I went to Jackson Hewitt in early 2020 to do my 2019 taxes. I was given wringy info about my solar rebate. I was told they had to be pd off, could be 20 yes. Later found out should get it when installed. It only did I pay their fee but I had to pay a lot of taxes too, when I should have gotten a refund. I tried all thru 2020 & 2021ti get them to respond to me. I finally had a different cpa fix my 2019 return, got refund from IRS - Sept 2021. Made appt at Jackson early 2022 to get my fees back. Told no since I went to different cpa. I didn't stop there, finally got mgr to put in refund but refused to give me extra $100 I pd to have return fixed. When I called to see where CK was, I was told,'i know who you are', in an annoyed way. Didn't they tell you would take 12 wks, no I was told 1 month. Finally got in March --- don't trust their preparers and they were rude.
Sharon Anderson, Clovis, Ca read more