o would give them a -10 they are horrible, rude The damage to the car Made threats This company is so bad it needs to be shut down! read more

worst company, they scream at your through the phone and then then hang up on you. you makes appointments to get your vehicle and then just don't show up read more

Made appointment for 10am to retrieve items from my wrecked car had to reschedule doctors appointment it's now 1016 said they on the way will see if and when they show up! Now 1025 just shows they don't care about customers wouldn't advise doing business with this company ther are plenty of reputable and cheaper towing services in Abilene finally at 1032 they decided to show up read more

They are the most ignorant, uneducated, and unprofessional people. No manner, no common sense. My spouse was having a medical problem, and that's why we parked outside for 10 minutes, and they didn't even try to listen to us. Started cussing at my spouse for no reason. Stay away from this business. Don't waste your time. read more

They obviously have no idea how to tow an AWD vehicle. They used a wheel lift to tow an awd grand cherokee srt. When I called them out on it they decided to "help me out" and drop the vehicle where he stopped instead of at the yard. They then proceed to tell me that this "wasn't their first rodeo" and that was how they always tow an awd. Well then they have no business at a rodeo and should stay off the horse. There is obviously a reason why they have such a poor rating. read more

If I could rate this at 0 stars then I would. My Aunt was in a car accident on wednesday and this company had towed her car. Insurance has been trying to get ahold of them since then. They claim insurance hasn't called when that is not the case. We have been calling everyday to get the car picked up and they refuse to answer the phone. We got someone to answer on friday at 4pm and he said "Well we get a lot of spam calls" to justify not answering the insurance company and then says "Well, we close at 5 so there's nothing i can do today" which is just ridiculous. We finally got them to answer today (5 days later) and the man who answered was VERY rude and unprofessional. My Aunt has her insurance company on my line while we have Jack's Towing on her phone and as my aunt is once again trying to explain the situation he cuts her off and says "Are you just calling to argue?!" this whole experience has been awful. This is the worst tow truck company i have ever had to deal with. They are overpriced and rude. read more

Horrible my mom got her car towed at late at night and the person wouldn't let her talk ànd was very rude and loud its is also very overpriced and they didnt even notice us it really deserves 0 stars for all of this! read more

If I could give 0 stars I would. This company is struggling and it shows. The "prices" are highway robbery and I can't imagine that it is legal. I pray no one has to cross paths with them. read more

Not only did they tow my vehicle(even with appropriate parking pass) just minutes before they closed and would force me to pay a overnight fee the next day. The parking permit was clearly in my car when i recieved my car and to find that my door handle was broken. Im so upset with this business all i could do was pay and leave. It was a horrible experience. I cant even open my car door with having to crawl through the passenger side. Of course this company wont take ownership of that read more

Jack's Towing & Recovery - Heres what they broke off my car - Towing Near Me - Abilene, Texas

I wish there was a 0 Star option, this towing company takes advantage of towing any car that can, any loopholes they can take advantage of. No integrity what so ever, I paid for a spot in my parking spot but since I didn't have a "STICKER" they towed it anyways in the middle of the night, and to top it off they are charging an arm and leg to get it back. There are so many better options for towing in abilene much rather go through them. read more

tow truck towed my car from apartments when dropping off a friend wasn't even parked there for 2 minutes. Jacks Towing is trash and have horrible people that work there read more

I can't rate them any lower. The driver that I had to deal with was extremely rude. He wouldn't let me talk and he called me a liar. Worst company ever. read more

Ridiculously overpriced, "lost" property from towed vehicle, aggressive and combative owner. What else is there to say other than Its clear why their business isn't listed on Google anymore, I am sure the reviews there were terrible, as they should be. I would recommend literally pushing your car home before calling Jacks Towing! One star because zero isn't an option. read more

This company is ruthless. They are in a small town going to any places They can find cars and they are towing them charging people the maximum amount everyone in Abilene have a problem with this company. Anyone who has came across this company have a problem with them. They are very ruthless they hang up in your face they don't have great communication skills, all they care about is money we need this company removed out of Abilene. They are a bad stain on the name. We need this company out of Abilene leave. There are other tow truck companies in this city that are doing a great job and treating people like humans and not praying on innocent people who don't have money to give them. This is one of the companies that just need to leave. read more

shitty service guy was very rude and over priced neeed to do better Jacks when I asked them about who called them ignored my questions 2/10

I can not even give these guys a star. My son came home from college late at night. All the guest parking was full, so he found an empty spot. Within 3 hrs his truck was towed by these guys. No warning nothing, mind you there are no towing signs. When I called the kid who answered the phone was so disrespectful. Rude to say the least, I would be embarrassed as a company to have my staff talk to someone the way I was talked to. $300 later I got my sons truck back. Right before Christmas, these guys are ruthless. They take advantage of people. read more

Needs a "0" rating. Jacks Towing just screwed over a world-class track star from a college in town who was away representing our city, college, and country at a track meet in another country. The Mesquite Square apartments just put in a new law about parking. This athlete just got into town to pick up his "new parking permit" but arrived when the office was closed. As he is heading to go move his car, Jack's Towing in backing up to tow his vehicle. He runs to the vehicles and explained that he just got into town and was trying to get his permit. They are closed. I was coming over to move it. Let me go get my keys and come move it please. The worker for Jack's Towing said: Ok, no problem. While the athlete went to his upstairs apartment, the worker took off with the vehicle. Just like that. It's going to cost him $300 to get the car back. I'm not sure what kind of business Jack's Towing and Mesquite Square Apartments have going. The athlete mentioned that the worker smelled like he had been drinking. There is something not right about this kind of business dealings in Abilene. Jack's Towing may be good at coming to your aid, I'm thankful for that. But don't turn your back on them when they are trying to make a buck. NO integrity here on someone's part. read more

Jack's Towing & Recovery - on McGee Street. Be very careful dealing with these guys. - Towing Near Me - Abilene, Texas

I would give them a 0 star rating if possible. Worst customer service I have ever dealt with for any company. Hard to get on the phone and when you do you have to deal with his horrible attitude. My bike was there because of an accident and insurance claim. They would not release it to me. It was there for over a month and they threatened to auction it off. Do NOT deal with Jack's Towing if at all possible. Worst company to deal with. read more

Had an awesome driver come to our aid. We were trapped in flash flooding and he pulled us out - no charge. What a blessing. I didn't get his name but I am thankful for his kindness. It was a joy to be exposed to someone so selfless. Thank you read more

The owner of the company never contacted me until a week after my impounded car sold. He messaged me on Facebook and asked for my keys? I read the law. I don't believe their efforts are within the Texas statute. They could have been reasonable and let me know my car was impounded? Lowlife business in my opinion. Karma read more

My truck was towed by this company(rightfully so) BUT the person who towed it told us the wrong address to pick it up from. When we realized we went to the wrong one we called and they told me we had 20 minutes to get there before they "get rid of my truck". we finally get the the right place and the sign on the front lists the prices for the service( none were even remotely expensive) and that they take card, BUT we were told it was $300 and that it had to be all cash. The owner of this place is dirty and a thief. i DO NOT recommend to anyone. read more

Jack's Towing & Recovery - cost of services - Towing Near Me - Abilene, Texas

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Our driver Tyler was going to tow my boyfriend's car when we realized what was happening. We rushed over and he DEMANDED we pay a drop fee even though the car was not hooked up to the tow truck in any manner AKA illegal in Texas. Said he needed $125, my boyfriend handed him $120 and he hoped in his tow truck as fast as he could and sped away. Didn't leave receipt, phone number, anything. Probably ran away so quickly because he knows what he did was theft... read more

Absolutely the definition of highway robbery here!!! I Bought a new car and I couldn't get my parking permit off the old car to put on the new car to park in the covered parking at my apartment complex (it just ripped to shreds) I was going to call the office first thing this morning for a new parking permit. This company towed my car with paper plates after one night! No warning or nothing, and now they want $317 to get it out after only having it for less than 6 hours!!! Piss poor business practice and highway robbery..... stay away from this company!!!! read more

This is ridiculous. To have to spend either $184 cold hard cash or $200 in debit/credit just to have my car removed after being towed without my knowledge or with any warning out of the parking lot where my apartment complex is at is ridiculous. Let alone the person on the line is extremely rude and they take an extremely long time to have someone come unlock the gate. read more

Haven't used them but they tailgated me and a couple other drivers with their flatbed, then cut us all off to get on the highway while kicking up rocks and dirt at the cars behind them. Seem careless and unprofessional read more

This towing company is bullshit!! They are very rude and not understanding! My truck got towed without warning. They charged $300 to get it out and it was just parked in a park lot that the business wasn't even open. Also I now have a completely flat tire from when I picked it up. They are very sketchy and it just work out of a little shack. DO NOT USE THEM!! They are robbing people of their money and they don't care at all!! read more

This company preys on people at a empty parking lot and waits for them to go in side other businesses to tow them and then charges 300+ for the towing impound fee read more

I got a notice that my car had been towed. I called to pick it up he said it would be 2 hours before he could get here. The sign says they have 1 hour to release the car. I have been sitting in front of his shack for an hour. This place is the worst I give it the worst review possible. I'm making a formal complaint and calling the better business BBB. It's a shame they have the power to screw people over. read more

I'm a disabled vet and my mother is also disabled in a wheelchair. Called jacks on 10/02/2022 at 8:45pm. So they can come to timber ridge apartments to tow a non- handicap person from our handicap spot. Waited a hour no one came. Called back was told he was the only driver and would be here soon. 6:30 am still no tow truck. Even when their place is only a couple miles from where I live. Had to have my son come to help get his grandmother and her wheelchair in the house and come back to the far place I had to park to help. It bad enough that someone would take a handicap person parking when not handicap. But not to have the people that are responsible for fixing the problem never show up. That's bad business. Jacks towing is the worst. Called them back again at 6:45am no one picked up. Right after they called me back. The guy I talked to was the same I talked to the night before. After I was told that he was the only one working he told me he sent the job out and does not know why the other guy had not come. So if he was the only one working why am I waiting on another driver that never showed. When I asked he said he remembered talking to me the night before and stated I told you I'm the one working so what do you want me to do about this non-handicap car parked illegally in your spot. He was very rude. An gave so much aditude I had to hang up. Don't use these guys they are worthless. If I could give 0 stars I would and from. The other reviews here I can see a lot of the same.​ read more

I was visiting my sisters apartment for the night I had my car parked in an unmarked spot it was not reserved for the company they towed my car I called when I got to the tow yard it took them 30 minutes to get here and the guy that serviced me had and attitude like he didn't want to be at work from the beginning to the end of the call!! read more

tonight I witnessed the to truck driver hurass this guy for letting people know that the parking lot they were going to park in was a no parking zone after business hours and while he was hurassing this guy he kept talking about how he owned the property and that the guy was trespassing when their were no signs saying so if I could give them a no star rating then I would but the gentleman was just informing the signs that were posted literally a day ago so people would know not to park their anymore on top of everything the guy who was harassing the person kept saying that he would fight the guy as he recorded the gentleman who was just trying to help our fellow citizens who dident know and thing better on top of everything all the signs are posted where they can't be seam unless you walk up to them all this company is trying to do in make a quick buck on other peoples misfortune they should be shut down in my opinion because if it was me who was getting recorded and told I can't step in the property by someone other then the owner of said property I would of with out hesitation beat the breaks off of the guy and let the world know that they are not worth the time read more

Polite, understanding, very professional. Quay made a tough situation easy to deal with, thank you.

If I could give this man 0 stars I would. Not only does he work out of a sketchy place that's smaller than a literal shack, he's rude and inconsiderate. He towed my car on a friday afternoon, without a warning, from the apartment complex he lives at. Then, he made me pay $300 to get it back, after making me wait 3 hours. If you ever have the unfortunate luck of having to deal with them, good luck and get an attorney. read more

I will never use this towing company. Every time I give them a call, because of a car parked where they shouldn't be. They are the designated tow company for the area. These people always have some excuse of why they can't get to it. They are either lazy or stupid haven't figured it out yet. NEVER USE THIS COMPANY!!!!!!!! read more

If I could do 0, I would do 0. An absolute scam of a business. No notification that it was taken. No way of knowing it was towed. They make you pay $300 and only cash. This is 2021 where businesses use credit. when the owner needs to make an extra buck they just go a tow random cars and charge an unreasonable amount. read more

Very incompetent business. Took my truck from Willowcrest Apartments when I had a sticker on the front for a parking pass.

This company is classless. They were so rude on the phone when I had simple questions following my friends car getting towed. Tyler, one of the employees straight up laughed when I asked questions about why my car was towed. This company should never be used and they such a rip off. The worst part is towing cars in the middle of a pandemic across the world when people are losing their jobs and not getting paid. $300 for parking in a spot for 45 minutes that wasn't COVERED parking in an apartment complex. read more

Got my truck towed from the complex I live at, getting charged 200 to get it out, which is weird because then guy hasnt towed any other vehicles from that complex, and now he has us waiting near a hour at his gate. The moment the apartment complex opens up, they will be hearing about this situation and hopefully will talk to this guy on why he isnt towing anyone who doesn't live at the complexes but has no problem taking residential cars And on top of all this he forgot his key to his lot. read more

I pray that No one has their car towed through this company. They will charge ridiculous amounts to get you car out. Say $700 They also destroyed my car in the process. The owner only cares about getting you car title. I don't even eant to give them 1 star. But have to for it to post. read more

Outrageous Towing Prices. Worst Customer Service I've Ever Experienced. Try anywhere else but do not try this place