I cannot put into words how pleased I am with the outcome of Dr. Pittman's work on two crowns for…read moreimplants I have had for many, many months. His care (and his assistant, Allie) was above and beyond. Thank you for your superb dentistry!

Not accepting new patients and if you want an appointment it's 2+ months out. My opinion if you…read morearen't accepting new patients note that on your ad

Back tooth, went in for a simple cavity ended up with the root canal because they botched it up had…read moreto have it capped. Then they tried to tell me that the tooth next to also had a cavity. I went to two other dentist and they said absolutely not do not go to this place. Terrible.!!

I always have the best experience here! Exceptional care, and everyone is SO nice. I have never…read moreliked going to the dentist so I am so thankful to have found an office I'm happy coming to with a team I really trust. I always look forward to chatting with my hygienist Allison :)

Overall, the office staff was friendly, and the care I received was fine. I had a cleaning and a…read moremolar crown put in. The cleaning was as good as anywhere else. The crown was okay. Not super thrilled with the quality (after a few months, it still doesn't feel "natural" like some of the better crowns I've had), but functionally it gets the job done. My big gripe here is with their billing and their inability or willingness to hold themselves accountable for unacceptable billing practices. They gave me a "good faith estimate" on my crown that I paid up front, having already had all of my insurance information, but apparently quoted me as though I were in-network when they knew I was not (their words). I agreed to the work thinking it would cost around $900. (Paid in advance of service.) A few weeks after my crown, I got a bill for over $800. Turns out I was NOT in-network. When I discovered this and confronted the office manager with the information, I just received excuses: "it's not our fault you didn't know you were out-of-network", "we only gave you an estimate", "we made no mistakes", etc. Clearly mistakes were made. I was billed nearly double what they said it would cost when I agreed to the service and they refused to take any accountability. I would obviously have shopped around before agreeing to almost double that initial quote if I had known in advance it would be that expensive. After my initial discussion with the office manager, I was told she would call back about my proposed resolution. I've called back twice since, and have not been able to get ahold of her. This has ultimately led to me filing a complaint with the Tennessee Department of Commerce and Insurance. Will update this review with a resolution.

What a great experience! I never write reviews but I feel this was warranted. Back story, I am very…read morenervous about going to the dentist and haven't been in years. From the moment I walked in, the front desk person was super helpful and very cheerful. I didn't have to wait long at all. I'm just sad I can't remember everyone's names. The hygienist was so very nice and really made me feel comfortable. I shake a little and she didn't make me feel weird about it at all. She had great conversations, which took my mind off being nervous and it helped so much. Also she was super knowledgeable and explained everything each step of the way in depth. I also really loved the doctor. He Just had an ease about him and explained everything with no judgement. And Answered all my questions. I even thought the girls as I was checking out were super friendly and seemed actually happy to be at their job. Nowadays that's very rare. Again overall awesome experience. I will absolutely be suggesting to others. Thank you guys!

My wife and I have been going here for 3 years now and they do a great job. it's clean, friendly,…read moreup to date, and they take great care of you.

Do not go here they gave me a root canal without my consent and told me I owned 800 dollars I cried…read moreat the front desk saying I was never told that please tell me where I signed off on that front desk lady was so rude! They still to this day will not provided any signed documents or anything stating a root canal! They will steal your money here!!!

Excellent and thorough cleaning by Sam! Parking is right…read morenext door and they got me in short notice. Thank you, I will return.

I called in, a sweet human answered the phone. I scheduled an appointment…read more Went in, it was great! Sam cleaned my teeth, and she was the absolute BEST! Saw Dr.Scott (is a dentist a doctor? maybe, idk they say so, let's not get in the academia conversation here of what degree makes you what) So, Dr.Scott was great (he has great teeth too), went in for a few fillings, and he was like Yanni playing 6 keyboards. He has been doing this shit for a min! Some may say he's quick cause he wanna see more people in the day, and maybe that's right. But im ok with having someone in and out of my mouth QUICKLY! And he's good at that. And he does a great job. The ambiance in the clinic is great, music taste differs, but it's not a night club! Also, Hannah over the phone was great when i had questions. Thx Hannah. One thing i would change is have doors to where you are being examined/treated/being gagged, i would like more privacy usually! One one more thing, they send you a SHIT TON of emails to put a review, like i had to push the "unsubscribe" button. Should have gave them the other email.

I recently had my first visit at Dental Haus Germantown and I was very impressed. The staff was…read morevery friendly and the office was so pristine. My hygienist was so kind and detail oriented. She made sure I was comfortable and checked-in often. Dr. Correll is super friendly and welcoming. He did a thorough exam, and took time to explain what he was seeing. He made sure I was comfortable with his recommendations and I did not feel rushed. I am looking forward to my next visit.

I had a very disappointing experience with this practice. From my initial visit, I did not feel…read moreheard as a patient, despite clearly explaining that I already had a treatment plan I wanted to follow. I was encouraged to pursue a different plan with the promise of discounts, which ultimately were not honored. A week after my cleaning, I reached out to reschedule an appointment and was only then informed--without any prior communication--that the doctor had decided to refer part of my case out. There was no call, email, or referral provided until I asked. When I raised concerns about this lack of communication, they were dismissed. During my procedure, the doctor was rushed and inattentive. I was visibly uncomfortable at multiple points, but no effort was made to check on me or adjust the procedure. The treatment was left incomplete, and I was told to return if it needed further adjustment. The following day, I contacted the office because the work did not feel right and requested an adjustment, but I was unable to get support. Shortly after, the crown cracked while I was eating. Since then, I have made multiple attempts to contact the office and have received no response. Overall, this experience reflected poor communication, lack of follow-through, and concerning patient care. I would recommend others proceed with caution.

I have submitted a malpractice claim to the state of Tennessee against Dr. Kellum for the…read moredestruction of TWO of my teeth. My assumption is he knows someone on the board because this entire situation is completely unacceptable and I am the one who has had to pay for it and will never have my natural smile again because of Dr. Kellums negligence. For some strange reason.... My google reviews don't seem to get posted as it never tallies. So it seems they are being removed to maintain an inaccurate image. Buckle up. It's a long story. And I am writing this because Dr. Kellum decided he would take zero responsibility for his actions or make any effort to rectify the situation. On October 2022, I had an old bonding replaced (discolored over time) on a FRONT tooth by Dr. Kellum. The bonding was initially placed by a dentist in Connecticut when I was in MIDDLE SCHOOL (somewhere between 2005-2008) to enlarge a congenitally small tooth and balance my smile. This tooth was 100% healthy at both of these visits as my records will show. I have gone my entire life up until now with no issues with this tooth or the PROPERLY placed bonding from the dentist in Connecticut. For reference, I am almost 30 now. I went back for my 6 month cleaning to the Germantown Dental office in March of 2023. Dr. Kellum confirmed my teeth were healthy via x-ray. Because decay takes time and I assumed a professional did their job correctly, I did not have any concerns at that visit. I am not a dentist, so I was not aware that the bonding was not sealed properly. One would think the professional would be the one to pick up on that, even at a subsequent 6 month routine checkup. In February 2024, I had x-rays done at a new dentist in Knoxville where they explicitly told me that the bonding placed by Dr. Kellum was not sealed properly near my gum and it allowed bacteria to seep in between the bonding and my tooth, causing $650 to fix, not to mention I NO LONGER HAVE MY NATURAL TOOTH ANYMORE AND I NEVER WILL AGAIN BECAUSE OF DR. KELLUM'S NEGLIGENCE. Not only was that tooth destroyed, the tooth next to it had started to decay already as well. They documented this with many photos of the bonding before its removal and the damage underneath as well as x-rays. I contacted Germantown Dental about the issue before contacting the state and they acknowledged that they did in fact place the bonding, but denied that there was any negligence and brushed me off completely. They also said that since I did not follow up with a concern sooner, it was out of their hands. (mind you I moved almost a year ago now). After I said I was taking this to the state, my phone calls would no longer go through from my personal number (they blocked me) and my emails suddenly went unanswered. Using a different number, I called in to request my medical records (the call went through) because it is my legal right to obtain them. The staff miraculously called back my personal number and bluntly said "yeah we already sent that" and hung up. Then I was told that I could not get my written record, only my x-rays. So not only did I pay $113 to Dr. Kellum for the faulty bonding (and $650 to fix his negligence), I now have permanent damage of two teeth, so bad that one needed a crown and my smile is impaired for the rest of my life. I sit here writing this on week two of my temporary crown after just having gone through malpractice training myself. Dr. Kellum is claiming that I accumulated that much damage coincidentally in the area of the bonding placement from March 2023 (declared healthy by Kellum) through February 2024. It seems pretty clear to me the reason why this happened..... To deny it is irresponsible and perpetuates my concern that other people are going to trust you to work on their teeth. This type of negligence and denial should not have been taken as lightly as you have taken it, Dr. Kellum. You should really treat your patients with a little bit more respect, instead of just a business transaction or a potential lawsuit.

If you're like me and you're scouring the internet trying to find a good place to get your teeth…read morecleaned look no further! I was putting off getting my teeth cleaned to not be judged for putting off getting my teeth cleaned lol! And they did not once make me feel bad about it, they just educated on future dental care, which was really wonderful. Carly was so kind and cleaned my teeth with care! I'm so happy I found the right dentist on the first try!! If you're putting off getting your teeth cleaned just go here you won't regret it!

I recently had my 8 upper veneers done by Dr. Nabors and I couldn't recommend a cosmetic dentist…read moreenough! Dr. Nabors is the kindest, most professional, and talented dentst I've seen. Every step of the process was seamless and well managed. His team was incredibly nice, efficient, and knowledgeable - they even offered to pick me up from the airport when I came for my first appointment and gave me restaurant/hotel recommendations (I flew into Nashville for his services)! He was able to conduct my consult virtually and made me feel at ease in every part of the process. I came to him because I had a huge insecurity about my two front teeth which had old veneers that were too large and discolored compared to the rest of my surrounding teeth in different lighting. He presented me with several different use cases and ideas for enhancing my smile to look more natural and balanced. I couldn't be more pleased with the results!

I was disappointed in the care I received. The assistant and dentist were both aloof, heavy handed…read moreand uncaring. Rude, to be honest, as they literally talked about me during the procedure as if they didn't care I could hear them. I thought this high-priced practice would be more attentive and interested in the care of their patients. The office staff also dropped the ball on insurance and two months later just discovered it was never submitted as promised. My crown is fine to date, but I feel I have had good crowns from much more caring and supportive professionals at more reasonable prices.

I really wanted to like this place. The hygienists are incredible and super friendly. The office is…read morevery clean and the rooms have big windows and there are TVs on the ceiling so you always have something to look at while you're getting your work done. Because the hygienists are so wonderful, I'm rating this 2 stars instead of 1. I cannot rate this place highly because I had an awful experience with Dr White. I had a cavity taken care of that required me to come back 3 times. I kept experiencing pain while biting weeks after it was done. On my last return visit she wildly started drilling and filing down neighboring teeth without any numbing whatsoever. She didn't care that I kept wincing. She "joked" that she didn't want to see me again for this tooth. Gladly! I'm never coming back and I'm having it fixed by a proper dentist. Avoid this place!

Dr. Steve Hernandez is an excellent dentist and a great guy. I have moved out of the area and miss…read morethe excellent care of the staff and Dr. Hernandez.

Dr. PeyRay and his entire staff are so wonderful. Full bottom implant and they made the journey a…read morebreeze. My smile is now absolutely beautiful!! No more pain!! Incredibly happy!!

I recently moved to TN from MN where I had implants done. The screws that held my bottom…read moreprosthesis in place continued to break over a two-year period. I returned to MN 6 times having been told each time the problem was fixed - but it was NOT. Completely frustrated and hopeless, I found My New Smile Dental. I made my first appointment in August, and by October, I had picked up my final teeth. No more broken screws, they fit perfectly and look stunning. Every visit (a total of 4) to the office was friendly, professional, and most of all personal. Dr. Peyray even took me back to meet the people that made my teeth and I was able to thank them personally for doing such a fine job. My sincere thanks go to My New Smile Dental and their cute little puppy.