It's true the Owners are nice until you give them money, one main reason I stopped shopping here, I've have bought two kittens & a snake from here and nothing has had health problems. Yes it stinks, Yes i'd like to see the dogs running around in bigger areas. I do sometimes feel like they don't clean as good as they should. Maybe to make you feel bad so you'll buy the animal? I don't know. I've worked in a pet shop and my boss would have shit canned my ass if I ever let the reptile tanks get at bad as theirs. The monkeys are not for sale there enclosure has always been clean its the glass that needs to be replaced. Over all my last trip in there will be my last, I saved my current buddy from a filthy over crowed tank. read more

This is the most disturbing and disgusting pet store I've ever encountered. The store is a wreck with trash everywhere, product thrown around, and looks like it hasn't been cleaned in years. The allow children to climb on the counters which seems like a safety hazard, their puppies are all locked in glass cages behind bars with no sort or space or stimulation, their fish tanks are absolutely filthy, and the reptile tanks look scattered. To keep your shop this dirty and to see the animals in this type of care and environment really shows that they do not at all care about the well being of their animals. The owner referred to the animals at this shop as "product"... they are living things. This place is disgusting and should be shut down. read more

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I would not recommend Jacks Pet Center at all. The store was noticeably dirty (hoarder style). Several of the animal enclosures are poorly maintained, and some of the animals didn't appear to be in good health, which was honestly upsetting to see. Staff is not helpful and are dismissive. Prices also are high for the condition of the store and the way things are run. This place needs to be SHUT DOWN. read more

this is thr worst store in my life... where to start? the owner dropped some rats after opening a plastic tube outside of the rat aquarium which was cramemd harshly into the wall & smelled like multiple diseases and the rats fell on the rats fell on the floor and she made her kid chase the rats while he was asking her for a dollar while the checkoit was a absolute mess because there is an elderly woman who cant hear or see properly who doesnt know how to take make or work a register. then when i got home i found out i had purchased 2 female rats and 1 male when the lady said they were all females & she picked them out for me while they were running around on the floor. they are clearly not professionals. do not come here and give these people money. read more

I walked into the store and the smell was terrible, and every single cage was absolutely disgusting and full of animals. Cats are crammed into tiny wire cages with nothing on the bottom. Some animals genuinely looked sick and the brink of death. This was the most horrible place I have ever been and don't know how this could possibly be legal. Please never shop here or give this "business" a dollar. read more

Poor animals water dishes had shaving or other crap in them. Animals did not look happy at all. Animals in fish tanks. Look like they don't clean cages for days.... This place should be turned it and probably closed down. read more

We walked in and the workers looked insanely unprofessional and there was a stench of something I cannot describe. It was very dirty in their store and the workers were very rude and unwelcoming to their customers. They had very innocent animals in there and they were keeping them in ridiculously small cages. I one hundred percent would not recommend this business for their animal cruelty, the dirtiness of the store, and the harrasing workers. You could clearly see all the animals longed to escape from their claustrophobic cages and even someone who dosnt like animals would feel some level of sympathy towards these poor and unfortunate beings that did nothing to deserve this cruel treatment. read more

Over a decade worth of the same disgusting reviews! How sad! Truly is nasty in there. All we could say was how sad and feel furious. 0 stars

Made a 6 hour road trip specifically to purchase 2 male rats. I chose two young rats from one single aquarium full of young rats. I was told multiple times over the phone and in person that they only sold male rats due to irresponsible breeding. One week later, I have one male rat and one female rat that was definitely already pregnant when I bought her, because it takes that long before you start noticing any signs of pregnancy. This is when male rats start showing obvious testicles. Not only did I spend a week adoring and bonding with both of these rats, but I only have the space and equipment for two rats, like I planned. I called today and got pretty much what I expected (take a look at the photos they have online of gross conditions, sickly animals, dogs & cats in fish tanks or chinchilla cages with minimal cage supplies. Also previous reviews, all things I wish I had seen first). Responsibility was immediately blamed on the older employee in her 80s that was working on the day of purchase, but the FEMALE rat was in THE ONLY RAT CAGE on the shelves, WITH all the MALES. YOU ALL FAILED. Blaming a coworker because they're over 80 was bullshit. "What do you want me to do?" Own up to the mistake ALL OF YOU MADE and offer me a refund or a cage! This was a rookie pet store mistake that I now have to accommodate for the next 3 months or more. I will not return to the store, will not be returning the rat. It's obvious to me now, far too late, that this store is very poorly run. I am far more qualified to be caring for this sweet little baby-filled rat and her future pups. I will not condemn their innocent lives back to those deplorable conditions. Piss poor job of breeding and selling responsibly, Jack's Pet Center. Review posted for all to see, everywhere. There already exists a petition as well: https://www.change.org/p/jack-s-pet-center-shut-down-jack-s-pet-center Montanans beware! read more

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I am upset with how tiny the spaces are for their dogs specifically. I don't know how this is even legal. My heart is broken for all the animals here. read more

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I love jack's pet center it is a great place to visit the employees are so nice and kind they help so much and the animals are so amazing they are treated so well and the work environment is so fun and amazing. (I work here) read more

If I could give this spot zero stars I would. Absolutely disgusting, deplorable place. When we first walked past we thought it was closed based on its outside appearance. I didn't have to step more than 3 feet in to be heartbroken. For all the positive reviews here, I'm curious if you're also keeping multiple dogs in fish tanks inside your home?? These poor poor animals eating, drinking and using the bathroom in a space smaller than my bathtub. read more

Jack's Pet Center - 2 month old golden retrievers in fish tanks! - Pet Stores Near Me - Great Falls, Montana

Gross and ride owner's never been in a place that smelt so bad how does the renter of the building feel about it

hope and her husband were nothing but kind and helpful! We had a rat get sick unfortunately, and they were immediately helpful. Their kindness and hospitality knows no bounds shop here if you are given the opportunity! read more

I will be back to add my pics and love of Jacks and the local family that owns and runs it. Hope I can edit or post another. This pet store is in remodeling and is a local Mom and Pop shop. NOT A BIG STORE. These people love animals and are actively remodeling and updating. It is also in transition. I am 46 years old and have been a customer for 40 + years.. Grew up in GF and have seen the changes. Life happens and this family own/operated business has had rough spots, because they are not YOUR BIG BOX PETSTORES.... You get to see the real. Doesn't mean they are bad, abusive or neglectful! Those monkeys are spoiled and love them people. The sad husky in the corner is the last pick of the litter... his brother was sold. Huskies are super intelligent deep instinct driven, pack animals with passionate emotions.. I have one. He is one of the coolest furry babies I have owned thus far. As for the rats... if you know so much about them... you would know that sometimes their balls drop a little later and is harder to tell. The pics you posted of the well kept animals only make you appear to be a Karen... how about you step back and think before you mad text/type... the wonderful lady who sold you the baby rats is the owner in transition... still actively and passionately taking care of the shop she loves.. and her son and his wife are now running it and it is hard in transition... body doesn't cooperate a d the brain still has something to do and say. Sorry not sorry. If you are a new Montanan... plz let us keep our local and if you don't have anything nice to say... don't say anything at all. Go to the big box store where you are just a dollar sign to them.... And we will keep our local Mom and Pop who care about their animals and customers all the while.. keeping it real... Btw.... Your problem could have happened anywhere. So stop picking on the little place that actually had what you were looking for... unlike the big box stores... I'm sure you can get another female from the litter and fb yard sale the rest... heck, I'll buy them from you. TIA read more

Terrible condition of the store and the pets look unhealthy. Would not adopt from here

My daughter and I were visiting town after many years away, and went into Jack's because she remembered us buying fish food there years ago. I'm sorry to say the other reviews here are accurate. The displays are coated with dust, along with the product on them. The fish are swimming in slime. The puppies languish in fish tanks or cages and show little interest in the people who go by. The monkeys were gone, so maybe that's good, since other reviews say they were neglected and miserable. I don't remember Jack's being this way back in the late 80's or early 90's. The woman who worked there was energetic and worked hard, and things were taken care of. It's now a monument to neglect. The City of Great Falls needs to step up if the owners won't. I had a question and couldn't get the woman behind the counter to even look at me. Do better, Great Falls! read more

The only reason to visit this store is to see the inhumanity for yourself. This store is beyond fucked. There are multiple dogs living in one aquarium, when I tell you the aquarium is small, it is. There was fish tanks filled with nothing but algae or without water. The dogs looks at you like they're begging to be saved. You walk in and the smell almost turns you around instantly. The floors, the counters, the cages, the animals.. all disgusting. The animals all need baths and medical attention. The only reason people buy animals from there is to save them. Pretty ridiculous this place is still operating. It's beyond sad, idk how you can leave there and not want to cry. If anyone in their right mind went there and had authority it would be closed down. It's crazy what we will shame people for or arrest them for, yet we leave this untouched. Do better greatfalls. I got a video but even feel bad posting it on here, it's just sickening. read more

went in today and they have a big dog you can walk up to and claimed it was a "guard dog" but it wouldn't even get up, wasn't barking and looked so depressed. these animals need help and the place needs to be shut down. read more

No stars.. I went in to see what all they had. Really bad ammonia smell. The fish tanks were so disgusting. Poor fish. The puppies had no water or food either. I had a couple questions. But the person that was working refused to get off her phone. I waited for about 20 minutes and left. That is the very worse pet store I have ever been in. Can't understand why nothing has been done for these animals. read more

People need to stop giving this pet store business. You keep their doors open for them to continue with the selling of puppies from their puppy mill. If your looking for a puppy check out the animal shelter or the classifieds. This pet store is very neglectful to all the pets there. The fish tanks are full of slime and dead fish,the puppies are kept in aquariums with no room to play or move about, the monkey has missing hair and sores probably from stress and his tank is filthy filthy. Each time i was ever in there most of the food and water bowls were empty and full of guinea pig/hamster bedding. The attitude of the owner is real sour also. read more

This place is filthy , disgusting and over all shouldn't be open . Puppies shouldn't be in fish tanks or cages that tiny , the birds are in smaller cages then they should be in , the fish tanks are filthy and to small for same of the fish , the monkeys cage didn't have food or water in it , he or she wasn't happy . The whole place wasn't organized , the chickens didn't have a heating lamp , the rats are cramped , there is a puppy that is fully blind and looks sickly . The employees are rude and don't look to care for their animals and some of the puppies climb out of their cages and almost fall more then 4 feet off the floor ... this place needs to be closed and the animals need to rescued ... read more

was completely speechless when i walked in seeing how they had the dogs living. i believe it's family owned, terrible service had terrible attitude. read more

The rumors are true. This place is filthy and the animals are languishing in their own waste. The service is terrible. They treated me like I was going to shoplift their filthy junk. True, I had visions of setting each animal free, but it's not like I could do that. There were kittens and a litter of puppies with eye gunk and many of the birds seemed less than healthy. There is a sign on the monkey cage that says something to the effect of 'no pictures allowed, if we see your phone out we'll ban you....the monkeys do not like being antagonized.' I call BS on that. They just don't want people to see how filthy and disgusting the place is! read more

If I could give no stars I would in a heartbeat... SHUT THIS PLACE DOWN!! I don't know how this place is still open or how any group hasn't gone in there to shut it down for Animal Cruelty and Human Health. My husband and I were walking down the street when a very strong pee smell over took the area we were in. We realized quickly that the smell was coming from this place. We went into this little alcove area where they had dogs in FISH TANKS!!!!! I couldn't even stand the smell and had to leave before I ended up throwing up. Before anyone says well of course their ways a smell it's a pet store... I have seen pet stores that are kept clean even with live animals around and I have never smelled something so strong in my entire life!! read more

So sad! Shut this place down Montana, Worst "pet store" I've ever seen. Filthy, neglected animals, enclosures too small, dogs in aquariums most with no water, and MONKEYS YOU GUYS, they have monkeys. All of the animals seem so sad and bored. This place would never still be open in any big city. read more

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I Give it 5 stars. with all the pet shops in there conditions it isn't all that really. Never knew of a homely pet shop all the pets want to go home . that's the point . it's a reverse psychology thing I am thinking? what better condition can that be. read more

I'm a visitor and happened to come in on a walk with my mom. I was in complete shock, the place was beyond filthy. My heart broke as I walked through the old store covered in filth. The puppies are in fish tanks, on shelves and the kittens were in obvious need of medical care. As I made my way to the back through the green algae covered fish tanks and animals piled on top of each other I made it to the saddest part of the store for me. The monkeys. Talk about wasted lives for these poor animals. Filthy cage, no room and no water. Oh and if you give the owners a dollar they will feed monkeys some fresh fruit. I must have stayed there and watched these monkeys for 30 min. They finally came down to check me out and I have never felt so bad for an animal in my life as they stared right into my eyes. I hope this city does something about this awful place, and on my end will be notifying peta and anyone else who will listen to give those monkeys a better life. For now all I can do is write my yelp review. But, I assure you that is not all I will be doing. Anyone else reading this please help the animals in this store. read more

I wish I could give this place less than one star. This store is inhumane and horrid and I can't even believe it is open due to the clearly cruel treatment of the animals. It smells absolutely horrible and all the puppies (from puppy mills) are kept in (I'm not kidding you) FISH TANKS. If you can manage to make it to the back of the store, you'll find a tiny cage with monkeys. I know a woman who saw a small toy dog in a fish tank in the window and noticed that is was extremely lethargic. She felt so bad for the poor creature, which was clearly very sick, that she bought it to save its life. Right after she bought it she went directly to the vet, who said the dog was very sick and promptly medicated it. After that, she took it to a groomer who gave it a medicated bath because it had some sort of skin disease. I once saw kittens in the store that had their tails cut off, leaving tiny bloody stumps on the end. It would not surprise me if these kittens ended up with infections because they had open wounds in such a dirty environment. This is a HORRID, HORRID shop that should not even exist. Puppies do not belong in fish tanks! read more

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This place is horrifying. It smells like death. I know how to humanely keep animals for sale, and this is not it. Animals receive better treatment in shelters. The staff is rude and unhelpful. Avoid at all costs. read more

With puppies (literally) in the window, there was no way that we couldn't go in. This place kind of hits you in the face once you walk in. With a large reptile area, a wall of fish, a few dozen puppies and what seemed to be no adequate ventilation system, it's hard to not acknowledge the smell. This place was VERY dirty and the puppies were overpriced. All of the fishtanks look like they haven't been moved or cleaned in a very long time. There's algae buildup not only all over the cleaning/air systems but in between the tanks. They keep a majority of the puppies in fishtanks which breaks your heart. They also seem to be asking almost double for some of the breeds that they had there. I don't know why an inspector or animal activist hasn't shut this place down. Please, please don't support this company! read more

Jack's claims they clean the animals cages daily and takes proper care of them bu it is an absolute lie! My family use to have a business right beside Jack's and we could smell the stench of the shop in our store because of how bad they neglected to clean and take proper care of the animals. On hot days the smell would be so overwhelming we would be forced to close our doors! I took these photos right before we moved. THEY DO NOT TAKE CARE OF THEIR ANIMALS AND THEY NEVER HAVE! Never once did I visit the shop and all the puppies had water and clean bedding. It's an absolute shame that people still allow this kind of neglect to happen right in front of their face. read more

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As an animal lover, I get depressed and sick to my stomach every time I visit Jack's Pet Center. It isn't a clean, happy, or healthy environment for any of the unfortunate critters forced into every nook and cranny of the ramshackle, rancid old shop. Ever seen that show Animal Hoarders on TV? Well, imagine one of those kooky old pet hoarders decides one day to open a pet store and try to rid themselves of their sickly bunch. That's Jack's. If the smell isn't enough to make you uneasy, there are puppies more or less on display in fish tanks and in the freezing front window of the store. Most of the cats are visibly ill with upper respiratory disease, and one appeared to be nearly blinded in one eye, the other crusted over with mucus. Most of their lizards seem to suffer from severe calcium deficiency and discoloration due to poor diet and inadequate heat/light sources. The fish tanks were so hazy with algae and scum that you could hardly see some of the poor little fishes. Oh, and they have monkeys, but it's a tad bit difficult to see them through the piss and sh*t covered glass behind which they're scoffed at day in and day out. The monkeys aren't for sale, of course. They're merely an attraction to drive business and distract customers from the blatant neglect happening all around them. The staff seemed to be apathetic and complacent when it came to the animals' welfare. I asked an employee a simple question about ferret care and she looked at me completely dumbfounded. I imagine if it's your responsibility to take care of these animals (seeing as their lives are in your hands), you should probably at least know some basics. Judging by the looks of the place, I get the feeling that the people who work there are either uneducated in animal care, or they simply don't give a sh*t. If you have any suspicion that Jack's gets their puppies from mills, I'm sorry to inform you that you're pretty much right. The owners have a ranch a ways out of town, and a very close source of mine was hired to build dog kennels in a large barn on the property. There are tons of dogs and puppies crated for hours on end in a glorified shed that is hardly insulated, being bred like rabbits all for the sake of making a profit. Deplorable, in my opinion. I could go on for days about all that is wrong with this store, but 1) Ain't nobody got time for that, and 2) It's been emotionally exhausting recapping just this much of my experiences so far, plus 3) I'm sure you're sick of reading my rant by now. I urge the city of Great Falls to PLEASE put this place out of business whatever way possible. People should not be able to profit on the neglect, abuse, and exploitation of animals. read more

This place does not deserve even one star! It is horrendous inside that building. Smells so bad! Puppies and kittens have eye infections. They have no food or water in ANY of the bowls. The puppies are living in fish aquariums with shredded paper and/or rabbit bedding. The aquariums that the puppies are in are up against glass windows, even when it is 20 degrees below zero. All they can do is shiver to try and stay warm. This place is so disgusting! The fish aquariums are so green with algae that you can not see the fish inside. If you look over the top of the aquarium, there are dead fish floating in almost every tank. I do not know how this place stays open. This is animal abuse and neglect at the highest level! VERY DISTURBING! read more

Having grown up with animals my whole life, I always love to visit pet stores. Jacks, however, was a pet store I regretted going in to. Our first time in the STENCH alone about made me gag. It was summer time and the smell of poop and pee was inescapable. The puppies are in fish tanks, a lot of the reptiles have improper heating/lighting, the cats have eye colds constantly, the monkeys' "habitat" looks like a dump, and the fish tanks are dirty and littered with dead fish. We saw a puppy pooping blood and told the lady and she simply told us that he had different food. No. That's a sign of malnutrition and parvo. We bought a three-toed box turtle out of sheer pity because it was emaciated, had a deformed shell, over grown toe nails, an overgrown beak, and no tail whatsoever. We asked the man how much he wanted (we weren't going to pay what he was priced at) and he let us pick our own price! Luckily, we were able to nurse him back to health. Our vet had to give him a week's worth of antibiotics and de-wormer because he had a respiratory infection and trouble eating. Would not recommend going to this pet shop. It's horrible and filthy. The poor animals there deserve far better than the despicable treatment they are receiving. read more

We were at the store last October and enjoyed the store very much. The owner and the staff were very pleasant and knowledgable. The animals were healthy and beautiful. The pet store was classic and had a wonderful charm. We will definitely visit them again when we come back to the city. Canadian Travellers Bert and Rico read more

The poor fish and reptiles!!!! Fish tanks are so filthy that you can barely see the fish- I wish I was exaggerating Some of the larger fish are in far too small aquariums. They have large snakes in aquariums sized for hamsters, sometimes doubling the snakes up so they cannot get away from the heat lamp! They are selling pit bull puppies who are "available next week" and look to be under 8 weeks old, which is illegal in many states! Dogs need to be with their mother until at least 8 weeks, *especially* dogs like pit bulls who require extra socialization The puppies could all use a good brush, and I noticed the $2,000+ Frenchies had diarrhea. The kittens were sleeping in wire cages. I love Montana, but the tendency to write off things like basic animal welfare as "liberal BS" is heartbreaking. read more

I agree that the last review regarding the string of bashing reviews of Jack's Pet Center. The negative reviews are clearly over the top, and it clearly looks like a coordinated effort by a group of some sort. Been going to Jacks one or two times a year for over 30 years. Have bought several dogs and supplies there, and I am a satisfied customer. The monkeys are a hit, and probably one of the reasons Jack's is being targeted. Will be going to Jacks in March to purchase another dog. Their prices are very reasonable. read more

I wish I could give this place one star. This is a truly cruel place. There are dead fish in filthy tanks, animals with empty food and water bowls, and monkeys in a dirty, small enclosure (less than 10 feet wide). I'm appalled this place is still open! It's outrageous! If Great Falls wasn't such a small town and had more options, this place wouldn't exist; it would be better that way. This place should be brought to the attention of PETA and the government. This is animal cruelty! read more

I tried to call Jack's with my concern for the animals that are being kept in small cages and about the bulldog that is clearly chained up to 90 lbs of weight on a very short leash. I was transferred to Matt I explained to him my concerns, and he immediately got loud and defensive with me. Matt told me the pics on the internet aren't what they seem. Matt also told me I'm letting false information from the internet lead me to wrong beliefs of the store. I think he's full of shit! read more