First, a warning... Do NOT rely on this place to provide the proper care for your friends/pets…read more. You've been warned.. So when you're trying to get an appointment for a sick or injured pet, you'll end up going to a different veterinarian. The ppl at the front desk are rude, and a few are very incompetent. Also, this has become Best Friends reputation around town. Not just me.. Even other vets are talking about "the change" at best friends. I can only hope this warning saves you from dealing with this place. Now, the history.. I started going to DR Norton while he was still dating his assistant (now wife) prior to 2013. At that time, they were expensive, but the care IMO was worth the extra money. (You get what you pay for) This was while they were located by the refinery/that side of town. Then, they moved to their current location.. It slowly became more difficult to get seen, and Dr Norton was always busy.. Over time, it was clear it's all about $.. Schedule as many patients and push them through as fast as possible.. I still decided to go there, as I figured they'd get things figured out eventually.. Fast forward to now... "Best friends" is now owned by a private equity group. While it's common that the previous owner/vet stays on staff, (Norton) he no longer has a vested interest in the business's success. It's a job.. To the private equity group that now owns Best Friends, it's a money machine. They don't care about your pet, only how much money can be sucked from ppls wallets. That said, I'm certain theres a few good ppl and veterinarians that are/have worked there.. They seem to go through veterinarians pretty fast though.. Usually someone different at every appointment. So I would be interested in talking to one thats cycled through to get the behind the scenes scoop on why the clinic turned into a failure. (By care standards) they probably make plenty of $ now. So, a success to the private equity group who gets it. Maybe? If you choose to ignore my warnings, read the other reviews. Plenty out there.. I'm just trying to save you the stress and your pet the discomfort. If you still choose them, give it time.. You'll see i was right and have your own regrets.

Dr Norton is an excellent vet but the service sucks and one of my dogs that i took in recently. Her…read morename was Simba. They lost her record didn't have any records for her at all and she saw Dr Norton a couple times. This is absolutely crazy ever since they became a corporation. Their service has went downhill. I've been a patient of theirs for years always been able to make payments always paid my bill on timenow since it's a corporation they don't allow payments. I'm I'm very saddened. Maybe this is the way things are going to be. I am currently looking for a new vet.

Really just an all around terrible job of grooming our family Doodle, Lucy…read more She was not clean, Ears Dirty, Nails not clipped, Uneven all over and totally skinned in other areas...They offered to redo her to "make it right"...ummmm no way...Really wanted to like this place, as it's convenient to my daughter's work... On the left is Lucy the day she was groomed by Mother Puppers, on the right is Lucy after having her redone by the groomer we use to use, who, by the way had almost nothing to work with... Sorry Mother Puppers... But seriously, you need a new groomer...Lucy had not a single mat! There is really no excuse for such shoddy work...She wasn't even bathed.

I honestly hesitated to write this review, especially after seeing so much positive feedback from…read moreothers which is why I waited almost a month to share my experience. I boarded my dog here for five days and called to check on him multiple times (3-4 times). Each time, I was told he was doing well aside from a small bout of diarrhea one day. However, when I picked him up, there were several concerning issues that I believe should have been communicated to me earlier. His elbows and knees were rubbed raw almost like road rash. Even a week or two later, the scabs were still healing. I'm not sure what could have caused this other than being kept on concrete, which I specifically asked about. I was told that beds would be provided. (photo included was taken a week and a half after return) More concerning, when I brought him home, he had blood coming from his mouth enough that it got on my arm when I touched him. Again, nothing about this was ever mentioned in any of the calls or while I talked to her when I picked him up. While there are things I liked about this facility--the website is well done, I appreciated the photo they sent during his stay, and I like that the dogs are kept separate for safety I believe there needs to be more attention to the animals' well-being and more transparency when issues arise. The pricing is affordable, which I can understand being a draw for many people, but unfortunately, based on my experience, I wouldn't feel comfortable recommending this place to a friend.

My cat, and dog were there boarding for 8 days. They were well taken care of…read more My dog was also groomed. It was THE BEST groom she has had in years. Would recommend their services.

Great place for your fur baby's !!!! They are awesome…read more with their clients and their owners. They offer a lot for your pets and trust me they will love this place !!!!

Loved how they had dogs all out of kennels roaming around and playing together. Great job grooming…read moremy goldendoodle!

Kathy and Allan will take great care of your pets weather it is for boarding or grooming you will…read morebe comforted and know they treat your pets as if they are their own.

They do not offer a level of care that you expect from those who you trust and pay to care for your…read morebeloved pets. They will literally watch a puppy waste away to the point of almost death. How do you justify leaving a puppy laying on a cold floor and covered in their own excrement dying and you can't be bothered to call the owners or a vet?

Good boarding but I do not recommend grooming. My dog was supposed to be groomed and I specifically…read morerequested to not have his ears or tail trimmed. We picked him up and one ear was trimmed horribly and nothing else was done. Not even a bath! We were charged $55 for one ear trimmed that was not supposed to even be touched. I had to trim his other ear myself so he would not look weird.

They provide excellent care for our fur babies when they stay here. They get to stay in their own…read morekennels and sleep in their own beds.

Nice clean place, the staff cares about your DOGS and cats , because they have pets them self…read more Belive me I used to work there and still take my DOGS only there

I brought my baby here because I heard April was a great, kind lady, and did an excellent job. I…read morewas NOT disappointed!!! My 15 year old dog looks like he is 7 again and he definitely knew he was looking good! I will most definitely be bringing my baby back to April and if I need boarding in the future she will be the first I will go to and trust with my babies!

The price is great, but the cuts are not. We brought our dog here when we first moved to Great…read moreFalls because I wanted to support a local company and thought that Petco's prices were "outrageous" (especially compared to what I was used to in other states). The employees with April's were... kind of friendly. But 3 times our dog came back with an uneven hack-saw job. Looked like when I used to try to do it myself. If I wanted him to look butchered, I would have done it for free myself. Petco is worth the extra money.

We have used Dogwood Lodge through 5 dogs and 7 if you include our kid's dogs. We couldn't…read morerecommend them any higher. Jim is the best. Realizes every dog is different and works with their personalities. He contacted us while we were on vacation in Hawaii when one of our labs ear infection worsened. He also worked with one of our labs that was particularly agitated when we left him. We trust him with dogs.... They are our family so it takes a lot for me to leave them in someone else's care. Clean, friendly, attentive.... Couldn't recommend Dogwood Lodge any higher. Thanks Jim! Beasley, Ruger, Jack, Reggie, Biscuit, Hootie, and Bode all thank you too.

I always trusted Jim with my dog...but never realized there was a problem with my dog until I tried…read moreto book a stay..all of a sudden my dog was a problem...not happy at all about this

Great place that my dog loves. Nice to have peace of mind when my sweet dog needs a play day or…read moreboarding. Love the owner, love the staff!

we recently discovered this pet kennel. We took our dog there for an orientation for the day. Then…read moreleft him overnight for 4 days and saw pictures of him on Facebook. Each time he looked so happy. This is like a daycare for your Animal. He seem to love it there and thrive. We are so happy that we have discovered this pet resort. It's certainly not an ordinary kennel, you feel like you're taking your child to a daycare where everyone loves your pet! Love the fact that I can see him running around with other dogs. His size on Facebook looking so happy. Definitely would recommend this for any pet owner.

I would give them no stars if I could…read more Our second visit to the GF store was a huge disappointment. We booked a different groomer this time, and right away she refused to groom my 50 lb shepherd mix--first because of shedding (which is exactly why we made the appointment), then claiming my 11-year-old dog was "too old." When I asked for a better explanation, the manager backed her up instead of addressing the issue. Meanwhile, my dachshund had already been taken back. When I picked her up--after paying a high price--it didn't look like she'd been properly bathed. She still had visible dander, smelled like she'd just been sprayed, and her feet weren't cleaned. It's hard to believe she received the full service. Before leaving, I saw my shepherd mix in the grooming area, calmly being combed on the table. Later, the manager told me she was "too difficult" and wouldn't allow grooming--even though she hadn't even been bathed. That didn't match what I witnessed. Between the poor service, lack of honesty, and overall treatment, I won't be returning. I'll be taking this complaint to upper management. I wouldn't trust this store or that groomer with my dogs.

We are visiting in the area and our dog needed a grooming. Even though there are several negative…read morereviews here, I have to say our interactions were all positive. We made the initial appointment and when I arrived, I realized I had brought the old rabies verification. Since it was Sunday and I couldn't call the vet, we rescheduled for a Tuesday. On the return visit we were so pleased with our interactions with the groomers. They did a great job with the service and took time to talk to us before and after. We purchased some items from the store and the cashier was efficient and helpful. So give them a chance!