My family (parents and grandparents) have been customers of this garage for decades. Instead of going to my normal inspection station, I decided to give this place a try.
When I arrived in the morning, a man standing randomly within the garage first ignored me. After a few moments, he walked up to me and said "cards" and extended his hand. No other words were exchanged. After realizing he was asking for my proof of insurance and registration, I gave him the documents. Then he said: where are the keys?" I handed him the keys and he walked off. No sooner did I realize he was gone, I realized my car was also gone. For about 5 minutes I was seriously concerned that some random person may have just stolen my car.
Eventually, after returning from what must have been a test drive (didn't realize that was normal practice) the inspection began.
Communication was nonexistent until the owner told me that I would need 4 new rotors and brake pads. The grand total was quoted as being $381. I knew for a fact that the rotors were passable, so I asked to take a look. The mechanic that inspected my car showed me the rear brake pads, which I agreed needed changing. He then showed me the rotors and said: "the rotors are definately passable".
When I returned to the waiting area, I asked the owner how long it would take if I did get everything replaced and if I would need to have someone pick me up. He responded by telling me he had already ordered the parts and that they would be delivered within the hour.
So while the service was timely, I am annoyed that I was given two different stories and pressured into paying for repairs the person conducting my inspection said I didn't need. This may have been a fluke attributable to poor communication, but next year, I wil definately go back to my normal guy. read more
