i hired jacks custom landscaping to put in my patio per my design but during the process the crew broke two basement windows, that was august 1st when they were first notified of it. eight months later they still have not been repaired. our contract terms were 20 down / 40 when started / 40 completed the last payment of $15000.00 was paid early as a sign of good faith with the understanding that they would repair the windows asap. at the point i would release the final $2967.20 when windows are replaced. it is going on for almost 9 months and they have not replied to any of my communications, so i am leaving an accurate review of this unresolved issue with the better business bureau and on yelp and anywhere else i can post. to protect other potential customers of this situation. When the crew was at my house everyday i provided ice water and shade to let them know i appreciated their efforts and this is the way they responded read more