I e-mailed the e-mail address posted on the door during the COVID closure, and it took a little while, but someone got back to me to let me know they were open, what their temporary hours were, and that they could make the repair. I had included photos of the repair I needed replacing a grommet (right word?) on a jacket sleeve. The repair was done in a minute. I hadn't expected the repair to be done while I waited, and it had been a while since I had been there, so I hadn't remembered that they only take cash and checks. I was a little short on the cash, but they said it was fine and just took what I had. (I'm going to stop in tomorrow to give them the difference.) It was a very small amount to begin with! I've taken all sorts of things there over the years. Shoes and boots to be resoled. Belt holes to be punched. Luggage zippers and straps to be repaired. We're such a throwaway society. It's so great to have a craftsman who does high quality work for a very reasonable price! read more

Wanted to know if he could fix specialized shoes. I tried to explain the problem and kind of shoe but he rudely cut me off two times and shouted 'just bring them in.' I have no trust in this place read more

I asked Jack to re-glue some soles of a really old pair of nike cortez and he did kind of a poor job. I also asked him to fix some leather cracking on the back of one of the heels of the shoes, and he didn't even put leather filler on it, he just painted it over with white paint. the whole glue job was pretty lackluster and uneven, and there's visible excess glue. i even tipped him $5 and the total for the repair was about $50. not impressed or satisfied. read more

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He fixed a zipper on my Coach purse. It's as good as new now and only cost me $25! Highly recommend!

I appreciate that shoe repair was assessed thoroughly before commitment made to complete the repairs. Repairs were completed as scheduled and I'm very happy with results! read more

I've taken a half-dozen jobs to Jack's and every one has turned out perfectly; resoles on dress, work shoes and moccasins, and recoloring shoes. Two of the more difficult jobs were to resize holsters to provide better protections against slippage. Those required imagination. I'm headed in tomorrow for stretching a pair of driving shoes that I mis-sized. Prices are reasonable, timing is too. -- A very satisfied customer. read more

As a new customer, I asked to have the bottom of my street shoes sueded for dancing. They had just the right material for the job. The shoes were ready at the time promised. The workmanship was excellent. I thought the pricing was fair. I will go back to this business. read more

they do a good job. Go there and support this local business. It is a good value. They offer good service.

I have had 4 different footwear taken to Jack's for various repairs and services. Jack always does a great job! His rates are very reasonable. I love my shoes/boots and spent good money on them so I will only entrust having them resoled, repaired, polished, etc. by a reputable craftsman. read more

Jack is an artist and craftsman- in the most true sense of the words. My wife and daughter have taken expensive shoes and boots here, trying to get a bit more life from them. In all cases, they came back looking "new". In my own case, I had a fav pair of dress shoes I wore when visiting my customers. Knowing that I was going to retire within the year, I took them in for a last fix, hoping they'd make it to the end with out me having to shell out big $$ for new ones so close to retirement. It's been 5 years since I retired and these shoes are still hanging in there, looking good. Thanks to Jack's craftsmanship. added to my "I Hate Franchises" list. read more

DO NOT WASTE YOUR MONEY AT JACK'S SHOE REPAIR. Jack gets one star but I wish I could rate his business lower. I took a leather jacket in for a small tear repair as well as a pair of suede boots for cleaning. He quoted me a specific amount which was already outrageous as it was but I agreed due to time constraints and he demanded for the services! When I returned he wanted to charge me $20 extra dollars for the horrible service he provided! The leather jacket was sloppy and I could have done a better myself, there's glue visible on my jacket! The shoes were barely cleaned! read more

Jack provided very quick and quality service. He was able to fix very thick stitching on my shoe and the price was surprisingly affordable. Thank you! read more

Jack's Shoe Service - Shoe Repair Near Me - Olympia, Washington

I cannot recommend Jack's more highly. Besides the fast and immaculate job they did re-heeling my 20 year old docs in 5 days (for a GONZO CHEAP price mind you), he also tapped down that bitchy nail on the inside of my old boots, put in an heel pad and polished them as well. My only complaint is that my 20 year old boots no longer look like they have seen the damage of 20 year old shows. Just too damn spiffy. Thanks! read more

Jack saved my favorite pair of dress shoes, and resoled and recorked my Birks so they are literally better than new. Also restitched a sentimental wallet (!!) that I was ready to retire. Extremely skilled, quick and excellent customer service. Don't understand the negative reviews-- I would trust him with any of my shoe repair needs. read more

I give them a 2 just because they are in business. This is not the Jack's shoe repair of years past. The owner takes cash or check, no debit cards. The material used was thinner than what I got in Seattle and the bonding agent used on my roofers sole started to separate after 3 months. Of course I didnt keep the receipt, and at $100 I did not get the quality I've experienced at other shops. I will drive to Seattle to get work done in the future. The owners are great, polite, smile, and helping but the quality for rugged shoes is lacking... I'm sure they're good for casual wear. read more

Jack (I assume that is his name) and his wife are super friendly. If you're polite to them, they will be polite to you. I had some beloved Charles David sandals where the straps were coming out and I was going to cry and it would have been a big mess. Jack looked them over and even pointed out some spots where it looked like the same thing was about to happen. He told me what he would do, which was to take the entire footpiece off and then re-adhere the entire thing down to the wedge heel/sole. And he also threw in that he can't guarantee how long it will last. I completely understand. How can anything like that be guaranteed? He doesn't know how wide my feet are and he doesn't know that I walked like 3 miles in those shoes all over downtown Seattle on uneven pavement and up and down hills. He said he would do his best, and that's all I cared about. I think it was about $12. Fine by me! I'll definitely be back for other shoe problems. read more

Yay! Jack fixed the stitching on my favorite leather backpack. It's even better than new! read more

Jack's Shoe Service - Fixed stitching! - Shoe Repair Near Me - Olympia, Washington

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This is an amazing Gem in Olympia. I brought in this amazing pair of Allen Edmonds that I found at Goodwill. As you can see in the photo; Jack's fixed me up just right. He also repaired the heel and put an anti slip rubber piece on the bottom. He did all this in two days for just $67. Thanks Jack's for restoring an amazing pair of shoes! read more

Jack's Shoe Service - Restoration - Shoe Repair Near Me - Olympia, Washington

I also disagree with the 1 star review. If you are willing to repair your shoe with super glue though, then they obviously don't care about quality shoe repair anyway. My favorite pair of moccasins were pretty beat up, and the sole was greatly hanging from the toe of the shoe. I brought it in, it was $12 upfront, and since he was pretty busy I was told I could pick it up anytime the next day. It feels great on, and looks like new. "Jack" was a nice man, and I appreciated his service. I think it's important to support local businesses and the people who own them. FYI: This place is cash only. There are plenty of ATMs nearby. read more

Have taken shoes in twice, and he did and excellent job of repair. Excellent quality workmanship. He has my business.

Jack is consistently STELLAR at repairing my shoes, boots and purses. I have been a customer of Jack's for 10+ years and he always exceeds my expectations in attention to detail: -- Has repaired over 20 pairs of shoes/boots for me; from re-soling and repairing high heels; to refurbishing my favorite knee-high Jimmy Choo boots); -- Has repaired 3 designer purses for me (re-sewing beautiful lining on inside of purse; repairing leather handles). -- He sews strong double seams that match the existing stitching; -- Very resourceful and creative with a recent difficult order from me (I wanted magnetic snaps attached to my new favorite green shoulder bag.....he found a way to do exactly what I wanted without showing any stitching on the outside of the purse.....BEAUTIFUL work and all for under $20.....amazing job!!!). -- Always finishes my orders on time; -- Very fair pricing (jobs are priced below the prices I paid in Seattle and Jack's far exceeds the quality of the shop I went to for years up there). I highly recommend Jack's Shoes Repair. He's the real deal and will not let you down. read more

$45 plus tax for protective soles and heels! Olympia must be a town of millionaires -haha)) I walked out without placing an order. Looks to me like a nice niche is wide open for competition in shoe repair business in Olympia. No comment on craftsmanship - can't afford to find out)) read more

Jack repaired my favorite sandals and did it in a matter of days- right when I desperately needed them back. Definitely a yes for Jack's! Please visit this small business and support Jack. read more

This place has been in Olympia for decades. I finally got around to getting some work done on a pair of older Danner ICB (infantry combat boots) that are over 15 years old. He repaired the front delaminating soles for under 20.00! Strong recommendation! read more

This guy is like a surgeon for footwear, purses, leather jackets, etc. Also carries a great array of shoe polishes and dyes. Prices are very reasonable and I like supporting local businesses. --jeff read more

I've had work boots resoled and reglued here with fast service and affordable prices. Gonna bring my blundstones down to have them stretched too. Love this place read more

Jack is the best! Very professional and clean shoe shop. I am comfortable leaving expensive designer shoes (Stuart Weitzman, Gucci, Kate Spade) purses (Coach/Louis) at this shop. Jack listens carefully and does quality work. I have had boots stretched, tips replaced, shoes shined, zippers replaced, and soles repaired. His work speaks for itself and his prices are reasonable. I have no idea what the one-star reviewer below is complaining for. Sounds like a disgruntled hippie hipster. Get over yourself. read more

I've been here a few times, and the service has always been prompt and professional. The last time was a week or so ago when I needed a pair of dress shoes repaired. He charged six dollars and it took one hour. So, I'm not sure where the previous comment about it being slow and expensive came from. Judging by the spartan interior surroundings, the margins are pretty thin in the shoe repair business. I plan on patronizing this place and helping him stay in business. read more

My favorite boots were slightly destroyed, so I took them here to be repaired. Jack is a really nice guy, and the price is easily justified by the level of workmanship. My boots were re-heeled, re-soled and polished when I got them back, and looked as good as new. Be aware that he takes cash or check only, no plastic. He also accepts tips. read more

Jack killed it! Fixed my heal in my boots and restored the leather! Highly recommend.

I have a pair of fairly expensive dress shoes that I wear too often for work. I just needed a good shoe shine so took them to Jack, but the heels were also getting worn. It was $31 for the polish and new heels, a fraction of what the shoes cost me so I found that price very reasonable. They take cash or check only, no plastic. Which was fine because I'm one of those old guys who still has a checkbook. Anyway, I was very pleased with the work and the service was done far more quickly than I'd expected. I will definitely return. The couple who operate the business are very friendly and Jack knows his business. read more

Resolved and repaired worn way sole of my Birkenstock's. They are better than new. Jack is fast and friendly.

I took a pair of suede shoes in to be dyed. I considered dying them myself, and did research to find out how to do it. Its a tricky process, and so I decided to pay a professional. I wish I had done it myself. It was cheap, but they totally ruined the nap which wouldn't be so bad but its a few weeks later and the dye is fading and it looks horrible. Very very VERY disappointed. read more

I needed to have a pair of boots stretched a bit. After reading several of the reviews I was unsure about taking them to Jack but I was going to Oly to hang out so I figured what the hell. The cost was $25 which I thought was a bit steep for the amount of labor required. I returned to pick them up several days later and I still couldn't get my foot in. He immediately took them back and asked me to come back two hours later. A little improvement, with some working I was able to get my foot in. Several days later they likely needed to be restretched but not worth returning. I would agree that he and his wife are very friendly. English is their second language so make sure you each have a clear understanding of what the expected outcome is. So all in all average but wouldn't return. read more

Jack was able to fix my high heel! My shoe somehow was breaking in half from the inside and he somehow fixed it! Was also able to get it a day early since I had to work and wasn't able to pick it up. Will definitely come again and recommend him. read more

Jack was very helpful and since I just moved to the area, it was nice he didn't make me have to drive back to pick my boots up. He even gave me some information about parking in Olympia I did not know. I will be back. read more

People complaining about the pricing of a craftsman in the field of cobbling clearly don't realize what century they're in. Cobbling is becoming less and less prevalent given the radical shifts in consumer culture that usually buys cheap and then discards the item rather than spending money to fix a zipper, a sole, etc. What that means is in order to utilize these rarer services, they are going to be more expensive comparably than they were when it was out of the question (or merely poor taste/breeding) to simply throw away an item that could be mended. Jack is an exceptional craftsman. I merely sought to fix a zipper on my beloved All Saints boots - yet he went the extra mile and repaired the heel and replaced the sole- and shined them up as though they were brand new. Worth EVERY penny and then some. I'm disgusted by that 'one-star' reviewer. What a moron. This place is brilliant and I recommend Jack to anyone looking for quality repair. read more

I recently took in a leather bag that had some scuff marks and also some of the leather grain had come off from a sticker being placed on my bag. Jack and his wife are very friendly, and he said he would try to match the color as best he could. I wrote him a $27 check for the service and walked away really nervous that my bag would turn out worse. A few days later I came to pick it up and my bag is in perfect condition! I couldn't have been happier. read more

I wear a size 14-15 shoe. This means that shoes that I really like can be hard to find. I used to lament the inevitable heel wear that would eventually retire my favorites, but no more. I was aware that my wife had taken a few of her favorite pairs of shoes to Jack's to have them repaired. They always looked great when they came home. I didn't give it much thought until she tore up a pair of leather sandals with a complex weave and announced that it "would be no problem for Jack's". I was very skeptical, but the sandals were back a week later, looking like new. I decided I had to give Jack's a try the next time I wore out a sole. I have taken three pairs of shoes to Jack's since then (one pair twice) and have never been disappointed. Quality work done in reasonable time for a reasonable price. What more can I say? Oh, except that you can leave the plastic at home. Cash or checks, please. read more

I went in with a brand new pair of boots that had a wrinkle in the lining inside. Was hoping to get it flattened out because it rubbed in my toe. I left with gouges on the outside of my new never been worn boots! When I complained the man working said he was trying to help me- ruining my new boots did not help me. Will not be going back and will not recommend this place to anyone read more