Really just an all around terrible job of grooming our family Doodle, Lucy…read more She was not clean, Ears Dirty, Nails not clipped, Uneven all over and totally skinned in other areas...They offered to redo her to "make it right"...ummmm no way...Really wanted to like this place, as it's convenient to my daughter's work... On the left is Lucy the day she was groomed by Mother Puppers, on the right is Lucy after having her redone by the groomer we use to use, who, by the way had almost nothing to work with... Sorry Mother Puppers... But seriously, you need a new groomer...Lucy had not a single mat! There is really no excuse for such shoddy work...She wasn't even bathed.

I honestly hesitated to write this review, especially after seeing so much positive feedback from…read moreothers which is why I waited almost a month to share my experience. I boarded my dog here for five days and called to check on him multiple times (3-4 times). Each time, I was told he was doing well aside from a small bout of diarrhea one day. However, when I picked him up, there were several concerning issues that I believe should have been communicated to me earlier. His elbows and knees were rubbed raw almost like road rash. Even a week or two later, the scabs were still healing. I'm not sure what could have caused this other than being kept on concrete, which I specifically asked about. I was told that beds would be provided. (photo included was taken a week and a half after return) More concerning, when I brought him home, he had blood coming from his mouth enough that it got on my arm when I touched him. Again, nothing about this was ever mentioned in any of the calls or while I talked to her when I picked him up. While there are things I liked about this facility--the website is well done, I appreciated the photo they sent during his stay, and I like that the dogs are kept separate for safety I believe there needs to be more attention to the animals' well-being and more transparency when issues arise. The pricing is affordable, which I can understand being a draw for many people, but unfortunately, based on my experience, I wouldn't feel comfortable recommending this place to a friend.

Nice clean place, the staff cares about your DOGS and cats , because they have pets them self…read more Belive me I used to work there and still take my DOGS only there

From the owner: Pet Palace Hotel is the name you can trust in providing pet grooming services to Great Falls, MT…read more Our locally owned and operated business has been in the industry since 1995. We have heated floors in the winter time and air conditioning in the summer time. Since the owners reside on-site, providing you quality services at reasonable prices is a guarantee. Let us put our experience and expertise to help you with all your pet grooming services needs. Call us today for more information!

My cat, and dog were there boarding for 8 days. They were well taken care of…read more My dog was also groomed. It was THE BEST groom she has had in years. Would recommend their services.

My pup has been going daily for 8 months. He's always happy. The people are kind and so helpful…read more Remy rides the bus every day. I cannot say enough good things

They do not offer a level of care that you expect from those who you trust and pay to care for your…read morebeloved pets. They will literally watch a puppy waste away to the point of almost death. How do you justify leaving a puppy laying on a cold floor and covered in their own excrement dying and you can't be bothered to call the owners or a vet?

Good boarding but I do not recommend grooming. My dog was supposed to be groomed and I specifically…read morerequested to not have his ears or tail trimmed. We picked him up and one ear was trimmed horribly and nothing else was done. Not even a bath! We were charged $55 for one ear trimmed that was not supposed to even be touched. I had to trim his other ear myself so he would not look weird.

I brought my baby here because I heard April was a great, kind lady, and did an excellent job. I…read morewas NOT disappointed!!! My 15 year old dog looks like he is 7 again and he definitely knew he was looking good! I will most definitely be bringing my baby back to April and if I need boarding in the future she will be the first I will go to and trust with my babies!

The price is great, but the cuts are not. We brought our dog here when we first moved to Great…read moreFalls because I wanted to support a local company and thought that Petco's prices were "outrageous" (especially compared to what I was used to in other states). The employees with April's were... kind of friendly. But 3 times our dog came back with an uneven hack-saw job. Looked like when I used to try to do it myself. If I wanted him to look butchered, I would have done it for free myself. Petco is worth the extra money.

Best groomer she did an amazing job with our little maltipoo. He's a handful at that puppy stage…read moreand she did an amazing job!!! I definitely recommend this business! She is such a sweet wonderful lady!!! My maltipoo gives her 5 paws

we recently discovered this pet kennel. We took our dog there for an orientation for the day. Then…read moreleft him overnight for 4 days and saw pictures of him on Facebook. Each time he looked so happy. This is like a daycare for your Animal. He seem to love it there and thrive. We are so happy that we have discovered this pet resort. It's certainly not an ordinary kennel, you feel like you're taking your child to a daycare where everyone loves your pet! Love the fact that I can see him running around with other dogs. His size on Facebook looking so happy. Definitely would recommend this for any pet owner.

I've been coming to this kondo for the past two years, and they were always so friendly, spoke very…read morehighly of my fur babies, and also took the best care of them! But, in a year the price jump 12 dollars and I can no longer afford them. Other than that, I do recommend bring your pets here! You will not have to worry about anything but your babies refusing to go home haha.

Dr Norton is an excellent vet but the service sucks and one of my dogs that i took in recently. Her…read morename was Simba. They lost her record didn't have any records for her at all and she saw Dr Norton a couple times. This is absolutely crazy ever since they became a corporation. Their service has went downhill. I've been a patient of theirs for years always been able to make payments always paid my bill on timenow since it's a corporation they don't allow payments. I'm I'm very saddened. Maybe this is the way things are going to be. I am currently looking for a new vet.

We drove 5 hours RT, to have Dr Norton do an ACL repair on our bird dog. He said the surgery went…read morewell. We followed the 8 week recovery instructions. Still almost 2 months after the recovery period, our dog Buck is still quite lame and showing no improvement, despite a significant amount of exercise. We called and left a message for Dr Norton to call, because we wanted to update him on Bucks status. Over a week went by with no return call. We called again and the receptionist remembered our first call and left a 2nd note for Dr Norton to call us. After another week we called again and asked why he failed to return our previous calls. The receptionist went to see Dr Norton and he told her that Buck needed to have his miniscus surgically removed. ( this was without seeing Buck or speaking to us about the symptoms). She could not provide us with any further info. We asked her to please have Dr Norton call. Again no call from Dr. (quack) Norton This is pathetic and we would rate Dr Norton a O star if we could. How lazy, uncaring and pathestic can a Vet be?

My pup absolutely loves fetch! Anytime I leave town and need someone to watch her this is where she…read moregoes! They send a report card daily with pictures and a little write up!

I brought my show dog in for the DIY bath. What a great facility!! 2 big clean tubs, hoses and…read morenozzles that worked perfect (no dodging water and soaking me more than the dog), all supplies, towels, quality blow dryer, and ample space to work. Staff was excellent- greeted immediately upon entering, shown facilities, checked in with me, and service with a smile. We will be back!!!