cecilia adds and subtracts exercises to address my current state.  At All Sports Physical Therapy I benefit from the continuity of having the same Physical Therapist (Cecilia) working with me session to session. By contrast, in California I was assigned a different therapist each time I came in. It was hit and miss. Often the person working with me did not know my original diagnosis or the history of my improvement and setbacks. Cecelia Manubay brings 20+ years of experience to the table. She is compassionate, with a bedside manner that is relaxed, good-natured, and reassuring.  All Sports Physical Therapy  provides a relaxed environment with caring knowledgeable professionals ready and eager to guide your physical healing process. I am so fortunate and happy to have found them. I highly recommend them.

I consider myself to be a very picky person when it comes to health care and I have nothing but…read moregood things to say about this place. I think I have worked with every staff member at this point and I can say that they are all, without exception, excellent. I noticed that very quickly after starting PT, my neck and shoulder pain improved dramatically. The exercises, manual therapy and stretches banished the intense and debilitating headaches I was getting as a result of my disc herniation and bulges. In the first few visits, I was able to stop taking the flexeril and massive amount of Alleve I had needed in order to function at work. (sorry to cut into your profit margin, Alleve execs!) I will always recommend physical therapy for chronic pain to anyone who will listen, since prior to coming here I had tried massage, topical creams and acupuncture (short term relief), chiropractic (made it worse), heat/cold (useless) and I even ended up in the ER one night due to a sudden severe headache and neck spasm. My continued use of over the counter pain killers like naproxen, Tylenol, Motrin and Advil had started causing stomach problems so I was happy to be able to relieve neck spasms with the exercises and stretches I learned here.

The therapists here are good (the only reason it's two stars), but the way they schedule is…read moreridiculous. The therapists have little time with you because they're bouncing back and forth between patients and that is when they HAVEN'T double-booked (which they call "accommodation" as though they asked you if it was alright to do).

TL;DR - these guys are fantastic, saved me from surgery and 6 months of rehab…read more Longer version: It feels weird to review a medical establishment like a pizzeria with those char and cupping pepperoni. Mmm. I could go for some Pizza. Anyway.. In 2020 I suffered a tear in my supraspinatus tendon. I did 6 months of physical therapy (at a different place) with no improvement, and the only improvement coming after a cortisone shot. A year later and I have another tear in the tendon, plus a slap tear and adhesive capsulitis. The doctor told me I needed surgery, and I asked about physical therapy. He responded to me by saying he didn't believe physical therapy is going to help, and it didn't help last time Boy was he wrong. My experience with physical therapy here was completely different. The team here is trained to another level, everyone is a Ph.D, but they're also incredibly engaged, pleasant, and supportive. They're genuinely nice people. They pushed me and got me to be functionally cured and saved me from 6 months to a year of recovery and rehab. Facilities: brand new, this is a new location and everything is shiny and brand new. Equipped with everything you would need for all kinds of exercises and therapy Administration: seamless - charge me automatically for my copay, bill the insurance, never had to worry about it Care and attitude: superb. Chris and Darren complemented each other and pushed me to where I needed to be, without getting me overzealous and injuring myself further. Lena and Ashley were sweethearts who really took care of me, and made me feel like a superstar every time I came round. Follow up care: These guys (with my blessing and explicit consent) opened a direct line of communication with my personal trainer and pilates instructor so that I can maintain the progress I've made and avoid injury in the future. I owe these guys a debt that I cannot properly articulate in words. And if I hadn't had a completely different experience with PT elsewhere, I wouldn't know to appreciate just how outstanding they are.

The care I received was distracted, unprofessional, unfocused and dangerous. . I kept saying I'm in…read morepain, kept communicating I can't do these exercises because I'm numb in my hands from nerve pain. My surgeon and doctor told me to run from this therapist and that they had no idea what they were doing to me. It felt like torture to be almost hospitalized in pain after every attempt to follow their plan. I wasn't supposed to me be lifting weights, twisting and working out when I can't feel my hands! Run from this place! The low review is for the front desk staff who are extremely rude, disrespectful, hung up on the phone on me, left me rude messages and no professionalism and never could spell my name right an kept calling me other peoples names.

Good Therapist, Astronomical & Unjustified Costs - Felt Gaslit by Billing…read more I put off going to physical therapy for a long time, primarily because I was worried about the cost. Everything I read online suggested sessions could run a couple of hundred dollars, which already felt like a significant expense. I finally decided to bite the bullet and specifically chose MSM because they were listed as in-network with my insurance, hoping this would make the costs more manageable. A friend of mine also referred me to the specific PT. In my initial (and naive) attempt to get better quickly, I actually scheduled and attended two sessions in the first week before receiving any bills. So so stupid. Let me start by saying that the actual physical therapist I saw was great. They were knowledgeable, listened to my concerns, and I felt the hands-on treatment during the session was helpful. I left the first appointment feeling cautiously optimistic about making progress. That optimism completely evaporated when I received the bill for my first one-hour visit. The total billed amount was a jaw-dropping $1,020.00. Yes, over ONE THOUSAND DOLLARS for a single hour of physical therapy. After the supposed "in-network discount," the amount I was actually responsible for (before insurance potentially paid anything) was still an outrageous $729.82. I looked at the initial breakdown in disbelief: $575.00 for CPT code 97161 ("low complexity evaluation") $295.00 for CPT code 97530 ("Therapeutic activities... each 15 minutes") $150.00 for CPT code 97140 ("Manual therapy techniques... each 15 minutes") Even with the "discount," $729.82 for one hour at an in-network provider is astronomical and feels completely out of line, especially for an evaluation coded as "low complexity." This is far beyond the "few hundred dollars" I had mentally prepared for. Now, I'm nervously waiting for the bill for that second session I attended, dreading how much more this initial attempt at PT is going to cost me. When I called MSM's billing department seeking clarification and questioning these exorbitant charges (perhaps I had purchased a bulk session bundle without realizing), the experience was deeply unpleasant. Instead of getting a clear explanation for the $1,020 base charge or the $729.82 "discounted" rate, I felt completely dismissed and frankly, gaslit. The representative was defensive, offered vague justifications, and made me feel like I was being unreasonable for questioning the bill. There was no transparency or willingness to explain how they arrived at such inflated figures for standard PT services. While I genuinely appreciated the therapist's skills, the billing practices here are unacceptable and feel predatory. The stress and frustration caused by this outrageous bill, coupled with the dismissive attitude from the billing department and the anxiety over the next bill, have completely negated any potential benefits from the therapy itself. Needless to say, I will not be returning to MSM. It's a shame because the therapist was great, but I cannot recommend a practice with such opaque and inflated billing. If you decide to go here, I strongly urge you to demand a detailed, written estimate of costs per CPT code BEFORE your appointment - and even then, be prepared for potential sticker shock. This experience was incredibly disappointing and financially stressful. I will be sharing this review with other runners and in all of my run club group chats. Tar & feather.

Worked with both Rob and Nicole, I must say my knee is much better. The front desk ran quick and…read moreefficiently, always kept me in the loop on what's going on with my insurance. Good thing about this clinic is that I get at least 30 minutes face to face with Nicole or Rob, so I get the attention that I need. Thank you guys! Highly recommended!

TL; DR -- scam artists or highly incompetent…read more The staff here was knowledgeable but very curt to the point of rudeness, as if they wanted to be anywhere else. After a chaotic experience getting paperwork set up, I had decided I would not be returning. A few months later I received an email saying my account was going into collections because the bill kept coming back undeliverable. A big surprise to me - especially since they hadn't bothered emailing to alert me. I asked why they hadn't and they claimed they had to go to zoc doc and ask for my contact info - they didn't have it... or so they say. I asked for a copy of my Patient Intake forms I had to fill out after my first visit - there at the top, my correct address and email (!!!). I compared the address to the one on the bill - whoever had entered my info had dropped the apartment number, clearly it was their issue. This whole place feels like a scam. I highly encourage you to seek treatment elsewhere.