Fast Efficient And the standardized menu not altered That's a good thing 0nly problem here is the soaked bathroom floor and dirty toilet I'd never sit on! Service is friendly read more

This location has re-opened after the remodel and thus is less run-down. Review based only on Drive-Thru experience. I used past points earned to get 3 free Breakfast Jacks (1 ham, 1 bacon, 1 sausage) through the mobile app and it worked to place in 3 separate orders and pick up all 3 at once. Only 1 free reward item is allowed per order, but you can put in multiple orders one after another (unlike McDonald's which has a time limit requirement before you're allowed to reorder.) I combined all 3 breakfast sandwiches into a single sandwich (threw away 4 slices of bread) and all the ingredients were kinda thin and flat, but hey they were rewards from the JIB mobile app. Speed could be more prompt but other than that + crappy flat food as expected, no other issues. Staff was polite and nice. read more

Jack In The Box - Combined 3 free Breakfast Jacks (400 points each) and threw away 4 slices of bread. - Fast Food Near Me - Santa Clara, California

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Vincent gave me amazing service today. He was able to give me strawberry lemonade as requested and the food was perfect and tasty! Thank you for going above and beyond! read more

Terrible growing pains with this place. Long wait times and disorganized staff..... My garden salad with grilled chicken. Missing tomatoes, cucumber, croutons and just sucks. Cold tacos....crap dinner on a rough day.... read more

Jack In The Box - Worst Garden Salad EVER! - Fast Food Near Me - Santa Clara, California

Service is slow and but overall thank god the dining room is always open 24/7. You can always come in to get your mobile online order whenever u see the long drive thru line. read more

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Traveling through and stopped here for a quick bite to eat. The meal was freshly made. Hot and delicious. The curly fries were perfect.

Do they not read English ? I wrote this order for my dad cause his English was limited they took advantage of the situation gave him a huge order. Gave him 9 egg rolls with 8 tacos. And he paid a much larger amount. So dishonest one of the worse experiences. If the manager sees this: this is the worst thing to do to a customer read more

Jack In The Box - Fast Food Near Me - Santa Clara, California

Always friendly staff! It's so fresh and clean. Happy with the reopening. Will definitely be coming back again and again. read more

Jack In The Box - Fast Food Near Me - Santa Clara, California

SO much better at this location! Everyone's friendly & very helpful. The inside is so clean and fresh. The Food was AMAZING and fresh as well. I will be definitely coming to this location from Now on. read more

This place was amazing. The taco were of course, crispy and greasy and delicious.. My onion rings arrive still warm and very crispy .. Extra extraordinary for a fast food restaurant read more

The restaurant is totally renovated and looks awesome. The exterior and interior are totally redone. The food was hot and fresh. The staff was really friendly and well trained. Nicest Jack in the Box in the Bay Area read more

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What an amazing experience i had at this location of Jack in the box. Great customer service and food quality was much much better than many other fast food restaurants I have been to. Must go to this location if you love Fast Food read more

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Cool new Jack in the Box! The Sourdough Jack doesn't disappoint. And got free swag for the grand opening.

Well I've been a customer here for a long time but don't always get to come to this location. I used to only rarely have minor issues with my food but the employees were always kind and professional. Recently I think Theres been new management and the food that I order are actually great. I had a burger and fries last night that were a bit dry but when I told them about it they didn't get angry with me but were actually happy to help me replace my food. The delivery at my car was great a not just did they replace my food but gave me a bit extra to make my experience amazing. I got the extra Mayo and melts cheese in my sandwich and my curly fries were upgraded to a bigger size. I couldn't believe it. Everything was so amazing as I sat there in my car eating my food and eyes rolling backwards because everything was so good. I haven't had this high quality from jack in the box for a long time. Thìs was the jack in the box that I remember and the reason why I always come back. Thank you to the lead and the guy at the register. Really made my night and I'm so thankful. read more

new grand opening store with 2 stories with awesome gift and food and service . Amazing service read more

Jack In The Box - gift - Fast Food Near Me - Santa Clara, California

It's been a while since going to Jack in the box. After visiting the new grand opening and having their chicken sandwich... I'm back. Great store and delicious fast food! read more

Love the grand reopening! Friendly staff. Clean restaurant. Looking forward to coming again

My go to for work lunches ‍ I use the app and the food is always pretty fresh. They just remodeled the store so I typically dine in too

Always hot and fresh! Tacos are quick and cheap too. Favorites are curly fries and lettuce wrapped Jumbo Jack. Bring back the bacon cheddar potato wedges please read more

I was able to enjoy my warm food also the place is neat. The service was quick my order was done in 2minutes. Everyone was nice read more

Jack In The Box - Fast Food Near Me - Santa Clara, California

Great food! Great service! Not too busy or crowded. Good ambiance. I had a great experience and would recommend this location

This review is specifically for the tacos. The tacos for some reason have gotten a lot better. I never really cared about the quality of the taco. I'm used to Jack in the Box tacos being of questionable quality and unknown ingredients fried in oil that seemed far past its due date. But you know this is perfect for late night after club snacking back in my more youthful days. The oil used to seep through the shell in a bright orange color. However the tacos now, this is not that! This is something else, something much better! With the introduction of the Monster Taco things seemed to have changed for the better. Look at this taco! Look! It's got vegetables and a solid shell. The meat is tastier too. What's going on?!? This taco is good and worth coming back for. And this is coming from a guy that gets the Taco Bell Taco Lover's Pass annually. The best part is the same value for all this quality. It was decent before but this makes it much better. read more

Jack In The Box - Taco and Monster Taco - Fast Food Near Me - Santa Clara, California

Great food. Service was very fast and we got our food quickly and our food was hot and fresh.

Gagen and team are amazing! Highly recommend checking out the Jack in the box after the recent reopening today on October 10, 2025. It looks so nice in here and the food is great. Make sure to try the breakfast as well which is served all day. read more

Brand new JIB in town! Really nicely done with excellent service and food quality. I love jack' spicy chicken!!

Great service and staff are really nice, food is still up to par and great compliment to the community

Great service! Great food! Great convenient location at the corner of Lafeyette and El Camino!

Came here on a Friday afternoon Great and fast friendly customer service clean service.!!!!!

Place looks great and employees were very nice! Great customer service and was clean inside.

The food I ordered was decent. I'll give them that. For a place that uses Snoop Doggie Dog as their spokesperson and the "Munchie Meal" as their late night food gimmick, I guess I should not have been surprised when the guy taking orders at the window sounded waaaaay too stoned to be there. Waited several minutes for someone to take the order, then when I asked for punch I got...."uhhh what's that?" I said "you don't know what fruit punch is?" Answer...."uhhh I don't know man"....I said, "no ice! I don't like my punch diluted." I literally got extra ice....the entire cup was filled with ice down to the bottom. Urgh. Other than that they got my order right and stuffed my chicken fajita pita extra full, and gave me an extra sauce when I asked, so no complaints. Smoke one for me too brother! read more

Used app and placed and paid for an online order and then discovered it was to the wrong location. (911 Tully in Santa Clara) My bad. Immediately called to cancel the order and was told I had to do it through the app. I asked how to do that as there was nowhere on the app to do so. To be fair, they had a bit of difficulty understanding English. Was next told I had to call the store from where it was ordered. "I DID! THAT'S YOU!!" Suggested I call corporate. What?!? I suggested I might file a complaint with the bank and they said to go into the store where it was ordered. Reminded them that it was on the app for pick up at their store. Said to come into their store Drive to their store. "We have no way of doing that." Then why did they tell me to come here? "Who was it?" I don't know, one of the two women and man I talked to." There were only 3 people in the place. Had to call owner (owner-run franchise) and get permission to give me cash. Imagine the confusion when they saw that I'd used the 20% off app coupon. I'd suggest finding a different location within 10 miles of where you are. read more

This place is dirty and employees/managers don't clean up this place. They don't even clean this place. Very dirty. Probably not even clean here. They have like 4 workers working and we been standing in the front for quite some time to order some food. No proper greeting or anything like "hello" "welcome to jack in the box" "how's it going" etc. poor communication and their speed/pace is very slow. Jack in the box owner needs to re-train these people. I'm going to assume my food is going to be cold/old so I'm not going to bother to wait. Just don't waste time and money on this place. read more

Jack In The Box - Fast Food Near Me - Santa Clara, California

This was probably the slowest Jack in the box in the city. We were in the drive thru line for almost half an hour with about 5 cars in front. Quick to take our order. But extremely slow to deliver. Each other took about 5 minutes to receive. The curly fries, although still crispy, were more on the cool side than warm. They also forgot an item, with sleeping kids in the car, i couldnt just go in to comlain read more

This location did not give us half of our order & most of the things on the menu were "unavailable". DO NOT COME HERE!

I would like to give a million star review to Rosio, every time she serves me in the morning, she serves me with a valuable smile and an extremely positive attitude, she is an asset to the food service Industry ,her helpfulness gives customers a feel of a family environment. I will continue to keep coming to this jack in the box located at 911 W. El Camino Real, Santa Clara, California. read more

Don't go here - last night we stopped by for a late snack and the place was empty which should have been our first sign but given how close we were to it we ordered food. I took a sip of the drink and noticed it tasted weird. My bf opened the drink and saw the cockroach floating inside. We poured the drink out for a better look at it. I will never go here again. read more

Jack In The Box - Found a cockroach in our drink - Fast Food Near Me - Santa Clara, California

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Ordered Jumbo Jack Cheeseburger, great, Thanks! I'd be embarrassed to give something like that to a customer. I might add I didn't ask for any customization to remove stuff read more

Jack In The Box - Jumbo Jack Cheeseburger - Fast Food Near Me - Santa Clara, California

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Horrible dirty no utensil or napkins anywhere Will never come to eat here again place seems forgotten and it's dirty floors all sticky with soda read more

This Jack in Crack has been in this spot for as long as i been in ESSJ- 30+ years. During Friday and Saturday nights after midnight the drive-thru lines are out to the streets most nights. Service is always fast, tacos are my go-to but the double bacon cheeseburger is my 2nd option if I'm starving. read more

Unprofessional personal, so root!!! I wait my order for 20 minutes... so slow. Sooooooo sloooooooooooooooooooo. Do not go in this Jack, try to find anther one. read more