"Hey Brad, we rented from you guys back in April (25th) for the full day and had a bad experience when your boat broke down around 1:15 pm and we had to swim it to the dock at the GA Power beach. Mark returned our money was very apologetic and courteous. Decided to give ya'll a second try today (July 19th) and I am absolutely astonished at how bad your employees handled today. I reached out to Mark Ware on Tuesday July 14th and asked if you guys had availability for the following Saturday the 18th. He replied that no you didn't, but you did have one available for Sunday the 19th (today). Reserved that with him Wednesday and gave my Credit Card information to Daniel over the phone at 2:50 pm to reserve the boat. Texted Mark this morning to tell him we were on our way to Berry's boat dock. Got a response after we had been sitting there waiting on someone to show up at 9:56 this morning stating "I'm at the fire department today I tried to call Daniel Yancy to make sure he is coming". I asked him for Daniel's number and got no response. Luckily Berry the dock owner had your mechanic's number (Shane) and called him to reach out since Mark wouldn't give me Daniels number to contact him to find out what was going on. I spoke to Shane Plunkett on the phone and he stated Daniel said I NEVER GAVE HIM CREDIT CARD INFORMATION TO RESERVE THE BOAT AND THERE WAS NO BOAT AVAILABLE. Berry had to relay this information to me through Shane, NONE of your employees would talk to me and explain whatever happened. Does Berry work for you? Or do Shane Plunkett, Mark Ware and Daniel Yancy work for you, because they definitely dropped the ball today. Your employees did a piss poor job of arranging this rental and following through with a boat rental I have in text message (screenshots attached) that we reserved and in fact gave Daniel my information over the phone to reserve it. To my understanding you are on vacation at the moment according to Berry, your employees will run your business into the ground before you get back at this rate. My parents drove down from Charlotte, NC to specifically join us today on Lake Jackson. That's a 4.5 hour loss, an hour loss waiting on your non-existent employees at Berry's and honestly a day wasted. I am severely disappointed in Jackson Lake Marine and hope nobody else rents from you with customer service like this." I have yet to receive any explanation from this company. read more

I dropped my jet skis off on June 4th and it is now August 22nd and I still haven't gotten them back. I was quoted 2 weeks when I dropped them off and it's now been almost 3 months and I'm still being charged $300 and they told me they can't fix it. By far the worst experience I have ever had at any Marina I've ever been to. I only got to ride once the entire summer and the riding season is coming to a close. read more