Dr Norton is an excellent vet but the service sucks and one of my dogs that i took in recently. Her…read morename was Simba. They lost her record didn't have any records for her at all and she saw Dr Norton a couple times. This is absolutely crazy ever since they became a corporation. Their service has went downhill. I've been a patient of theirs for years always been able to make payments always paid my bill on timenow since it's a corporation they don't allow payments. I'm I'm very saddened. Maybe this is the way things are going to be. I am currently looking for a new vet.

We drove 5 hours RT, to have Dr Norton do an ACL repair on our bird dog. He said the surgery went…read morewell. We followed the 8 week recovery instructions. Still almost 2 months after the recovery period, our dog Buck is still quite lame and showing no improvement, despite a significant amount of exercise. We called and left a message for Dr Norton to call, because we wanted to update him on Bucks status. Over a week went by with no return call. We called again and the receptionist remembered our first call and left a 2nd note for Dr Norton to call us. After another week we called again and asked why he failed to return our previous calls. The receptionist went to see Dr Norton and he told her that Buck needed to have his miniscus surgically removed. ( this was without seeing Buck or speaking to us about the symptoms). She could not provide us with any further info. We asked her to please have Dr Norton call. Again no call from Dr. (quack) Norton This is pathetic and we would rate Dr Norton a O star if we could. How lazy, uncaring and pathestic can a Vet be?

Really just an all around terrible job of grooming our family Doodle, Lucy…read more She was not clean, Ears Dirty, Nails not clipped, Uneven all over and totally skinned in other areas...They offered to redo her to "make it right"...ummmm no way...Really wanted to like this place, as it's convenient to my daughter's work... On the left is Lucy the day she was groomed by Mother Puppers, on the right is Lucy after having her redone by the groomer we use to use, who, by the way had almost nothing to work with... Sorry Mother Puppers... But seriously, you need a new groomer...Lucy had not a single mat! There is really no excuse for such shoddy work...She wasn't even bathed.

I honestly hesitated to write this review, especially after seeing so much positive feedback from…read moreothers which is why I waited almost a month to share my experience. I boarded my dog here for five days and called to check on him multiple times (3-4 times). Each time, I was told he was doing well aside from a small bout of diarrhea one day. However, when I picked him up, there were several concerning issues that I believe should have been communicated to me earlier. His elbows and knees were rubbed raw almost like road rash. Even a week or two later, the scabs were still healing. I'm not sure what could have caused this other than being kept on concrete, which I specifically asked about. I was told that beds would be provided. (photo included was taken a week and a half after return) More concerning, when I brought him home, he had blood coming from his mouth enough that it got on my arm when I touched him. Again, nothing about this was ever mentioned in any of the calls or while I talked to her when I picked him up. While there are things I liked about this facility--the website is well done, I appreciated the photo they sent during his stay, and I like that the dogs are kept separate for safety I believe there needs to be more attention to the animals' well-being and more transparency when issues arise. The pricing is affordable, which I can understand being a draw for many people, but unfortunately, based on my experience, I wouldn't feel comfortable recommending this place to a friend.

My cat, and dog were there boarding for 8 days. They were well taken care of…read more My dog was also groomed. It was THE BEST groom she has had in years. Would recommend their services.

My pup has been going daily for 8 months. He's always happy. The people are kind and so helpful…read more Remy rides the bus every day. I cannot say enough good things

Loved how they had dogs all out of kennels roaming around and playing together. Great job grooming…read moremy goldendoodle!

Kathy and Allan will take great care of your pets weather it is for boarding or grooming you will…read morebe comforted and know they treat your pets as if they are their own.

They do not offer a level of care that you expect from those who you trust and pay to care for your…read morebeloved pets. They will literally watch a puppy waste away to the point of almost death. How do you justify leaving a puppy laying on a cold floor and covered in their own excrement dying and you can't be bothered to call the owners or a vet?

Good boarding but I do not recommend grooming. My dog was supposed to be groomed and I specifically…read morerequested to not have his ears or tail trimmed. We picked him up and one ear was trimmed horribly and nothing else was done. Not even a bath! We were charged $55 for one ear trimmed that was not supposed to even be touched. I had to trim his other ear myself so he would not look weird.

Nice clean place, the staff cares about your DOGS and cats , because they have pets them self…read more Belive me I used to work there and still take my DOGS only there

From the owner: Pet Palace Hotel is the name you can trust in providing pet grooming services to Great Falls, MT…read more Our locally owned and operated business has been in the industry since 1995. We have heated floors in the winter time and air conditioning in the summer time. Since the owners reside on-site, providing you quality services at reasonable prices is a guarantee. Let us put our experience and expertise to help you with all your pet grooming services needs. Call us today for more information!

I brought my baby here because I heard April was a great, kind lady, and did an excellent job. I…read morewas NOT disappointed!!! My 15 year old dog looks like he is 7 again and he definitely knew he was looking good! I will most definitely be bringing my baby back to April and if I need boarding in the future she will be the first I will go to and trust with my babies!

The price is great, but the cuts are not. We brought our dog here when we first moved to Great…read moreFalls because I wanted to support a local company and thought that Petco's prices were "outrageous" (especially compared to what I was used to in other states). The employees with April's were... kind of friendly. But 3 times our dog came back with an uneven hack-saw job. Looked like when I used to try to do it myself. If I wanted him to look butchered, I would have done it for free myself. Petco is worth the extra money.

I always trusted Jim with my dog...but never realized there was a problem with my dog until I tried…read moreto book a stay..all of a sudden my dog was a problem...not happy at all about this

Staff is so friendly and caring. My GSD has sever anxiety and skin conditions and the staff take…read moresuch good care of him and address his special needs. He never seems miffed after picking him up where as if I have a house sitter, he is always miffed when I get home.

we recently discovered this pet kennel. We took our dog there for an orientation for the day. Then…read moreleft him overnight for 4 days and saw pictures of him on Facebook. Each time he looked so happy. This is like a daycare for your Animal. He seem to love it there and thrive. We are so happy that we have discovered this pet resort. It's certainly not an ordinary kennel, you feel like you're taking your child to a daycare where everyone loves your pet! Love the fact that I can see him running around with other dogs. His size on Facebook looking so happy. Definitely would recommend this for any pet owner.

I've been coming to this kondo for the past two years, and they were always so friendly, spoke very…read morehighly of my fur babies, and also took the best care of them! But, in a year the price jump 12 dollars and I can no longer afford them. Other than that, I do recommend bring your pets here! You will not have to worry about anything but your babies refusing to go home haha.

I would give them no stars if I could…read more Our second visit to the GF store was a huge disappointment. We booked a different groomer this time, and right away she refused to groom my 50 lb shepherd mix--first because of shedding (which is exactly why we made the appointment), then claiming my 11-year-old dog was "too old." When I asked for a better explanation, the manager backed her up instead of addressing the issue. Meanwhile, my dachshund had already been taken back. When I picked her up--after paying a high price--it didn't look like she'd been properly bathed. She still had visible dander, smelled like she'd just been sprayed, and her feet weren't cleaned. It's hard to believe she received the full service. Before leaving, I saw my shepherd mix in the grooming area, calmly being combed on the table. Later, the manager told me she was "too difficult" and wouldn't allow grooming--even though she hadn't even been bathed. That didn't match what I witnessed. Between the poor service, lack of honesty, and overall treatment, I won't be returning. I'll be taking this complaint to upper management. I wouldn't trust this store or that groomer with my dogs.

Poor customer service. Long lines, lanes closed, employees standing around on phones, rude…read moreattitudes. The worst part is the urine puddles all throughout the store of dog pee that isn't cleaned up. Pee is even on product displays. Shelves are somewhat bare, unorganized. It's disgusting to come in here.