Looking for a truck is a lot of work. These folks know their stuff and are very reasonable. Even…read morethough they're used and all sales are "as is" they stand behind their product. Needed a 4-wheel drive repair three months after buying. They really took good care of me.

From the owner: We sale used, new and rebuilt vehicles. We also occasionally have RV's, boats and motorcycles…read moreavailable for purchase.

Met with Casey the sales manager in October, 2024 to request to be placed on the list for 2025…read moreForerunner TRD Pro. Was told at that time there were no others on the list ahead of us. I asked if he needed a deposit and he said "no, you're first, no deposit needed." Since then I have spoken to Casey no less than 3 times and each and every time, I asked if he needed a deposit and he said "no." We even discussed a preferred color. Yesterday, 6 March, I went in for my oil change in my Tundra and asked him when he thought our TRD PRO would be allocated / received by the dealership and if we could give him a deposit. He proceeds to tell me there are already several people in front of us on the waiting list. Really Casey? He came up with some BS story that he thought i wanted to test ride one first, which was a complete LIE. When I called him out on it, he said "I'm not going to be talked to like this." Talked to how? Factually and honestly? Casey is the owner's hunting buddy so I'm sure nothing will come of this review. Here are a few adjectives I would use to describe the sales department under Casey's "leadership" or lack thereof: Dishonest, offensive, deceptive, good-ol-boy, disappointing, disingenuous, untrustworthy, irresponsible, arrogant and conniving. I will never purchase another vehicle from this dealership.

I had the best possible experience at Phil Meador Toyota!! I brought my '02 4Runner in to get the…read morewindshield and suspension checked out, but was also curious about a number of things going on with the car. I had unknowingly scheduled an incorrect service given these concerns, but Kim was able to get me on the correct schedule right away. Kim was so great!! He took the time to hear my concerns, laid out a number of very affordable options, and talked through some things with me which made me feel very comfortable with my decision. The whole staff was warm and welcoming, the waiting area rivals the coffee shops/cafes in the area, and the warm chocolate cookies were the cherry on top. I honestly would love to just use their waiting room for work... haha. 10/10

Daughter took out a loan, got a car from these guys. They had it in the shop the day before, told…read moreher everything was working great. Three weeks later it broke down. Had partial fix in Idaho Falls, where we live, then drove it back to Pocatello to have more work done. Worked ok for 3 more weeks and this time broke down for good. Several thousand dollars to repair. My daughter has already put money in for repairs, towing and registration and still has a loan to pay off and no extra money to get another car. Be wary of any vehicle you purchase from them.

Communication skills were very good, got the deal done within a day or two! 100% recommend.read more

On our way back to Montana, when there was an issue with the undercarriage of our 2016 Subaru…read moreForester. It was later in the afternoon, when we called about our issue. We were told to bring our Subaru right to the service department. Issue was fixed in about fifteen minutes, plus they offered to wash it. What a great experience! Thank you once again for helping us in such a short notice.

Ask for Skyler! They valued our trade fairly and helped us order a new Subaru. If we could do it…read moreagain we would.

One Stop Auto Sales must have sailed under a lucky star. With the addition of Teresa Nelson it…read morecertainly is a game changer. Not that One Stop Auto had any issues in the 1st place. As a financial professional I have worked with numerous auto dealerships over the course of my 34 year career. The achilles heel of any small business is talent. Having Teresa Nelson with her years of experience in franchising, an MBA from Idaho State University, and a few businesses under her belt has been a "level up" for this dealership. The additional selection of floored vehicles is also a nice touch. The business model of locating your exact vehicle, making your order, having them go to auction for the purchase to bring it back to Pocatello is unique. Saving money on reconditioning (which dealerships tend to charge) is also a nice touch. I would certainly recommend One Stop Auto Sales. I have read other reviews which makes me add the last recommendation. Freaking buy an aftermarket warranty when you buy a used car. Worth every penny. Every used car purchase you are taking is a calculated risk.

I recently bought a truck from these guys. Thinking I got a great truck, how I was wrong to think…read morethat. It wasn't until after finishing the paperwork that they offered a warranty, but they made a big deal to reprint and start over. Since buying this truck I have had nothing but problems. I returned home and the check engine light popped on, saying that my cat was running low efficiency. I had my buddy that is a mechanic look at it. He proceeded to tell me that the code had been deleted recently. I called One stop Auto sales and Gregg said run some cat a clean through it and it will be fine. Not having a care in the world that the truck was having problems the day I bought it. Gregg also said "not my car nothing I can do". The check engine light is still on even after multiple repairs have been made to try to resolve the problem. A couple days later I called again asking if they even ran it through a shop, Gregg said they did and that they had a mechanic look at it and did services. Well after getting an oil change today, I definitely don't think they did. When getting my oil change, the company doing it made me aware that no other fluids had ever been serviced. And to go along with that they also told me that I needed an aliment and that a bolt that was missing to do part of the aliment so they would need to order a kit. People do not buy from this dealership. The cars they sell have problems that they know about but they hide them and sweep them under the rug.

Fresh Start Auto is a great used car dealership, They really take care of their costumers, When I…read morewent looking for a new car they did not presser me into any car, they showed me what they had in my price range and even showed me things that were below my price range that still were in good condition. when I found the car I liked they held the car for me until we found out if I was approved by my Credit Union, They also fixed the windshield before they gave I could buy it and when I drove the car off the lot after I bought it they put a full tank of gas in for me. When I realize there was a issue a few weeks later they fixed if for me at no cost to me. They also said that if there was anyother problems to feel free to come back to see them. I will recommend them to anyone who looking to get a new car! They will take great care of you!!!

I will still trust them with some of the repairs, however I do remember the days where they were…read moremuch more responsive. Like if someone promised to call you back they actually did. I am that mature l even remember buying brand new car from them at the old location and we bought and financed from Nissan/Kia at least 3 in the last decade. Dealerships are here to make money and to keep inventory moving so as long as you all agree on the numbers everyone should be happy. Live and let live, unless, of course there is a disagreement about the price or a service. Certain things I can do and would not require any assistance with cabin or air filters. If one of the major parts fails I'd prefer someone else to fix it for me. It is a shame that David is gone as he was probably one of the best mechanics in this area and I could discuss and correct any technical concern I had like when they sold me wrong battery size (24 instead of 35) etc. Now there is a reason I change my own oil. We reside out of town and bringing car in was a minor inconvenience as I had to leave it for a day, then come with another vehicle and grab it. One day I left my car for an oil change and was promptly billed for it and reassured it was all done. I found the vehicle at the very same spot it was left by me and according to the odometer it was not moved for 1/10 of a mile since I parked it. In theory it is only possible if they drove it to the bay and then backed it up into the same very spot in the middle of a busy day. Ok, the oil appeared much darker and more consistent with the oil that had been used for few thousand miles than the freshly filled one. Inquired about it next day and was reassured it was all done and they just switched to a different darker looking brand of oil for changes. I was not born yesterday. Spouse stated she gets better mpg after I change hers myself. Lately they nickel-and-dime even customers buying parts that are not very unique. Adding 3% fee to card transactions is just ridiculous. Do you realize your best sales efforts are being rewarded by people who spend more than they ever should and it is all done electronically? Wake up. It is 2025. Most transactions are electronic. There are even non-profits who figured how to accept cashless donations. You are not a struggling ethnic restaurant and the owner is not your typical "Pocatellan pooh boy" as he owns at least 2 other dealerships one in town and the other in a different state. On a bright side they never sold a stolen vehicle to a family member like Phil Meador did.

I'm yet, again, amazed at the service department at Cole's Nissan Kia…read more They serviced my Kia sportage with an oil change, rotating tires and checking fluids, brakes, etc.. Service stated how long it would take and they were right on with the time. The best part was the price was $00.00! I strongly recommend your purchase of their vehicles include tires and oil for life!

HUGE POST, but worth it. Trust me when I rate this place a 5 star!! HUGE SHOUTOUT TO IRENE AND…read moreANGIE WHO ARE SUCH PROFESSIONALS AT WHAT THEY DO AND DEFINITELY NEED TO BE ACKNOWLEDGED!! So let me start off by saying this, a few years back, I hot a deer, insurance had me go to someone in network, Prestige in pocatello, well once I got my car back from them, I had flying parts come off my car on the freeway, unknown leaks, going forward I couldn't go back to prestige since they up and disappeared, so I got told by insurance to go to Jeep dealership in pocatello...DONT EVER GO THERE. They lied about replacing my new radiator, they told me radiators in 2017 jeeps are known and common go have leaks every 2 years.. i am not dumb..so years later, all the parts that were supposed to BE WARRANTIED for as long as I have or drive the car, and parts and service Jeep & Prestige got paid to do, BUT didn't not do, this place tore the Jeep down, found several issues and pieces installed incorrectly, warped parts and pieces, cracks in brand new parts that shouldn't be cracked! Take your vehicle here. They did such a PHENOMENAL JOB. There was constant communication between Irene and Angie on any updates, status of parts, and direct communication by via text and call! I even got photos! They also made sure to answer all my questions and reassured me every step of the way! I was beyond frustrated when I called to schedule and they were beyond helpful and so much more! These 2 ladies HAVE MADE 5 years of back and forth without having my car for months at a time. They got it all finished, detailed even, and ready all in 1 week!

honestly would have done the job myself.I took my 2017 Honda Civic in and the amount they charged…read more They decided to put on an old rusted up cv axel on my car is ridiculous. They also broke my aftermarket side skirt which they did not want to fix. To continue they forgot to put on the screw on the rotor back which could have ended bad for me since I live 24 miles away and did not know about it. very bad experience with them do not recommend.