This review only relates to the sales team. I don't own a Triumph so have no experience of their…read moreservice side of things but I'm told that's very good too. May experience of this place was excellent. Very friendly and knowledgeable staff, a huge range of accessories and they even sell customised bikes to order as well as their own dealer specials. To top it off on the enthusiasm front, they also run a racing team! If you're in the market for a Triumph, these are the guys you should buy it from!

This is the Triumph main dealer for the area and having always been a lover of Triumph motorcycles…read moreboth old and new, went here to buy my new Triumph. First impressions are good. The showroom and shop are well stocked and the staff are generally welcoming and knowlegable. They were also prepared to haggle over the price of the bike I wanted and I do love a bit of haggling! All was well and I colected the bike on the day, they even arranged for someone (after a bit of a wait) to collect me from the station. I didn't find out until I picked it up that on all new bikes you can no longer turn the lights off. Not the dealers fault but manufacturers are being encouraged to follow an EU directive, not law, but how long until it will be? If the EU have their way all cars will soon have to follow suit!! No really! Incresed fuel consumption all round then?! My problems started soon after I rode off the forecourt. There were some small faults not really worth mentioning but the most serious one was brake fluid leaking from the upper resevoir which in turn blew onto the petrol tank. I was not happy, especially when Jack Lilleys' said they could not look at it for 2 weeks and suggested wrapping a piece of rag around it. Obviously I was not able to use my brand new bike during this time and the afternoon before it was due to go in I got a message to say they were unable to now pick it up and I would have to re book! When it eventually did get collected, not by the dealership as they had promised, I had to get the RAC to do it, it sat at the dealership while Triumph pondered what they were going to do. Their problem was that brake fluid and paint don't mix too well so it would need a new petrol tank. Not cheap, but then not my problem! So I was without the use of the bike for around a month and then had to take it back twice more for other problems which they failed to rectify on one visit then denied that the bike had been there at all because they didn't have a record of it!! I'm told things are better now following a change of personell,time will tell. Triumph are great bikes to ride and I do hope that Jack Lilley do get their act together.

This is the place where motorcycle lovers should go to get the bike of their dreams…read more A motorbike isn't everyone's cup of tea. But if you fancy one, then this is the place to be. Most leading brands of motorcycles are sold here. All variations and colors for everyone. My friend bought one from here and I checked out the place with him. And decided to buy mine from there too. Honda CBR 125R. I was particular about getting a black one. Thanks to Ian Harrington from Sales department who got my wish fulfilled. He got all the finance documents ready and got the specific color just as I requested and let me know in advance about any delays that might be involved in getting it. If you feel like you need a Honda/Triumph/or several other brands, feel free to post a question on their website and they'll get in touch as quickly as possible. I must say, the entire process of buying the bike from requesting a particular model, arranging finance and collecting the bike, was so smooth, that all I had to do was provide the details necessary for the finance application Ian kept me informed throughout the process. And now I have what I wanted! I'm very pleased with how easy they've made it feel. I totally recommend Metropolis for the sales bit. I'll know more about their services over the coming years, so I'll keep you posted with updates.

Easy to get to. Easy to park at (on the bike). Test rides available on most of what I wanted at…read moreshort notice. Part exchange on my bike at reasonable figure. Staff are clued up and clear on what they are selling and provide good advice where needed. Huge site re amount of various bikes on offer for purchase and test ride and nice size shop and advice re helmet and other biking gear. Does get quite busy at times, but the staff are good at managing footfall and offering good customer service throughout.

Sorry don't mind me. Everytime i see motocycles online i just cant help to remember what my…read moreboyfriend was, a cheat and a liar. I hated men and he kept denying it even after confronting him. I had to think outside the box found my saviour online @juntenghacks@gmail.com he helped me have access to his chats, inbox on my phone. Caught him with the bitch on a motorcycle after i got his location through his chat on my phone. Stay safe sisters . Ps: i now own the bike. don't waste anymore time with a lieing snake. If you have doubt clear your doubts @juntenghacks@gmail.com. he saved me. Also get you a motorcycle, they are very cool.

A large branch of this small motorbike accessories chain, selling bikes, clothing, crash-helmets,…read morespares and accessories. I've only used this branch a few times (I've been going to the Portland Street branch for over 15 years) but the staff have been friendly and knowledgeable. They allowed me to browse the bikes even thought it was past closing time - they seemed more interested in helping another customer than getting away themselves. They also recommended some consumables to me which were cheaper than the ones I might have used. So, two good signs of customer service.

As a lover and rider of old motorcycles I find it can be difficult to find parts from time to time…read more There are a number of great shops I can go and get a great sense of community and any number of good online dealers where the selection of parts is good, but retuning them can be a pain and the service impersonal. With these things in mind you can imagine how happy I was to find that World's End Motorcycles was as close at hand as it is. I found out about them when one of their guys came to buy an old Honda off me after I had run its little engine into the ground. I popped down to the warehouse in Portslade a week or two later after a part for my new bike. When I asked after my old Honda I was told that they had set it up with a new engine and that it was now once more on the road. That's just what these guys are about. They have one of the largest selections of motorcycle parts under one roof I've ever seen and you get the very real impression that they actually care. There's not a great deal in the way of accessories or clothing so you lose a little of the excitement of a real trip to the bike shop but in terms of the nuts and bolts of things (excluding Brit bikes) they excel. So for those of you with something like a 1990 GS1000, next time a piece of aging fairing gives way or you need a new chain on the cheap then give these guys a shout or just head down.

i had a fault and took my bike to Gatwick motorcycles Colin carried out a thorough check and soon…read morehad it sorted at a very reasonable cost, i found him to be knolwedgeable, helpful and a good person to do business with I highly recormended His service

I bought a brand new scooter 2 months ago, it broke after one week and I had it repaired for the…read moresame problem 3 times. It is quite frustrating to deal with them, they NEVER answer or return your calls. Although they promised me they would have fixed it and upgraded it for free I requested a refund as the item was clearly not fit for use and I didn't feel safe. They became very aggressive and instead of an apology they denied all our agreements and started to say I have abused the scooter and called my a lair ....!! I am not used to this kind of service, to be honest. I am 41 years old, not a teenager and only commute 7 miles a day on a very straight and easy road. Do not buy their products. Bunch of amateurs that have no idea what business and customer service is.

When I bought my bike I knew Graham Gowe, he is the boss at Right Gear, the "Herald" dealer I've…read morechosen. I Tried to choose well because it was my first bike. I always try to be the nice guy and to have a good relationship with my mechanic, not only because is "better for business" but also because I highly respect this job. I wish one day I can have the same experience. If you think about it, a mechanic is like a doctor. But this time something didn't work. Every time I left the bike to him I had to wait at least 30 days. He was never answering my calls, one time I even had to beg the Herald company to call him for me, I remember the anxiety I felt, not knowing what happened to my bike because his shop was 2 hours from my home. Why wasn't he letting me know anything? Never knew. Luckily for me, Herald was trust worthy and they came in help. In few days I had my answer. A really rude mail, stating that basically was all my fault if they didn't call me. That they refuse to speak with rude people. But I was so happy to have my bike back that I didn't care. I tought that maybe, it was really my fault, maybe, Graham was just really busy, even to answer a phone call. After that I gave him my trust again and I made a series of good photos at his shop, trying to show him that I just wanted to have a good relationship with my dealer/mechanic. I bought a brand new koso speedometer, 120 p and gave him the bike to install it. Another month passed. When I came by surprise, no job done. A lot of excuses and I never saw that speedo again, nor my money. But he invited to come to see a race, of his friend. To make photos, you know. 15 pounds of free tickets. Maybe I was wrong again, maybe it's me, I tought. Well I left a third time the bike there, at his shop. I wanted the tank painted this time,for 100 pounds. Looked like a good deal. 2 months passed. Again, no info, no answer from messages, from calls. Just a big, big silence. I was desperate. I couldn't go on writing to him, there was a pile of nice messages asking what's going on...maybe something bad happened...so I decide to come randomly to his shop, again. When I see him he smiles, he kindly say me that I can't take the bike now because the paint is fresh. But I don't listen and go in the "work area". Bike is there, Open air, under the rain. No tank, no engine cap cover. No fresh paint! it was a lie! Was so obvious! Since my engine cap, which I personalized, was missing, and Rain and dust could come freely inside the engine, I get quite irritated. He says to me he wanted to show it to a customer and he has it in his office. I, probably, wasn't even considered a customer. Sad, without any more faith, I ask to put the tank back and I go home, and never come back. I change mechanic: I find the best I could have, a friend, really. Without him my journey would have been a disaster. Bolts missing, errors, untrue wheels...there was even a screw scraping my brake disk at every turn because was the wrong one and when we tried to remove the sayd disk the bolts were completely rounded. So my new mechanic saved my bike and personalized as I always wanted. The good mechanic, to make every mechanic proud. Not even an official Herald one..! I wrote this because yesterday I tried for the last time to ask graham my 120 pound speedo back, and I think you can imagine how it went...! I'm sorry for him, because I don't think he ever realized it. Or maybe he just didn't like me, for whatever reason. For sure wasn't professional and just dangerous. I'm worried for Herald as well because I don't think they really know the situation and how much something like this can damage they're hard gained results as a company. I'll send them a mail to inform.

Absolutely amazing customer service! Me and my friend went there and we looked for the right gear…read morefor both for 4 hours and the guy was always by our side, giving pros and cons and giving superb advice. Best customer service I've had in a while! Absolutely amazing

Absolutely first class service. Bought some Rukka gear from them, did not mind going above and…read morebeyond with me to make sure I was entirely comfortable with what I was purchasing. Went that little extra distance unlike another store about 15 miles from them (they shall remain nameless!).