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    Jack's Pet Center

    1.5 (67 reviews)
    Closed 12:00 pm - 5:00 PM
    Updated 2 months ago

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    Filthy cages, cats and dogs are stored in fish tanks and chinchilla cages with RABBIT WATER BOTTLES

    Made a 6 hour road trip specifically to purchase 2 male rats. I chose two young rats from one single aquarium full of young rats. I was told multiple times over the phone and in person that they only sold male rats due to irresponsible breeding. One week later, I have one male rat and one female rat that was definitely already pregnant when I bought her, because it takes that long before you start noticing any signs of pregnancy. This is when male rats start showing obvious testicles. Not only did I spend a week adoring and bonding with both of these rats, but I only have the space and equipment for two rats, like I planned. I called today and got pretty much what I expected (take a look at the photos they have online of gross conditions, sickly animals, dogs & cats in fish tanks or chinchilla cages with minimal cage supplies. Also previous reviews, all things I wish I had seen first). Responsibility was immediately blamed on the older employee in her 80s that was working on the day of purchase, but the FEMALE rat was in THE ONLY RAT CAGE on the shelves, WITH all the MALES. YOU ALL FAILED. Blaming a coworker because they're over 80 was bullshit. "What do you want me to do?" Own up to the mistake ALL OF YOU MADE and offer me a refund or a cage! This was a rookie pet store mistake that I now have to accommodate for the next 3 months or more. I will not return to the store, will not be returning the rat. It's obvious to me now, far too late, that this store is very poorly run. I am far more qualified to be caring for this sweet little baby-filled rat and her future pups. I will not condemn their innocent lives back to those deplorable conditions. Piss poor job of breeding and selling responsibly, Jack's Pet Center. Review posted for all to see, everywhere. There already exists a petition as well: https://www.change.org/p/jack-s-pet-center-shut-down-jack-s-pet-center Montanans beware!

    I am upset with how tiny the spaces are for their dogs specifically. I don't know how this is even legal. My heart is broken for all the animals here.

    2 month old golden retrievers in fish tanks!

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    12 years ago

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    1 month ago

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    2 months ago

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    20 days ago

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    4 months ago

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    10 months ago

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    10 months ago

    Over a decade worth of the same disgusting reviews! How sad! Truly is nasty in there. All we could say was how sad and feel furious. 0 stars

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    3 years ago

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    5 years ago

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    2 years ago

    Gross and ride owner's never been in a place that smelt so bad how does the renter of the building feel about it

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    2 years ago

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    3 years ago

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    3 years ago

    Terrible condition of the store and the pets look unhealthy. Would not adopt from here

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    5 years ago

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    6 years ago

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    9 years ago

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    7 years ago

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    15 years ago

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    12 years ago

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    12 years ago

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    Review Highlights - Jack's Pet Center

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    PetSmart

    PetSmart

    (12 reviews)

    I would give them no stars if I could…read more Our second visit to the GF store was a huge disappointment. We booked a different groomer this time, and right away she refused to groom my 50 lb shepherd mix--first because of shedding (which is exactly why we made the appointment), then claiming my 11-year-old dog was "too old." When I asked for a better explanation, the manager backed her up instead of addressing the issue. Meanwhile, my dachshund had already been taken back. When I picked her up--after paying a high price--it didn't look like she'd been properly bathed. She still had visible dander, smelled like she'd just been sprayed, and her feet weren't cleaned. It's hard to believe she received the full service. Before leaving, I saw my shepherd mix in the grooming area, calmly being combed on the table. Later, the manager told me she was "too difficult" and wouldn't allow grooming--even though she hadn't even been bathed. That didn't match what I witnessed. Between the poor service, lack of honesty, and overall treatment, I won't be returning. I'll be taking this complaint to upper management. I wouldn't trust this store or that groomer with my dogs.

    Poor customer service. Long lines, lanes closed, employees standing around on phones, rude…read moreattitudes. The worst part is the urine puddles all throughout the store of dog pee that isn't cleaned up. Pee is even on product displays. Shelves are somewhat bare, unorganized. It's disgusting to come in here.

    Humane Society of Cascade County

    Humane Society of Cascade County

    (2 reviews)

    We have a population of feral cats in our neighborhood. I contacted this place for help, the cats…read moredo not belong to us. I have never talked to person who was more rude or obnoxious in my life. I realize it is staffed by volunteers, I realize how busy they are and that they do not get paid for their time. But that is no reason to push and push and push that the customer is a total idiot who has no right to ask a question or clarify what needs to be done to help these cats. I had the phone on speaker because I can't hear it very well, and I was writing down as she was talking on the first call. My husband was listening and when I hung up, he asked me how on earth I kept from unloading on this person as he'd never heard anyone who was so rude. I said I kept thinking of the cats and what they need and I bit my tongue until it bled. I had to talk with this woman again tonight about one of the cats, she was even more obnoxious than she was the first time I talked to her. When she was finished, I said can I ask you a question? there is something I need to know. she said you can not possibly have another question! I have gone over everything with you, you do not need any more information! She was yelling at me, and I couldn't help it, I just blew my top. I'm so sad, I've never had anyone get to me to the point where I just could not take anymore. she hung up on me. That is no way to deal with the public, no way to help the cats, no way to accomplish anything. I do not care how busy a person might be, they can be kind to each other. We have to many Putins in this world all ready.

    They should be ashamed of themselves! My daughter found some abandoned kittens and took them home…read morewith the idea to take them to the shelter the next day. When she took them, they told her she owed a fee of $40. My daughter is young and working hard to make ends meet. This just added to her already stressful life. She thought she was doing good and instead got punished. She could have just left the kittens, but she is too kind for that. Now she knows better than to deal with the shelter again. They are money hungry and take from the vulnerable.

    Mother Puppers - We are officially open for business. Stop by or give us a call!

    Mother Puppers

    (4 reviews)

    Really just an all around terrible job of grooming our family Doodle, Lucy…read more She was not clean, Ears Dirty, Nails not clipped, Uneven all over and totally skinned in other areas...They offered to redo her to "make it right"...ummmm no way...Really wanted to like this place, as it's convenient to my daughter's work... On the left is Lucy the day she was groomed by Mother Puppers, on the right is Lucy after having her redone by the groomer we use to use, who, by the way had almost nothing to work with... Sorry Mother Puppers... But seriously, you need a new groomer...Lucy had not a single mat! There is really no excuse for such shoddy work...She wasn't even bathed.

    I honestly hesitated to write this review, especially after seeing so much positive feedback from…read moreothers which is why I waited almost a month to share my experience. I boarded my dog here for five days and called to check on him multiple times (3-4 times). Each time, I was told he was doing well aside from a small bout of diarrhea one day. However, when I picked him up, there were several concerning issues that I believe should have been communicated to me earlier. His elbows and knees were rubbed raw almost like road rash. Even a week or two later, the scabs were still healing. I'm not sure what could have caused this other than being kept on concrete, which I specifically asked about. I was told that beds would be provided. (photo included was taken a week and a half after return) More concerning, when I brought him home, he had blood coming from his mouth enough that it got on my arm when I touched him. Again, nothing about this was ever mentioned in any of the calls or while I talked to her when I picked him up. While there are things I liked about this facility--the website is well done, I appreciated the photo they sent during his stay, and I like that the dogs are kept separate for safety I believe there needs to be more attention to the animals' well-being and more transparency when issues arise. The pricing is affordable, which I can understand being a draw for many people, but unfortunately, based on my experience, I wouldn't feel comfortable recommending this place to a friend.

    Jack's Pet Center - petstore - Updated May 2026

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