This is hands down the most appalling hotel experience I've ever had -- and I've travelled extensively around the world.
The staff couldn't care less. No apology, no empathy, just complete indifference.
The shower was completely blocked, wouldn't drain at all. I called to complain, they said they'd fix it -- showed up the next day and did absolutely nothing. Problem remained exactly the same.
Now I'm trying to get a refund and, surprise surprise, they're completely ignoring me. They clearly don't give a damn about their guests once they've got your money.
I'll be filing a formal complaint with the ACCC because this is unacceptable.
If you're reading this, do yourself a favour and STAY AWAY. This place is a total joke.
If your reading this and stayed at this hole we were in room 7
https://youtube.com/shorts/O-NRm0goxJA?si=yiLmSwkWxV6nFwmz read more