I purchased a heating kit on Saturday, February 21 around 2:00 p.m. I was told I could return it…read morefor a full refund. I even called this morning (Monday) to confirm. Before noon, when I tried, I was told I could only get store credit. I don't even own a Hot Springs tub -- and I never will now. They also tried to tell me it was past 48 hours since I purchased it. I as I type this from home, it still isn't at the 48 hour mark. When I called I was asked if I used the kit -- of course I did. No stipulation was made regarding that, I was simply told I could return it for a full refund (no mention that it would be store credit). I will never step foot in that store again. Bad communications cost them a potential customer.

Hot Springs delivered a damaged hot tub while damaging my deck. At this time I requested a refund…read morewithin 24 hours or compensation for the deck damage and the hot tub fully repaired. IT'S BEEN TWO AND A HALF YEARS and I'm still battling for even my hot tub back with the damages repaired... First service manager, Neil Anderson, had me waiting for a year constantly having to check for an update while he contacted the insurance/ legal department. Then switched over to the second service manager, Brandon, who had my hot tub picked up for repair and talk of in store credit for the deck damage finally! At this point I just wanted it picked up and given a refund like I had been trying for since day one! Brandon was having the hot tub repaired while he contacted upper management to work toward a refund or at the very least in store credit. Now onto the third service manager, Ryan Poock, who called me wondering why my hot tub was even there!!!!!!!!! Explained this last week to him and now was declined any help or compensation in any form and the repairs are still not done! I am now waiting for a call back from a lawyer for legal advice. Dishonest company. SCAMMERS. Please be careful and choose ANY other company other than Hot Spring Spas.

There is no better place to get a pool or a hot tub! The showroom floor was spotless clean, plenty…read moreof room to walk around and look at the different options. They had a great selection on the floor to look at and were extremely knowledgeable about the products. Every question I asked was answered and answered honestly. After I made my purchase, my spa arrived sooner than I expected. The team that delivered it was extremely friendly, they were very delicate with the spa ensuring it was handled with care, and they made sure I knew everything about it before they left. And they offered to come back and help me if anything didn't go right during the first start up. I couldn't have asked for a better experience! Well done team! My spa is amazing and you all rock!

From the owner: More Splash For Your Cash…read more More Splash For Your Cash. Olson Pools & Spas has been serving the Hawley, Minn. area since 1976. When you want paradise at home, contact us for a delightful pool or spa system.We provide sales, service and parts for all your swimming pool needs. Whether an in-ground or above ground solutions works better for you, we can give you the quality products to make it work. Some of what we can do for you includes:* Swimming pools* Spas* Hot tubs* Saunas We also carry a large line of accessories, parts and chemicals. Please visit our showroom to see our large selection of products.Call today for more information on the backyard of your dreams.

This company's employees are fun to work with! Their options seem to be pleasing to meet…read moreeveryone's different needs.

I ordered my hot tub from there in sept. 2019 did not get it till dec. when told it would be 2…read moreweeks not so bad but the upgraded cover and ozone I prepaid $500.00 for I haven't got and they kept telling me it was because of covid and just delayed but now they will not return my calls because when I call The Dan guy I need to talk to is never there, Love my tub but now wish I had gone somewhere else to buy it, just printed out the court papers to get my 500 back. WOULD NOT RECOMEND GIVING THEM $ TILL YOU GET THE PRODUCT!!

WARNING do not HIRE! I am a general contractor and I hired Jan to fix 3 tubs in a multi family…read morebuilding that I had just built. He showed up fairly soon after getting in touch with him but then it went downhill from there. He "fixed" the three tubs in 2 hours and wanted a check immediately for more than what was quoted, almost $1,000. Come to find out he cashed it before he left town. Within 48 hrs two of the tubs cracked worse than before and I have spent 6 months trying to get him back to fix it. He calls or texts once in a while and then realizes it is warranty work and he ghosts me again. I would never, ever let him on a jobsite again or recommend anyone to hire him. I have finally decided the $1,000 is gone and it's not worth chasing after him anymore. He was also featured on Valley News for being a disreputable contractor.

Our experience was great it was much cheaper and even though my wife was skeptical due to the…read moreresponses on the website we were both happy in the end other than the fact that they did have to reschedule due to weather but all and all it was a great experience and it kept some much needed money in my pocket so from my family to your's thank you so much

I had them come out and tear out our old landscaping around the house. They regraded and installed…read morea native plant design around my property. Did an awesome job! Neighbors complement the work the work they did and I've already referred them to friends/family!

From the owner: Northern Roots Landscaping | Sustainable Landscapes, Rooted in Nature |…read more We revive ecosystems, not just yards! Specializing in native plant designs, drought-resistant xeriscaping, and prairie restoration, Northern Roots crafts landscapes that thrive naturally. By ditching chemicals and embracing organic practices, we create lush, low-maintenance spaces that save water, support pollinators, and restore local heritage. Perfect for eco-conscious homes, businesses, and community projects—because beauty should benefit the planet, too. Transform your space into a sanctuary that grows with purpose.