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Browns Auto Body Werks

4.3 (7 reviews)
Closed • 8:00 am - 5:00 pm

Services - Browns Auto Body Werks

Bumper repair

Auto frame testing

Auto maintenance

4 More Services

Auto repairs

Auto steering and suspension repair

Routine automotive maintenance

Rear-end damage

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Hampden Automotive

Hampden Automotive

(7 reviews)

Got my car serviced a little bit ago. I got an oil change and new brakes were needed. They didn't…read morepush for things I didn't need and helped me decide what was best for my situation. They give you a cash discount, so highly recommend saving cash to save a few bucks!

My car broke down about a year ago with a broken throttle position sensor, so I decided to take it…read morehere for an emergency repair, as I did not feel safe driving it to my primary mechanic. I was charged $550 for the installation of a $75 part at AutoZone, and they performed additional labor on my car that I informed them to only do if the check engine light remained on - which I am certain it did not, but they performed and charged me for the labor anyways. I asked my primary mechanic to take a look at it after my check engine light came on again just last week for the same issue and he said they did a poor job replacing and installing it and the job shouldn't have costed more than $150. For some reason, I decided to go back a few months after I got maintenance from them to get a quote for a state-mandated inspection at Hampden Automotive, and they ended up quoting me $2,000 and charging me nearly $60 simply for the quote. I was absolutely shocked at the quote and took it to my primary mechanic, who charged me $600 for the exact same repairs that Hampden Automotive told me were needed. Long story short: if you go here, expect to pay 4 times the market rate and to get poor assistance with your repairs.

Dove's Auto Repair

Dove's Auto Repair

(9 reviews)

Worst auto service I ever experienced! Never again! My experience with Dove's Auto Repair was…read moreincredibly incompetent mechanics. For my November 2024 inspection, Dove's Auto Repair installed an invalid inspection sticker - expiration dated November 2026! It was installed right next to the Emissions sticker on the same windshield which has a November 2025 expiration date. Wow! Couldn't the Dove's Auto Repair mechanic see that? They also mounted a tire incorrectly (backwards) while losing a lug nut - replacing it with an impromptu and incorrectly sized lug nut, while breaking my windshield washer reservoir trying to replace a crankshaft sensor. They admitted to breaking the windshield reservoir after charging me to fix the problem they created. They also charged me for services they did not provide. These crazy jerks lied to me and told me I needed a whole new exhaust system in order to pass my 2025 inspection. They screwed everything up and I had to have another service garage correct all of their problems. Total waste of money with these a-holes! All of this was totally avoidable had they behaved in a professional manner. Fred Kerstetter exhibits the worst business acumen I've ever seen and it is totally embarrassing (ignorant ole Freddy boy doesn't even know what the word "acumen" means)! He's a total lying prick. Jesse is worse than Freddy boy. You can't trust these guys! The best thing that came out of this was that I found competent and truly qualified ASE certified mechanics to replace ever having to come back to this trainwreck of a disaster known as Dove's Auto Repair.

Took our 2015 Ford F150 to this shop in Dec 2023 to have ABS modular replaced and inspections done…read more Shop ordered the wrong part and prolonged fixing it for an additional month and cost increased $1000. Then when the part was finally installed, and they took it on a test drive to reset the computer, a radiator hose blew off and according to them had to tow it back to the shop on a Friday. He also blamed us for this hose popping off. Mind you, we hadnt had the vehicle in almost 2 months and was operating fine when we dropped it off. Monday morning went into the shop to find out if any damage had been done to the engine the lead technician "Jesse" was incredibly rude. He actually turned away and stopped talking to me when I was inquiring about my truck. Got a call in the afternoon the truck was done with NO details. When I went into to pick it up, the cost went from 2200.00 to over 3600.00 and was told they had to "drive it around for hours to reset the computer" and that is was a major inconvenience. However, taking my money was not an inconvenience. Once I got the truck home, there was NO radiator fluid anywhere under the hood to indicate a hose popped off. Was charged for tow, radiator fluid, and hours of "inconvenience" apparently. There tech also stated he would not inspect it over a worn seat (next year) but stated they dont check hoses and belts if they dont touch it. In less than 6 months we have spent almost $6000.00 at this shop for work between two vehicles. We will NEVER return to the shop and will never spend another dime here. The lead tech "Jesse" was absolutely rude when we asked questions and he responded with either raising his voice or not talking to us at all. Worse customer service I have experienced in this area in a long time. At least if you're going to charge an insane amount, have some compassion and empathy and answer your customers questions.

Browns Auto Body Werks - bodyshops - Updated May 2026

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