This review only relates to the sales team. I don't own a Triumph so have no experience of their service side of things but I'm told that's very good too. May experience of this place was excellent. Very friendly and knowledgeable staff, a huge range of accessories and they even sell customised bikes to order as well as their own dealer specials. To top it off on the enthusiasm front, they also run a racing team! If you're in the market for a Triumph, these are the guys you should buy it from! read more

Jack Lilley motorcycles - Motorcycle Dealers Near Me - Ashford, KEN

This is the Triumph main dealer for the area and having always been a lover of Triumph motorcycles both old and new, went here to buy my new Triumph. First impressions are good. The showroom and shop are well stocked and the staff are generally welcoming and knowlegable. They were also prepared to haggle over the price of the bike I wanted and I do love a bit of haggling! All was well and I colected the bike on the day, they even arranged for someone (after a bit of a wait) to collect me from the station. I didn't find out until I picked it up that on all new bikes you can no longer turn the lights off. Not the dealers fault but manufacturers are being encouraged to follow an EU directive, not law, but how long until it will be? If the EU have their way all cars will soon have to follow suit!! No really! Incresed fuel consumption all round then?! My problems started soon after I rode off the forecourt. There were some small faults not really worth mentioning but the most serious one was brake fluid leaking from the upper resevoir which in turn blew onto the petrol tank. I was not happy, especially when Jack Lilleys' said they could not look at it for 2 weeks and suggested wrapping a piece of rag around it. Obviously I was not able to use my brand new bike during this time and the afternoon before it was due to go in I got a message to say they were unable to now pick it up and I would have to re book! When it eventually did get collected, not by the dealership as they had promised, I had to get the RAC to do it, it sat at the dealership while Triumph pondered what they were going to do. Their problem was that brake fluid and paint don't mix too well so it would need a new petrol tank. Not cheap, but then not my problem! So I was without the use of the bike for around a month and then had to take it back twice more for other problems which they failed to rectify on one visit then denied that the bike had been there at all because they didn't have a record of it!! I'm told things are better now following a change of personell,time will tell. Triumph are great bikes to ride and I do hope that Jack Lilley do get their act together. read more

Very unimpressive. I broke a mirror bolt on my 2009 Bonneville T100 and needed a replacement quickly as it was being MOT's and sold. I was assured by on-line sales that the parts needed (bolt, washer and expansion ring). would be despatched immediately and would be with me two days (three at the most) . At an outrageous £9 plus I had little choice and agreed. Four days later and nothing had arrived so I rang. A very dismissive and uninterested guy said the washer had arrived that day so he would put it in the post. He couldn't give a damn about earlier promises and just said "look, do you want me to put it in the post or what?" Be warned. They promise me something that they didn't deliver - and didn't give a damn about it. I shan't be using them again. If I don't get the parts tomorrow I'll add a PS to this review. read more